Top 9 Print & mail service representative Jobs in Columbus

Customer Service Representative I (Call Center)
Impact Community Action —Columbus, OH
- $18 an hour
- Extended hours
- High school diploma or GED
- Driver's License
- Travel
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Front Desk Administrator
BHDP Architecture —Columbus, OH
- Part-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Health insurance
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Supply Chain Coordinator
Shasta Beverages, Inc —Columbus, OH
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- Pass drug screening
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Supply Chain Coordinator
National Beverage Corp —Columbus, OH
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- Pass drug screening
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Part- time Ramp Agent - CMH Airport
PrimeFlight Aviation Services Inc —Columbus, OH
- $16 an hour
- Part-time
- Background check
- 18 years or older
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Part-time Ramp Supervisor - CMH Airport
PrimeFlight Aviation Services Inc —Columbus, OH
- $20 an hour
- Part-time
- Background check
- 18 years or older
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Marketing Programs Manager
Mettler Toledo —Worthington, OH
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Disability insurance
- Health insurance
Cargo Agent- John Glenn Columbus International Airport
PrimeFlight Aviation Services, Inc. —Columbus, OH
- $16.50 an hour
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply

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Administrative Professional 2 (Intermittent)
State of Ohio - Unemployment Compensation Review Commission —Columbus, OH
18 months experience or 18 months training. in secretarial/administrative professional field. Receives & monitors all incoming physical &/or electronic mail (…
$23.65 an hour
3d
Document Production Associate
RR Donnelley —Columbus, OH
Advanced knowledge of MS Office (Excel, and PPT), including formatting documents with Styles, and generating a table of contents and table of authorities;…
$16.59 - $22.00 an hour
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Customer Service Representative I (Call Center)
Impact Community Action —Columbus, OH
Managing large amounts of inbound and outbound calls in a timely manner. High-volume customer service office and/or call center environment serving low-income…
$18 an hour
Quick Apply
Front Desk Administrator
BHDP Architecture —Columbus, OH
As the Front Desk Administrator, you will join the firm at our Columbus, OH, location and be responsible for greeting clients and visitors, receiving and…
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Customer Service Representative I (Call Center)

Impact Community Action -
Columbus, OH

Quick Apply

Job Details

Full-time
$18 an hour

Qualifications

Phone communication
High school diploma or GED
Driver's License
Time-based sales targets

Full Job Description

Title: Customer Service Representative I (Call Center)

Classification: Non-Exempt

Reports to: Program Manager – Supportive Services/Call Center

Job Summary: Works directly with customers on an individual basis and/or provides program and general Agency information via telephone, e-mail and chat in a call center environment. Identifies additional customer needs and makes recommendations for referrals to additional programs. Provides customer education and referrals on a variety of topics.

Job Responsibilities:

Greets, directs, and informs customers of all agency program by phone (Call Center), e-mail, or chat. Specific time will be spent educating customers on the Home Energy Assistance Program (HEAP), Community Service Block Grant Programs (CSBG), Percentage of Income Payment Program Plus (PIPP+) and other fuel fund and all other agency programs.

Accurately enters customers’ program required information into the computerized database and files.

Understands program eligibility guidelines in order to process applications for HEAP, CSBG, and all other agency funding sources.

Print, scan and upload error-free applications containing customer’s signatures and provides completed application and required documentation into the OCEAN/Salesforce system and our internal electronic storage.

Submits daily logs/notes on case file status to the Emergency Assistance Management team and/or Director.

Attends initial orientation and periodic training sessions as required to enhance Agency and program knowledge.

Provides a quality customer service experience for all customers by providing compassionate, active listening, and responding to customers’ needs in a timely manner.

Makes referrals to other internal and external programs as needed.

Makes referrals to other community resources as appropriate.

Position meets required productivity standards established by management for taking application from target population.

CSR I candidate must be able to complete various duties while simultaneously maintaining each program’s processes rules and guidelines with a sense of urgency.

Managing large amounts of inbound and outbound calls in a timely manner.

Following call center “scripts” when handling different topics.

Identifying customers’ needs, clarify information, research every issue and providing solutions.

Assumes other duties assigned by the Program Manager, Director and/or the executive leadership.

Working Conditions and Physical Requirements:

High-volume customer service office and/or call center environment serving low-income people in crisis; and managing calls for all Agency staff and programs. Requires ability to operate telephone and personal computer for extended periods of time. May work some Saturdays and extended office hours. Occasional travel.

Competencies and Knowledge, Skills, and Abilities:

Patient, Even-tempered

Integrity and Trust

Action Oriented

Drive for Results

Strong Interpersonal Skills

Decision Quality

Problem Solving

Process Management

Excellent Customer Service Skills, in particular de-escalation

Flexibility

Verbal, Written Communication Skills

Listening; Ability to communicate complex funding rules to the customer’s level of understanding

Technical Skills (e.g., PC applications)

Functional Knowledge and Skills – examples:

Knowledge of program eligibility guidelines, call center and applications processes

Minimum Education and Qualifications:

High School diploma or G.E.D.

Valid Ohio Driver’s License and reliable transportation and ability to meet Agency insurance policy

Previous experience in a customer service role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Preferred:

Prior non-profit/community action agency/human services/call center/Salesforce systems experience

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.

Quick Apply

Refine Your Search

print & mail service representative jobs in columbus

Customer Service Representative I (Call Center)

Front Desk Administrator

Supply Chain Coordinator

Supply Chain Coordinator

Part- time Ramp Agent - CMH Airport

Part-time Ramp Supervisor - CMH Airport

Marketing Programs Manager

Cargo Agent- John Glenn Columbus International Airport

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