Top 106 Pharmacy operations team lead Jobs in Columbus

Director of Patient Experience
Gifthealth Inc —Columbus, OH
- $122,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- HIPAA
- Analysis skills
Quick Apply
Pharmacy Operations Manager
Walgreens —Whitehall, OH
- $22.50 - $31.00 an hour
- Weekends as needed
- English
- Mid-level
- High school diploma or GED
- Continuing education credits
- Health insurance
Pharmacist - Full-Time
Mullaney's Pharmacy —Columbus, OH
- $120,000 - $140,000 a year
- Full-time
- Customer service
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Compounding Pharmacist (Full Time)
Blend —Columbus, OH
- $58 - $64 an hour
- Part-time
- Background check
- Management
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Restaurant Assistant General Manager
Noodles & Company —Reynoldsburg, OH
- $42,000 - $52,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Lead Registered Nurse
Caregiver —Columbus, OH
- $80,000 - $90,000 a year
- Nursing
- RN License
- Mid-level
Quick Apply
9d
Packaging Compliance Manager/Packaging Engineer in Regulatory Affairs - Columbus OH/Abbott Park, IL (internal OUS can apply)
Abbott Laboratories —Columbus, OH
- $99,300 - $198,700 a year
- Full-time
- Computer literacy
- Writing skills
- Office
- Health insurance
- Tuition reimbursement
Shared Services Manager
Equitas Health, Inc. —Columbus, OH
- $74,500 - $89,400 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Paid holidays
- Dental insurance
Quick Apply
Healthcare Epic Senior Manager
Deloitte —Columbus, OH
- $180,200 - $355,100 a year
- Full-time
- 6 years
- Oracle
- SQL
- Health insurance
Senior Manager, Patient Experience
Gifthealth Inc —Columbus, OH
- $85,000 - $105,000 a year
- Weekends as needed
- 5 years
- HIPAA
- Analysis skills
Quick Apply
6d
Epic Certified Willow Home Infusion Analyst 6340181
Accenture —Columbus, OH
- $52 - $56 an hour
- Full-time
- System design
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
Warehouse Manager
Medline Industries —West Jefferson, OH
- $101,000 - $152,000 a year
- Full-time
- Writing skills
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
Canada Patient Support Program Lead
Gifthealth Inc —Columbus, OH
- Full-time
- Computer literacy
- Mid-level
- 3 years
Quick Apply
7d
Lead, Client Quality Assurance
Gifthealth Inc —Columbus, OH
- $60,000 - $94,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Project management
- Senior level
Quick Apply
12d
Ohio Pharmacy Services Chief - Mental Health Administrator 6 (PN: 20038196)
State of Ohio - Behavioral Health —Columbus, OH
- $47.50 - $67.90 an hour
- Online Application
- Background check
- Psychiatry
- Writing skills
- Paid holidays
- Health insurance
Adverse Events and Product Complaints Lead
Gifthealth Inc —Columbus, OH
- $84,000 - $100,000 a year
- Full-time
- Hybrid work
- Nursing
- Mid-level
- 3 years
Quick Apply
12d
Director, Specialty Accreditation - Remote
Optum —Dublin, OH
- $112,700 - $193,200 a year
- Full-time
- Remote
- 5 years
- Pass drug screening
- Driver's License
Quick Apply
13d
Specialty Pharmacy Intake Program Manager
OhioHealth —Canal Winchester, OH
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
7h
Intake Specialist II, III
Gifthealth Inc —Columbus, OH
- $20.14 - $27.15 an hour
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
Store Manager Unassigned
Walgreens —Columbus, OH
- $24.04 - $43.27 an hour
- Weekends as needed
- Merchandising
- English
- Mid-level
- On-the-job training

I want to receive the latest job alert for pharmacy operations team lead in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

pharmacy operations team lead jobs near columbus

Director of Patient Experience

Gifthealth Inc -
Columbus, OH

Quick Apply

Job Details

Full-time
$122,000 - $150,000 a year

Qualifications

Vendor relationship building
Cost management
Patient question and concern management
HIPAA compliance
Defect resolution root cause analysis
Managing teams in a customer support role
Coaching
Regulatory compliance
HIPAA
Patient complaint handling
Metrics Reporting
Incident Escalation
Trend analysis
Managing clients in a customer support role
Task prioritization
Management reporting
Operational excellence initiatives
Video conferences (communication methods)
Process improvement planning
Root cause analysis
Business operations
Escalation handling
Cross-functional team management
Call center management
Project stakeholder communication
Stakeholder relationship building
Cross-functional communication
Senior leadership

Full Job Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

Reporting to the Vice President of Customer Success, the Director of Patient Experience will be responsible for the overall performance of a large call center assisting patients in multiple channels for our most strategic accounts. This position also owns all vendor relationships and performance, internal teams and performance as well as delivering on all KPI’s for our largest clients.

