Top 125 Practice managers & Jobs in Columbus

Experience Manager
Donaldson Plastic Surgery, LLC —Dublin, OH
- Full-time
- Mid-level
- Office
- Bachelor's degree
1d
RMH Practice Administrator
OhioHealth —Columbus, OH
- Full-time
- Inventory management
- HIPAA
- Master's degree
17h
Practice Team Lead
LOWER LIGHTS CHRISTIAN HEALTH CENTER INC —Columbus, OH
- Full-time
- Clinic experience
- Mid-level
- Travel
- Paid holidays
- Health insurance
Quick Apply
Practice Manager
The Smile Shoppe —Dublin, OH
- $75,000 - $80,000 a year
- Full-time
- Dental office
- Mid-level
- Bachelor's degree
- Paid training
- AD&D insurance
8d
Medical Office Administrator
OHG —Columbus, OH
- $35 - $50 an hour
- Full-time
- Nursing
- Administrative experience
- Clinic
- Health insurance
- Dental insurance
Quick Apply
8d
Practice Manager
LOWER LIGHTS CHRISTIAN HEALTH CENTER INC —Columbus, OH
- OSHA
- HIPAA
- Research
- Paid holidays
- Health insurance
Quick Apply
Senior Clinic Manager - General Internal Medicine- Campus Area
Ohio State University Physicians, Inc. —Columbus, OH
- $87,854.50 - $131,781.75 a year
- Full-time
- OSHA
- Customer service
- Word processing
- Wellness program
- Paid holidays
1d
Surgery Center Administrator
East Columbus - OH (11322) —Columbus, OH
- Full-time
- Surgery
- Office
- 3 years
10d
Business Operations Manager
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Pass drug screening
- Mid-level
19h
Manager, Scheduling
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- 5 years
- Pass drug screening
19h
Executive Director of Operations
Columbus Aesthetic & Plastic Surgery Inc —Columbus, OH
- Surgery
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
20h
Director of Admissions
Optalis Health and Rehabilitation —Grove City, OH
- Sales
- Mid-level
- Office
Quick Apply
Office Manager - Radiation
American Oncology Network, Inc. —Columbus, OH
- $53,040.00 - $93,267.20 a year
- Overtime
- Microsoft Outlook
- English
- Mid-level
Quick Apply
Strategic Account Operations Manager – Medical Prior Authorization
McKesson —Columbus, OH
- $100,500 - $167,500 a year
- 7 years
- Bachelor's degree
- Mentoring
Business Operations Advisor - Access Optimization
OhioHealth —Columbus, OH
- Full-time
- Bachelor's degree
- Mentoring
- Senior level
17h
Office Manager
Vantage Point Logistics (VPL) —Westerville, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
8d
Practice and Physician Outreach Manager
Bierman Autism Centers —Dublin, OH
- Full-time
- Applied behavior analysis
- Marketing
- Public speaking
Quick Apply
HR Business Operations Manager
The Ohio State University Wexner Medical Center —Columbus, OH
- Full-time
- Background check
- Pass drug screening
- Office
- Paid parental leave
- Disability insurance
1d
Director of Clinical Operations - Eye Physicians
Ohio State University Physicians, Inc. —Columbus, OH
- $111,133.17 - $185,221.94 a year
- Full-time
- BLS Certification
- Clinic
- Bachelor's degree
- Paid holidays
- Health insurance
Manager, Scheduling
The Ohio State University —Columbus, OH
- Full-time
- Background check
- 5 years
- Pass drug screening

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Experience Manager

Donaldson Plastic Surgery, LLC
Dublin, OH

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Bachelor's degree

Full Job Description

EXPERIENCE MANAGER

About Donaldson Health
Donaldson Health (“Donaldson”) provides surgical, non-surgical and wellness treatments to empower you to unleash your inner confidence and bring out the very best version of you. We celebrate the uniqueness of each patient’s journey and provide an uplifting, empowered environment at the intersection of wellness and appearance — not a spa, and not a stuffy doctor’s office.

We keep it real. We resemble our patients who are smart, active and down-to-earth, with families, hobbies and multiple interests. We identify with our patients’ concerns, understand their perspectives and are here to help. We take our jobs seriously and do not treat medical aesthetics like reality TV. Because we understand the mind-body connection, we see the whole person — not just a body part or a quick-fix procedure.

