Top 9 Quality specialist (remote) Jobs in Columbus

QA Specialist - Virtual Hub
Gifthealth Inc —Columbus, OH
- $65,000 - $79,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
Quick Apply
8d
Quality Assurance Specialist
Hims & Hers —New Albany, OH
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- Employee stock purchase plan
- Health insurance
3d
AI Data Quality Specialist - AI Trainer
DataAnnotation —Ohio
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
Commercial Lines Quality Assurance Specialist (hybrid/remote)
Grange Insurance Company —Columbus, OH
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
- Bereavement leave
3d
Commercial Lines Quality Assurance Senior Specialist (hybrid/remote)
Grange Insurance Company —Columbus, OH
- Remote
- 7 years
- Analysis skills
- Bachelor's degree
- Bereavement leave
4d

More jobs to discover

Find similar jobs that you might be interested in.

QA Specialist - Virtual Hub
Gifthealth Inc —Columbus, OH
CPhT or state Pharmacy Technician license; RAC, ASQ CQA, or similar quality certification. Monitor and score calls using automated speech analytics and manual…
$65,000 - $79,000 a year
Quick Apply
8d
Quality Improvement Specialist
Sevita —Columbus, OH
Current driver's license, car registration, and auto insurance. Experience in quality improvement or other related social services field is required.
$45,000 a year
2d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

QA Specialist - Virtual Hub
Gifthealth Inc —Columbus, OH
CPhT or state Pharmacy Technician license; RAC, ASQ CQA, or similar quality certification. Monitor and score calls using automated speech analytics and manual…
$65,000 - $79,000 a year
Quick Apply
8d
Quality Assurance Specialist
Hims & Hers —New Albany, OH
Bachelor’s degree in Quality Assurance, Data Analytics, Engineering, Life Sciences, or a related field required. Employee Stock Purchase Program (ESPP).
3d

Show more jobs in cities nearby

I want to receive the latest job alert for quality specialist (remote) in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality specialist (remote) jobs near columbus

Quality Assurance Specialist jobs in Columbus, OH

Quality Assurance Specialist jobs in New Albany, OH

Quality Assurance Specialist jobs in Atlanta, GA

Remote Clinical Documentation Specialist jobs in Wisconsin

Quality Assurance jobs in Huntsville, AL

Quality Assurance Specialist jobs in Columbia, MD

Child Life Specialist jobs in San Jose, CA

Quality Assurance Specialist jobs in Washington, DC

Quality Assurance Specialist jobs in Ledgewood, NJ

Benefits Specialist jobs in Columbia, SC

Quality Assurance Specialist jobs in Utah

Quality Assurance Specialist jobs in North Brunswick, NJ

Quality Assurance Specialist jobs in Seattle, WA

Fraud Specialist jobs in Dallas, TX

Healthcare Quality Improvement jobs in New Jersey

Quality Engineer jobs in Grand Rapids, MI

Quality Assurance Specialist jobs in Canton, OH

Quality Engineer jobs in Fremont, CA

Quality Assurance Specialist jobs in Pflugerville, TX

Quality Assurance Specialist jobs in Michigan

QA Specialist - Virtual Hub

Gifthealth Inc -
Columbus, OH

Quick Apply

Job Details

Full-time
$65,000 - $79,000 a year
8 days ago

Qualifications

Performance dashboard reports
Incident investigation techniques for hazard identification
Defect resolution root cause analysis
Data analysis reporting
Pharmaceutical regulatory compliance
Incident report management
Triage
Incident management software
Dashboard creation support
Corrective and preventive actions (CAPA)
Metrics Reporting
Trend analysis
Quality reports
Quality control data reporting
Customer support ticket management
State and federal pharmacy laws
Cross-functional collaboration
Cross-functional communication
Ticketing system technical support

Full Job Description

Description:

We are seeking a QA Specialist - Virtual Hub to support the Quality Assurance Team within the Call Center.

Position Summary

The QA Specialist ensures day-to-day quality oversight of the virtual HUB, with a focus on internal auditing, call quality monitoring, QA data analysis, and case review. You'll partner with Operations, Compliance, and Case Management teams to maintain a robust QMS, drive compliance with quality assurance expectations, and enable safe, right-first-time case handling.

Key Responsibilities

Internal Audit (~30%)

Plan, execute, and report risk-based internal audits of case intake, storage, documentation, program SOP handling, record handling, and case closure.
Track observations, grade findings, and drive CAPA effectiveness through to verified closure.
Trend audit data, prepare dashboards/metrics, and present results in quality reviews and readiness checks.
Collaborate with multiple teams to improve call center KPIs and general metrics

Call Quality & QA Data (~30%)

Assists in the development of monitoring standards.
Monitor and score calls using automated speech analytics and manual review against the QA scorecard, covering compliance, service, and process adherence.
Calibrate automated scoring against human review to confirm accuracy and consistency across agents and programs.
Analyze QA data trends by agent, team, program, and call type to identify systemic risks and coaching opportunities.
Build and maintain QA dashboards/reporting for leadership visibility into call quality performance.
Works directly with leadership to drive process improvements within the team

QA in Case Handling (~25%)

Provide real-time QA oversight (documentation verification, record checks, case review, and process adherence checks).
Coach teams on quality behaviors; support training, change control, and document control.
Participate in deviation/incident investigations; perform root cause analysis and implement systemic fixes.

CAPA Management (~15%)

Own the CAPA process: intake, evaluation, disposition, and documentation.
Coordinate with Compliance and Program teams; ensure root cause resolution and effectiveness verification.
Support/coordinate CAPA trending: analysis, tracking, notifications, execution, and effectiveness checks.

Requirements:

Qualifications

2–5 years in Quality Assurance within a call center, pharmacy operations, patient support programs, or related environment.
Working knowledge of applicable Board of Pharmacy and FDA requirements as they relate to patient-facing calls.
Hands-on experience with call quality monitoring, QA scorecards, and CAPA/deviation investigations.
Experience with speech analytics platforms (e.g., CallMiner or similar) and a QMS/eQMS (e.g., Dot or similar).
Strong data fluency; comfortable building and interpreting QA trend reports and dashboards.
Zendesk or comparable ticketing/case-management platform experience for issue intake, triage, and documentation.
Strong attention to detail; clear written/verbal communication; ability to influence cross-functionally under time pressure.

Desired Attributes

CPhT or state Pharmacy Technician license; RAC, ASQ CQA, or similar quality certification.
Experience with complaint/PQC intake and documentation practices.
Familiarity with scope-of-practice enforcement and escalation protocols in a call center setting.
Prior work in a pharmacy call center, patient support, or program services environment.

Work Environment

Location: Remote
Schedule: Full-time
May require additional availability or flexibility for audits or investigations.
Regular meetings with teams, departments, or leadership to ensure alignment.

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel.Gifthealth reserves the right to modify job duties or descriptions at any time.

Quick Apply

Refine Your Search

quality specialist (remote) jobs in columbus

QA Specialist - Virtual Hub

Quality Assurance Specialist

AI Data Quality Specialist - AI Trainer

Commercial Lines Quality Assurance Specialist (hybrid/remote)

Commercial Lines Quality Assurance Senior Specialist (hybrid/remote)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for quality specialist (remote) in columbus

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected