Top 67 Problem resolutions agent Jobs in Columbus

Customer Care Coordinator
Chipotle —Columbus, OH
- $19.23 - $24.29 an hour
- Bachelor of Science
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
4d
Customer Service Agent
Power Distributors LLC —Columbus, OH
- Background check
- Pass drug screening
- English
- Disability insurance
- Health insurance
Quick Apply
Account Manager I
Delta Dental of Michigan —Dublin, OH
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
- Dental insurance
- Opportunities for advancement
Commissioning Agent
TechSite —Plain City, OH
- $68,000 - $150,000 a year
- Mid-level
- Travel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Support Commissioning Specialist - Electrical
TechSite —Plain City, OH
- $65,000 - $100,000 a year
- Extended hours
- Microsoft Excel
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Image Hotel Management —Grove City, OH
- 8 hour shift
- Computer literacy
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Seasonal Inbound Customer Service Representative
ACC PREMIERE —Columbus, OH
- $11.50 an hour
- 8 hour shift
- Remote
- Computer skills
- 2 years
- Communication skills
- Paid training
- Health insurance
Quick Apply
14d
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Asset Manager
National Church Residences —Dublin, OH
- Full-time
- CPA
- Bachelor of Science
- Mid-level
Quick Apply
Patient Care Pharmacy Operations Specialist
Gifthealth Inc —Columbus, OH
- $19.97 - $23.49 an hour
- Full-time
- Hybrid work
- Research
- High school diploma or GED
- Continuous improvement
Quick Apply
HUD Asset Manager (Hybrid)
National Church Residences —Dublin, OH
- Full-time
- Hybrid work
- CPA
- Bachelor of Science
- Mid-level
Quick Apply
13d
Purchasing Agent
Hatzel & Buehler Inc —Columbus, OH
- $75,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Housekeeping Inspector
COLUMBUS WORTHINGTON HOSPITALITY LLC —Columbus, OH
- 8 hour shift
- Up to 50% travel
- Customer service
- Hotel
Quick Apply
Customs Brokerage Agent
Expeditors —Lockbourne, OH
- Full-time
- Microsoft Word
- English
- Office
- Employee stock purchase plan
- Paid holidays
Quick Apply
Creative Director
Central Insurance Company —Dublin, OH
- Full-time
- Hybrid work
- Marketing
- Data analysis skills
- Master's degree
Manager, Customer Solutions
Impact.com —Columbus, OH
- $90,000 - $110,000 a year
- Hybrid work
- Office
- Mentoring
- Recruiting
- Health insurance
- 401(k)
Quick Apply
Director of Domestic Transportation
Victoria's Secret —Reynoldsburg, OH
- $152,300 - $216,090 a year
- Full-time
- Hybrid work
- Research
- Office
- Analysis skills
12d
District Manager
Burger King —Grove City, OH
- Full-time
- Mid-level
- High school diploma or GED
- Quick service & fast food restaurant
- Fuel card
- Disability insurance
Quick Apply
Traffic Control Manager
U-Haul —Columbus, OH
- $4,000 - $4,150 a month
- Full-time
- Mid-level
- High school diploma or GED
- Conflict management
- Paid holidays
- Health insurance
Lease Connectivity Engineer V
Ascendion —New Albany, OH
- $190,000 - $247,520 a year
- Senior level
- Leadership
- 10 years
- Paid holidays
- Disability insurance

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Customer Care Coordinator

Chipotle -
Columbus, OH

Apply Now

Job Details

$19.23 - $24.29 an hour
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

High school diploma or GED

Full Job Description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Coordinator, Customer Care you will serve as a frontline ambassador for Chipotle, engaging with customers via comments, chats, and calls to deliver timely, empathetic, and solutions-focused support. You’ll diagnose and resolve issues end to end, set clear expectations, and follow through, communicating in a way that is responsive, unique to each guest, and consistent with Chipotle’s guidelines for hospitality and brand voice. You will also capture and categorize feedback, identify trends, escalate when appropriate, and contribute to knowledge and process improvements that elevate the overall guest experience.

WHAT YOU’LL DO

Respond to guest contacts across channels/platforms (ServiceNow, chat, email, phone, social) with timely, empathetic, and brand-right communication consistent with Chipotle’s Voice and hospitality standards.
Triage, prioritize, and resolve cases to meet or exceed SLAs for first response and resolution; maintain strong quality and standards.
Accurately document every interaction in ServiceNow including case notes and status updates.
De-escalate difficult conversations using empathy and solution-oriented communication; set clear expectations and follow through, escalating to next level Analyst or Manager as needed.
Handle escalated contacts sent to Executive Leadership with professionalism and the Chipotle Voice, owning end-to-end resolution and follow-up.
Support outsourced Care Center agents and leadership by answering questions, providing real-time guidance, and handling escalated/specialized cases using your Chipotle Care expertise.
Attend meetings, quality calibrations, and supplemental training sessions to stay current on CMG policies, procedures, promotions, new menu items, PR statements, and other updates needed to provide accurate, relevant, and hospitable service.
Work cross-functionally with internal groups (e.g., Operations, Digital, Marketing, PR, Legal) to identify opportunities in Care agent training and quality; provide actionable feedback on internal processes and guest-facing messaging.
Think creatively to develop and pilot new ways to train, support, and motivate our Care teams; contribute to playbooks, SOPs, and knowledge base content.

WHAT YOU’LL BRING TO THE TABLE

High school diploma or general education degree (GED) required.
Bachelor's Degree (BA/BS) from 4-year college or university preferred.
1-3 Years’ experience in Customer Care or related field preferred.
Experience in case management systems preferred (e.g., ServiceNow), with a demonstrated ability in accurate logging, tagging, triaging, and status updates.
Experience in omnichannel support tools such as chat console, email client, softphone/telephony, and basic social responses preferred; ability to manage multiple chats seamlessly and successfully.
Demonstrated ability in showing empathy and active listening to understand the guest’s issue and tone, and respond appropriately.
Clear, concise written and verbal communication.
De-escalation and problem-solving under pressure; staying calm, curious, and solution-focused.

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $19.23–$24.29. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact [email protected] if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

Apply Now

Refine Your Search

problem resolutions agent jobs in columbus

Customer Care Coordinator

Customer Service Agent

Account Manager I

Commissioning Agent

Support Commissioning Specialist - Electrical

Front Desk Agent

Seasonal Inbound Customer Service Representative

POS Support Agent

Asset Manager

Patient Care Pharmacy Operations Specialist

HUD Asset Manager (Hybrid)

Purchasing Agent

Housekeeping Inspector

Customs Brokerage Agent

Creative Director

Manager, Customer Solutions

Director of Domestic Transportation

District Manager

Traffic Control Manager

Lease Connectivity Engineer V

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