Top 12 Retail customer service manager Jobs in Columbus

Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Upper Arlington, OH
- $16.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
Retail Customer Service Supervisor
TJ Maxx —Columbus, OH
- $14.50 - $15.00 an hour
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Retail Customer Service Lead
PetSmart —Grove City, OH
- $13.65 - $22.70 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Customer Service Lead - Part-Time
Burlington —Columbus, OH
- $14 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Ability to stand for extended periods
- Paid holidays
- Health insurance
7d
Lead Customer Service Representative
Circle K —Columbus, OH
- $16.50 - $17.00 an hour
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- Basic math
11d
Customer Service Supervisor
Floor and Decor Outlets of America, Inc. —Lewis Center, OH
- Merchandising
- Mid-level
- Analysis skills
- Employee stock purchase plan
- Paid holidays
Quick Apply
10d
Customer Service Supervisor
TJ Maxx —Reynoldsburg, OH
- $14.50 - $15.00 an hour
- Weekends as needed
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Customer Experience Lead - Full Time
Burlington —Columbus, OH
- $14 an hour
- Part-time
- Merchandising
- Mid-level
- Retail management
- Paid holidays
- Health insurance
2d
Customer Experience Manager
Five Below Inc —Canal Winchester, OH
- From $15 an hour
- Full-time
- Mid-level
- Travel
- Leadership
- Health insurance
Quick Apply
10d

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Team Manager
Louis Vuitton —Columbus, OH
In collaboration with the Store Manager, you will have ownership of the business and team performance, driving each to success.
$80,000 - $95,000 a year
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E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)
Whole Foods Market —Columbus, OH
Degree in Engineering, Operations, or a related field. Ensure Team Members have the proper tools to perform their jobs and coordinate repair or replacement when…
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Lead Customer Service Associate
Par Mar Stores —Chillicothe, OH
Valid state driver’s license and an insured vehicle. Reports to: Store Manager/Assistant Manager. As a Lead Customer Service Associate, you will help provide…
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Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Upper Arlington, OH
You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution.
$16.50 - $30.20 an hour

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Customer Service & E-Commerce Supervisor - Full Time

Whole Foods Market -
Upper Arlington, OH

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Job Details

Full-time
$16.50 - $30.20 an hour

Benefits

Store discount
Paid time off

Qualifications

Lifting equipment
Employee relationship building
Retail store experience
Hand tools
Material handling equipment operation
Electric pallet jack

Full Job Description

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Job Responsibilities:

Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
Establishes clear expectations for balancing in-store customer service and completing online orders.
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
Seeks awareness of relevant competitors and industry trends.
Ensures an effective and efficient response to customer questions, requests, and/or concerns.
Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
Maintains Team Member safety and security standards.
Ensures compliance with relevant regulatory rules and standards.
Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
Maintains cleanliness of workspaces including staging area and coolers.
Maintains security of equipment, e.g., MSRs, phones, currency counters.
Proactively identifies process improvement opportunities.
Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills

Ability to perform task management, balancing dynamic customer flows.
Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
Excellent interpersonal, motivational, team building and customer relationship skills.
Capable of teaching others in a positive and constructive manner.
Proficient with email, Microsoft Office, and operations-related applications.

Qualifications

12+ months retail experience

Physical Requirements/Working Conditions

Must be able to lift 50 lbs.
In an 8-hour workday: standing/walking 6-8 hours.
Hand use: Single grasping, fine manipulation, pushing and pulling.
Work requires the following motions: bending, twisting, squatting, and reaching
Exposure to FDA approved cleaning chemicals
Exposure to temperatures <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit
Ability to work in a wet and cold environment.
Ability to work a flexible schedule including nights, weekends, and holidays as needed.
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

The wage range for this position is $16.50-$30.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal). Click here for benefit details.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

Apply Now

Refine Your Search

retail customer service manager jobs in columbus

Customer Service & E-Commerce Supervisor - Full Time

Retail Customer Service Supervisor

Retail Customer Service Lead

Customer Service Lead - Part-Time

Lead Customer Service Representative

Customer Service Supervisor

Customer Service Supervisor

Customer Experience Lead - Full Time

Customer Experience Manager

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