Location: Van Wert, OH; Dublin, OH
Work Model: Hybrid
Position type: Full time - salary
We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.
Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!
Central Insurance is rethinking how we build and manage infrastructure. We're not moving everything to the public cloud. Instead, we're intentionally operating in a hybrid environment that includes both on-premises and cloud solutions. What is changing is our mindset.
We call this approach Central Cloud. It means treating infrastructure like a product, with clear services, defined expectations, transparent ownership, and a self-service experience for the teams that rely on it. Whether a service runs in our data center or someone else's, the experience should feel consistent and easy to consume.
That's where this role comes in. As a Senior Infrastructure Engineering Manager, You'll lead the team responsible for bringing that vision to life. You'll help define and evolve our platform services, make them easy for teams to access without opening tickets, ensure they meet reliability expectations, and provide transparency into the costs of the services being used. In short, you'll help create an infrastructure experience that is modern, dependable, and customer-focused.
Key Responsibilities of the Role
- Compute and virtualization across on-premises and cloud provider, including container platforms such as Kubernetes.
- Accelerated compute and ML platform services supporting Data Science — capacity, experimentation environments, model serving.
- Storage and data protection, backup and recovery, including infrastructure supporting data engineering workloads.
- Enterprise and cloud networking — routing, segmentation, hybrid connectivity, DNS, load balancing, edge access.
- Infrastructure-as-Code, automation, and provisioning pipelines spanning both estates.
- Reliability engineering — service level objectives, error budgets, incident command, on-call, observability, capacity planning, disaster recovery.
- Platform product management — service catalog and definitions, service tiers, self-service interfaces, golden paths, adoption.
- Consumption economics — cost visibility and attribution across on-premises and cloud, showback or chargeback, commitment strategy.
- Implementation and operation of security and compliance controls within the platform, in partnership with the Security and Compliance team that owns those outcomes
- Vendor and contract management for platform tooling and infrastructure
- Assists in creation of technology strategy and engineering roadmaps by partnering with other engineering managers, directors, and stakeholders on one or more teams.
- Communicates multi-year functional strategy. Sets expectations for team and holds them accountable for results.
- Direct strategies around technology equipment/software negotiation, procurement, and inventory management.
- Accountable for continuous improvement of team through mentorship, deepened technical aptitude, and professional development
- Organizes and unblocks collaboration and partnership at multiple levels, across business groups and functions to achieve the organizational mission
- Responsible for managing team workloads through capacity planning, process improvement, and staffing.
- Evaluates performance of team members following Central’s performance management process. holds employees to organizational standards.
- Audit team performance through the development of SLAs and KPIs. Report against them on a regular basis as required
- Design incident management reactions and responses. Execute response when necessary.
- Ensures all hardware and software within assigned areas of responsibility are appropriately upgraded, supported, and in compliance with licensing
- Ensures that all backup and recovery mechanisms are in place within assigned areas of responsibility to meet Disaster Recovery program requirements.
- Works directly with IT Security & Compliance to ensure that all systems within assigned areas of responsibility to ensure that all audit findings are remediated according to established priorities
- Works closely with stakeholders to ensure hardware and/or software delivery requirements are clearly defined and met; pursues continual improvement through effective communication
- Identifies possible improvements whether it be technical, process or influencing the execution of teams
- Ensures that standards, documentation, and tools needed for effective execution of the team’s responsibilities are in place and being used appropriately; identifies gaps and makes recommendations on improvements
- Evaluates technologies and techniques that enable product differentiation over multiple years; works across teams to implement such technologies to drive continuous improvement
Required Qualifications
- Master’s degree in Computer Science and 4 years of related experience including 1 year management experience
- Or Bachelor’s degree in Computer Science and 6 years related experience including 1 year management experience
- Or 8 years related experience including 1 year of management experience
Preferred Qualifications
- Prior experience supervising others, including performance evaluation
- Work schedule flexibility to support off-hour work as needed
Knowledge, Skills, and Abilities
- A proven technical background
- Advanced leadership skills, including coaching, team building, and conflict resolution
- Advanced project management skills including time and risk management, resource prioritization, and project structuring
- Strong analytical and problem-solving skills
- Ability to manage human capital to drive workforce development and achieve desired results
- Strong verbal and written communication skills, including negotiation, presentation, and influence skills
- Advanced business acumen, technical knowledge, and extensive knowledge in applications and technologies
- Strong multi-tasking and prioritization skills
- Great understanding of Central Insurance’s policies and processes
Total Rewards
Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits
Work Authorization
Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information. #LI-AS1 #LI-Hybrid