Donaldson Core Values

Be The Highlight of Someone’s Day – Our patients come to us vulnerable, but not weak. We eradicate intimidation and offer radical acceptance.

Exude Confidence - We find answers. We offer support and encouragement through scary the scary and unknown. We know our patients are going to LOVE IT.

REALLY Care - We don’t fake interactions. We make the extra phone call and say the extra thank you. We humbly serve.

Think Clearly and Wisely – We do what is right for the patient and we know why we do what we do. We make independent decisions with the patient’s satisfaction and safety in mind.

Scrub in and Serve - Job descriptions define core responsibilities, and we believe it is our collective responsibility to step up and support each other when needed.

Experience Manager Overview
The Experience Manager at Donaldson has the important responsibility of providing the highest level of patient experience, ensuring the Donaldson standard is unmatched by any other. As the first point of contact for office visitors, the Experience Manager sets the tone for the rest of a patient’s visit with us, helping patients immediately gain the confidence that they made the right choice. A Donaldson Experience Manager also oversees the assigned general office operations, manages in-person transactions, rewarding and redeeming patient points, provides guidance to Experience Team Members, and actively assists in the development and implementation of Experience Team protocols.

Core Responsibilities of the Experience Manager

Act as location manager, taking responsibility for all activities occurring in the space with a focus on upholding Core Values.
“Wow” our in-office patients by creating an unmatched reception experience with a friendly, helpful, genuine and optimistic tone.
Check-in patients for their appointments, ensuring the appropriate paperwork has been completed for their specific appointment(s).
Check-out patients ensuring that their next appointments are secured on the schedule before they leave the practice.
Accurately execute the patient check-in and check-out process, including preparing charts for the providers’ days and validating patient parking.
Properly document patient charting with prompt scanning and noting.
Accurately manage assigned inventory
Coordinate shipping and tracking of patient orders, Lab draw processing, and supply deliveries.
Understand and know clients to build relationships and facilitate genuine interactions; understand Practice offerings and products; review product history and learn what has and has not worked for clients in the past, making referrals for new products and procedures based on learnings.
Manage office cleanliness and maintenance, providing prompt and clear communication to external vendors and internal stakeholders for all findings.
Complete office opening and closing procedures, including locking and unlocking the door, arranging, tidying and restocking, turning lights off and setting the alarm.
Accurately collect and track cash and check payments when needed for surgeries, appointments, and products; utilizing PatientNow, manage and update accounting reports as necessary with payments taken; ensure cash drawer is balanced and prepare the nightly deposit of checks and cash for the Finance team.
Advocate for patient needs and act as Patient liaison across all teams
Support Communication Center to rapidly respond to all patient inquiries.

Additional Responsibilities of the Experience Manager

Appropriately escort patients to their assigned treatment room when needed to assist with keeping the clinic on time
Work with the Operations Manager to develop and implement Experience Team protocols
Assist with events by attending and offering support; discuss upcoming events with patients during the check-in and check-out process.
Participate in brand marketing efforts and recruitment effort
Scrub in and serve when possible; remove barriers for team members that may
Communicate to leadership any opportunities for improvement
Ensure confidentiality of patient information.
Other duties as assigned

Desired Experience and Education

4-year degree in retail, hospitality, or related field required.
2-5 years industry experience
Demonstrated strong written communication skills.
Demonstrated superb customer service skills in a high-touch environment.

FLSA STATUS: Full-time, exempt employee.
LOCATION: Based in Columbus, OH at corporate office
TRAVEL: Less than 10%
REPORTS TO: Operations Manager
DIRECT REPORTS: N/A

Apply Now

Refine Your Search

practice managers & jobs in columbus

Experience Manager

RMH Practice Administrator

Practice Team Lead

Practice Manager

Medical Office Administrator

Practice Manager

Senior Clinic Manager - General Internal Medicine- Campus Area

Surgery Center Administrator

Business Operations Manager

Manager, Scheduling

Executive Director of Operations

Director of Admissions

Office Manager - Radiation

Strategic Account Operations Manager – Medical Prior Authorization

Business Operations Advisor - Access Optimization

Office Manager

Practice and Physician Outreach Manager

HR Business Operations Manager

Director of Clinical Operations - Eye Physicians

Manager, Scheduling

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