We are seeking a Director of Patient Experience to lead our Patient Experience organization, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Key Responsibilities

Owns patient experience KPIs for the company’s largest accounts, including performance tracking, root-cause analysis, and continuous improvement planning
Sets strategy and accountability for patient experience outcomes, translating client expectations and service commitments into measurable operational goals
Owns and manages cost-per-fill, driving efficiency initiatives while maintaining service quality, compliance, and patient satisfaction
Leads, coaches, and develops a large, multi-layered leadership team, strengthening management capability, decision-making, and execution at scale
Manages high-impact client and patient escalations, ensuring timely resolution, clear communication, and prevention of recurrence
Partners cross-functionally with operations, product, clinical, and finance teams to align cost, experience, and service delivery priorities
Uses data and insights to drive performance improvement, identifying trends, risks, and opportunities across patient experience, cost, and operational execution

Qualifications

Education: Bachelor’s degree or equivalent combination of education and/or experience (Required)
Licensure/Certification: None
Experience:
7 years of experience leading Call Center operations with at least 500+ FTE (Required)
Experience leading Vendor Operations with over 500 FTE (Preferred)
Experience in pharmacy services, healthcare services, or regulated clinical environments (Preferred)
Experience owning patient experience outcomes for large or enterprise clients, including SLA and KPI performance (Preferred)
Experience partnering closely with product and technology teams to improve patient experience through tooling and workflow design (Preferred)
Knowledge, Skills, & Abilities:
Knowledge of patient experience principles across healthcare or pharmacy services, including access, timeliness, communication, and trust; pharmacy operations and patient journeys, including prescription fulfillment, support interactions, escalations, and adherence impacts; patient experience metrics and performance management, such as CSAT, NPS, complaint rates, resolution time, and service level targets; and regulatory and compliance considerations relevant to pharmacy services and patient communications (e.g., HIPAA, quality standards) (Required)
Knowledge of cost drivers in pharmacy or healthcare operations, including cost-per-fill and service delivery economics; digital patient experience platforms, such as CRM systems, call center technology, self-service tools, or chat automation; and enterprise client relationships and service commitments for large or strategic accounts (Preferred)
Strong people leadership skills, with experience coaching and developing managers and senior leaders across large, front-line-heavy organizations (Required)
Data-driven problem-solving skills, including root-cause analysis, trend identification, and translating insights into operational improvements (Required)
Excellent stakeholder management and communication skills, able to align clinical, operations, product, and commercial partners around patient outcomes (Required)
Escalation management skills, including handling high-impact patient and client issues with sound judgment and professionalism (Required)
Strong change-management skills, particularly in improving frontline behaviors, processes, and service models. (Preferred)
Ability to balance patient experience quality with operational efficiency and cost constraints, making informed tradeoffs when necessary (Required)
Ability to influence without direct authority, driving change across cross-functional teams (Required)
Ability to clearly articulate patient experience risks and opportunities to executive leadership (Required)
Ability to build accountability and ownership for patient experience outcomes across teams (Required)
Ability to lead and scale patient experience functions, including setting strategy, defining KPIs, and driving continuous improvement (Required)
Ability to design and scale operating models that improve consistency and quality across large patient populations (Preferred)
Ability to anticipate patient experience risks as the business scales and proactively adjust strategy and operations (Preferred)
Ability to represent the patient voice credibly and persuasively in executive-level planning and prioritization discussions (Preferred)
Ability to lead through ambiguity, especially during periods of growth, system change, or regulatory shifts (Preferred)
Ability to connect patient experience outcomes to business performance, including retention, cost, and client satisfaction (Preferred)

Work Environment

Location: Remote
Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed
Regular meetings with internal senior leadership teams. This position will also have meetings with key client representatives.

Key Essential Functions

Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
Must be able to work on a computer for the entire shift
Must be able to attend virtual meetings with cross-functional teams

Employment Classification

Status: Full-time
FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Quick Apply

Refine Your Search

pharmacy operations team lead jobs in columbus

Director of Patient Experience

Pharmacy Operations Manager

Pharmacist - Full-Time

Compounding Pharmacist (Full Time)

Restaurant Assistant General Manager

Lead Registered Nurse

Packaging Compliance Manager/Packaging Engineer in Regulatory Affairs - Columbus OH/Abbott Park, IL (internal OUS can apply)

Shared Services Manager

Healthcare Epic Senior Manager

Senior Manager, Patient Experience

Epic Certified Willow Home Infusion Analyst 6340181

Warehouse Manager

Canada Patient Support Program Lead

Lead, Client Quality Assurance

Ohio Pharmacy Services Chief - Mental Health Administrator 6 (PN: 20038196)

Adverse Events and Product Complaints Lead

Director, Specialty Accreditation - Remote

Specialty Pharmacy Intake Program Manager

Intake Specialist II, III

Store Manager Unassigned

I want to receive the latest job alert for pharmacy operations team lead in columbus

Related Searches

Explore jobs in more locations

About Us

Position Summary

Key Responsibilities

Qualifications

Key Essential Functions

Employment Classification

Equal Employment Opportunity (EEO) Statement

Disclaimer

Job Seeker Tools

Employer Tools

Browse

Stay Connected