Top 2 Operations specialist / customer service Jobs in Columbus

Fleet Client Services & Billing Specialist II
Cox Automotive —Columbus, OH
- $18.17 - $27.31 an hour
- Full-time
- Mid-level
- High school diploma or GED
- US work authorization
- Paid jury duty
- Paid holidays
Operations Specialist - Bilingual
Tosoh Bioscience, Inc. —Grove City, OH
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply

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Maintenance Tech Specialist
FedEx —Columbus, OH
Subject matter expertise in electrical, mechanical and PLC/controls troubleshooting, repair and installation which may be with multiple components and systems…
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16h
Retail Collections Specialist II Bilingual English and Spanish Required
JPMorganChase —Columbus, OH
Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products.

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Fleet Client Services & Billing Specialist II
Cox Automotive —Columbus, OH
The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1…
$18.17 - $27.31 an hour
Operations Specialist - Bilingual
Tosoh Bioscience, Inc. —Grove City, OH
The Customer Operations Specialist is constantly performing desk-based computer tasks including frequent typing. Process customer credit card payments.
Quick Apply

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Fleet Client Services & Billing Specialist II

Cox Automotive -
Columbus, OH

Apply Now

Job Details

Full-time
$18.17 - $27.31 an hour

Benefits

Paid jury duty
Paid holidays
Military leave
Paid time off
Volunteer time off
Bereavement leave

Qualifications

Customer communication
Cross-functional collaboration
Cross-functional communication
Quality data entry
Customer data entry

Full Job Description

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Fleet Services & Billing Specialist to support the growth of the company.

Duties & Responsibilities:

Assist with the billing process in all markets in area.
Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
Providing excellent customer service for all internal and external customer calls
Be professional and establish positive customer rapport
Obtain customers approval for all repairs and services to be performed
Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
Continuously develop and improve company capabilities in Dispatching and Service Scheduling

Requirements:

High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
Excellent organizational skills and the ability to balance a variety of tasks.
Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
Ability to work independently and collaboratively within a team environment.
Excellent problem-solving skills

USD 18.17 - 27.31 per hour

Compensation:

Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $0.01.

Benefits:

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets

Apply Now

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operations specialist / customer service jobs in columbus

Fleet Client Services & Billing Specialist II

Operations Specialist - Bilingual

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