Top 5 Route relations technician Jobs in Columbus

Dispatcher II
Engineering Excellence National Account —Columbus, OH
- $16 - $28 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
3d
Operations Care Center Manager
Gateway Services Inc —Columbus, OH
- $70,000 - $75,000 a year
- Overtime
- Mid-level
- 3 years
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Construction Installer
Rentokil North America —Columbus, OH
- $19 - $35 an hour
- Extended hours
- Construction site
- Mid-level
- Ability to climb stairs
- Paid holidays
- Disability insurance
Quick Apply
2d

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Dispatcher II
Engineering Excellence National Account —Columbus, OH
Answers incoming phone calls from customers and assists call or routes call to appropriate person. Act as the main point of contact between customers and field…
$16 - $28 an hour
Quick Apply
3d
Operations Care Center Manager
Gateway Services Inc —Columbus, OH
Ensure all activities are performed safely and that the Care Center is maintained in a compliant state. Be able to perform all operations and customer service…
$70,000 - $75,000 a year
Quick Apply

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Dispatcher II

Engineering Excellence National Account -
Columbus, OH

Quick Apply

Job Details

Full-time
$16 - $28 an hour
3 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Computer operation
High school diploma or GED

Full Job Description

Welcome!

‎

The Dispatcher is responsible for coordinating the daily scheduling and dispatching of field technicians to job sites. This role serves as the primary point of contact between customers and field staff, ensuring efficient communication and timely service while prioritizing jobs based on urgency and availability. The ideal candidate will possess strong multitasking abilities, excellent customer service skills, and proficiency in dispatching software to streamline operations and meet service level agreements.

‎

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

Competitive Pay, ($16-$28 Hourly (DOE)
Paid Time Off and Company Holiday Pay
Medical /Dental /Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions
Life Insurance, for you and options you can elect for your family
Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
World Class Training opportunities through our Experts University
Career Development opportunities

Key Responsibilities:

Answers incoming phone calls from customers and assists call or routes call to appropriate person
Maintains good customer relations and ensures that all calls meet Service Experts’ standards
Receive and prioritize incoming service requests from customers, carefully documenting details related to the issue and location.
Utilize dispatching software to efficiently schedule and assign field technicians to job sites based on their availability, skill set, proximity to the location, and service call priority.
Monitor technicians' schedules and job progress throughout the day, making necessary adjustments and reassignments to maximize productivity and ensure timely service.
Act as the main point of contact between customers and field staff, providing updates on technician arrival times, service status, and addressing any customer inquiries or concerns.
Maintains customer records by updating account information
Adheres to CPI compliance regulations when taking payments over the phone
Updates capacity planner whenever calls or booked, rescheduled or cancelled
Continually maintains working knowledge of all company products, services, and promotions
Reliable attendance and on-time job performance

Qualifications:

High school diploma or equivalent with 1-year experience working in dispatch or another coordinating environment
Experience or training the use of computers and related systems in an administrative office environment
Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
Excellent customer-service, communication, and interpersonal skills
Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
Ability to work effectively in both a team and an independent environment
Ability to make decisions based on established guidelines and procedures
Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
Effective organizational and time-management skills. Must be able to prioritize work based on service demands
An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

‎

Minimum Experience: 2+ years
Minimum Education: High School Diploma/GED

‎

Engineering Excellence, a subsidiary of Service Experts, is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Engineering Excellence.

Engineering Excellence is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]

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route relations technician jobs in columbus

Dispatcher II

Operations Care Center Manager

Construction Installer

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