Top 20 Patient relations Jobs in Columbus

Patient Relations Specialist
Mount Carmel —Columbus, OH
- Full-time
- Surgery
- Hospital
- Computer literacy
Patient Navigator (Northeast Region)
Genentech —Columbus, OH
- $75,200 - $139,700 a year
- Online Application
- Mid-level
- 3 years
- Bachelor's degree
14d
Information Desk Specialist - Patient Relations/Info Desk
Nationwide Children's Hospital —Columbus, OH
- Part-time
- Hospital
- High school diploma or GED
- Typing
Patient Access Representative
Mount Carmel —Columbus, OH
- 12 hour shift
- Surgery
- Mid-level
- High school diploma or GED
- Relocation assistance
- Health insurance
5d
Orthodontic Receptionist / Scheduling Coordinator
The Smile Shoppe at Dublin Orthodontics —Dublin, OH
- $20.00 - $27.50 an hour
- Part-time
- Dental office
- Customer service
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Employee Relations Consultant
Gifthealth Inc —Columbus, OH
- $75,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Ability to walk for extended periods
- Mid-level
Quick Apply
Health Insurance Specialist
Oak Street Health —Columbus, OH
- Full-time
- Sales
- Clinic
- Bachelor's degree
- Health insurance
- Dental insurance
4d
Patient Care Representative
HEART OF OHIO FAMILY HEALTH CENTERS —Columbus, OH
- $20 an hour
- Weekends as needed
- Writing skills
- HIPAA
- Research
Quick Apply
10d
Physical Therapy Front Desk - OrthoNeuro
SCA Health —Pickerington, OH
- $16 - $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Disability insurance
- Health insurance
7d
Senior Public Relations Manager
MediaSource —Columbus, OH
- Writing skills
- 8 years
- Continuous improvement
- Health savings account
- Paid holidays
Quick Apply
MRI Technologist
ProScan Imaging, Gahanna —Columbus, OH
- Full-time
- Background check
- CPR Certification
- BLS Certification
- Health savings account
- Health insurance
Quick Apply
Medical Office Coordinator - OrthoNeuro
SCA Health —Westerville, OH
- $17.50 - $22.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Dental Patient Relations Specialist
Mountain State Oral & Facial Surgery —Dublin, OH
- $34,000 - $40,000 a year
- Full-time
- Dental office
- High school diploma or GED
- Ability to sit for extended periods
- Health savings account
- AD&D insurance
Quick Apply
MRI Technologist Aide
ProScan Imaging, Gahanna —Columbus, OH
- Full-time
- CPR Certification
- BLS Certification
- HIPAA
- Health savings account
- Health insurance
Quick Apply
Front Desk Receptionist/Call Center
Professional VisionCare, LLC —Westerville, OH
- $17 an hour
- Full-time
- Private practice
- Ability to climb stairs
- Organizational skills
- Paid training
- Health savings account
Quick Apply
1d
Medical Assistant Lead
Concentra —Columbus, OH
- Full-time
- HIPAA
- Mid-level
- Clinic
- Commuter assistance
- Disability insurance
Senior Vice President, Public Relations
MediaSource —Columbus, OH
- Full-time
- 11+ years
- Senior level
- Leadership
Quick Apply

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Patient Navigator (Northeast Region)
Genentech —Columbus, OH
The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio,…
$75,200 - $139,700 a year
14d

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Patient Relations Specialist
Mount Carmel —Columbus, OH
Performs and documents hospital rounds; meeting with patients, family members, visitors and colleagues. In accordance with the Mission and Guiding Behaviors;…
Patient Navigator (Northeast Region)
Genentech —Columbus, OH
The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio,…
$75,200 - $139,700 a year
14d

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Patient Relations Specialist

Mount Carmel -
Columbus, OH

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Writing skills
In-person customer service
Bachelor's degree
Technical Proficiency

Full Job Description

Employment Type:
Full time

Shift:
Day Shift

Description:
Patient Relations Specialist -SouthRegion(East, Grove City and Diley)

Position Purpose:
In accordance with the Mission and Guiding Behaviors; the Patient Relations Specialist will take a proactive approach with anticipating the needs of our customers (patients, families& visitors.) The Patient Relations Specialist will round as needed on customers to gather feedback, provide support and facilitate resolution of issues and complaints. Patient Relations Specialist will facilitate investigation, prepare response and track patient/family complaints, grievances and service concerns.

What you will do:

Develops and maintains excellent relationships with Mount Carmel Departments
Performs and documents hospital rounds; meeting with patients, family members, visitors and colleagues
Visits units as needed to coordinate customer service and assist staff in management of challenging customer relation situations.
Maintains a database related to process and outcomes related to patient grievance management
Facilitates investigation and manages response to complaints and grievances.
Follows current regulatory guidelines and standards in regard to investigating and resolving patient grievances.
Collaborates with Risk Management to investigate and respond to grievances as needed.
Assists patient/family in accessing grievance processes and coordinates written communication regarding resolution of grievances
Prepares reports on complaint and grievance process and outcomes for process improvement
Provides opportunities for staff to acquire and maintain knowledge through informal training and development programs (ie. Communicate with H.E.A.R.T) to enhance staff skills in handling patient and family complaints
Participates in committees and meetings with peers, managers, administration and physicians by providing the "voice of the patient and family"

Minimum Qualifications:
•
Bachelor's Degree

Minimum 1 year in a healthcare customer service setting
Excellent, detailed work performance and writing ability
Excellent empathetic customer service and personal relations skills
Effective public speaking skills
·Good knowledge of hospital operations and general equipment and supplies
Computer Skills - proficient and efficient
Effective Communication Skills

Ministry/Facility Information:
Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Apply Now

Refine Your Search

patient relations jobs in columbus

Patient Relations Specialist

Patient Navigator (Northeast Region)

Information Desk Specialist - Patient Relations/Info Desk

Patient Access Representative

Orthodontic Receptionist / Scheduling Coordinator

Employee Relations Consultant

Health Insurance Specialist

Patient Care Representative

Physical Therapy Front Desk - OrthoNeuro

Senior Public Relations Manager

MRI Technologist

Medical Office Coordinator - OrthoNeuro

Dental Patient Relations Specialist

MRI Technologist Aide

Front Desk Receptionist/Call Center

Medical Assistant Lead

Senior Vice President, Public Relations

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