Top 47 Senior manager software engineering Jobs in Columbus

Senior Manager-Frontline Support Engineering
CVS Health —Columbus, OH
- $106,605 - $284,280 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Microsoft Dynamics 365 Developer Senior Manager
Protiviti —Columbus, OH
- $128,000 - $233,700 a year
- Email
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Access
- Paid parental leave
- Health savings account
3d
Senior Manager-Quality Engineering and Automation
CVS Health —Columbus, OH
- $106,605 - $284,280 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Senior Infrastructure Engineering Manager
Central Insurance Company —Dublin, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Master's degree
- Health insurance
Senior Manager of Software Engineering
JPMorganChase —Columbus, OH
- Full-time
- Computer science
- 7 years
- Computer Science
- Health insurance
- Tuition reimbursement
5d
Senior Enterprise Architecture Manager
Deloitte —Columbus, OH
- $130,900 - $268,700 a year
- Full-time
- Azure
- Computer Science
- 8 years
4d
Senior Confluent Kafka Lead / Python Developer
Capgemini —Columbus, OH
- $50.85 - $79.46 an hour
- Contract
- Azure
- 6 years
- Office
- Health insurance
- Dental insurance
Sr Project Manager- Data Center
CBRE —New Albany, OH
- $140,000 - $150,000 a year
- Full-time
- Computer Science
- Construction site
- Office
- Relocation assistance
- Health insurance
3d
NGA AI Engineer Senior Manager
PRICE WATERHOUSE COOPERS —Columbus, OH
- $91,000 - $321,500 a year
- 6 years
- Computer Science
- Master's degree
- Paid holidays
- Health insurance
Senior Technical Manager
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Azure
- Computer Science
- Office
- Paid parental leave
- Health insurance
Senior Manager, Oracle Cloud Technical Lead
PRICE WATERHOUSE COOPERS —Columbus, OH
- $124,000 - $280,000 a year
- Oracle
- Computer Science
- 11+ years
- Paid holidays
- Health insurance
Senior Associate, Technical Delivery Project Manager
PRICE WATERHOUSE COOPERS —Columbus, OH
- $77,000 - $202,000 a year
- Computer Science
- 3 years
- Machine learning
- Paid holidays
- Health insurance
Senior Manager, Solution Architect
PRICE WATERHOUSE COOPERS —Columbus, OH
- $124,000 - $280,000 a year
- 6 years
- Computer Science
- Java
- Paid holidays
- Health insurance
Sr Service Delivery Manager, Software
Huntington Bank —Columbus, OH
- $102,000 - $208,000 a year
- Full-time
- Customer service
- System design
- Office
- Wellness program
- Paid holidays
Sr. Technical Manager
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- System design
- Paid parental leave
- Health insurance
Strategic Partnerships Senior Product Manager
Gifthealth Inc —Columbus, OH
- $122,900 - $153,625 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
Quick Apply
Insurance Technology Strategy Senior Manager
Deloitte —Columbus, OH
- $175,000 - $322,900 a year
- Full-time
- Computer Science
- Up to 50% travel
- Analysis skills
Agentic Commerce Senior Manager | Comms, Media, & Technology
Accenture —Columbus, OH
- $122,700 - $338,300 a year
- Full-time
- Computer Science
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance
Sr. Technical Program Manager, Data Center Design Engineering
Amazon Data Services, Inc. —Columbus, OH
- $148,700 - $201,200 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Health insurance
CIAM Senior Manager
Deloitte —Columbus, OH
- $163,400 - $322,100 a year
- Full-time
- Computer Science
- Up to 50% travel
- 5 years
6d

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Senior Manager-Frontline Support Engineering

CVS Health -
Columbus, OH

Apply Now

Job Details

Full-time
$106,605 - $284,280 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Performance monitoring
Managing technical support teams
Business intelligence
Data analysis reporting
Managing teams in a customer support role
Tooling
Software deployment
Infrastructure as Code (IaC)
Incident management software
Business intelligence report generation
Metrics Reporting
Managing engineering teams
IT monitoring tools
Cloud service support
Log analysis tools
Conflict management
Customer support ticket management
Production monitoring
Monitoring system implementation
Cloud automation
Network monitoring tools
DevOps automation
Data analytics tools
Cloud monitoring
Project stakeholder communication
Ticketing system technical support
Senior leadership
Stakeholder management

Full Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary:
Join Fortune 7 CVS Health as a Sr. Manager, Frontline Support Engineering to lead our organization's efforts to develop and drive strategic vision in establishing the CVS Digital team. The Senior Manager is responsible for leading and scaling a high-performing customer and/or technical support organization. This role oversees L1 support operations, ensuring exceptional customer experience, rapid issue resolution, and continuous service improvement. The ideal candidate combines strong operational leadership, deep customer empathy, and data-driven decision-making to optimize support delivery, enhance team performance, and align closely with product, engineering, and business stakeholders.

Key Responsibilities:

Operational Leadership

o Lead and manage front-line support teams to deliver high-quality, timely, and customer-centric support.
o Proactively troubleshoot issues, support root cause analysis, manage executive communications.
o Own the P1/P2 incident response process, driving rapid remediation within restricted environments.
o Establish and monitor KPIs (e.g., SLA adherence, response time, CSAT, ticket backlog).
o Ensure 24/7 support coverage where applicable, including workforce planning and scheduling.
o Proactively monitor local telemetry and performance metrics (TPS, latency drift) using Prometheus or similar tools to identify bottlenecks before they impact production.

Team Management & Development

o Hire, coach, mentor, and retain top support talent.
o Build career paths, training programs, and succession plans for team members.
o Foster a culture of accountability, collaboration, and continuous learning.

Customer Experience Excellence

o Drive initiatives to improve customer satisfaction and reduce friction in support interactions.
o Act as an escalation point for critical or high-impact customer issues.
o Implement feedback loops to capture customer insights and improve service delivery.

Process Optimization & Automation

o Identify and implement process improvements to increase efficiency and reduce resolution time.
o Leverage tools (ticketing systems, AI/automation, knowledge bases) to enhance productivity.
o Establish standard operating procedures (SOPs) and best practices.

Cross-Functional Collaboration

o Partner with Product, Engineering, and Operations teams to resolve systemic issues and improve product quality.
o Provide actionable insights from support data to influence product roadmap and defect prioritization.

Reporting & Analytics

o Develop dashboards and reports to track performance metrics and operational health.
o Use data-driven insights to guide decisions, forecast demand, and manage capacity.
o Present performance updates to senior leadership.

Compliance & Risk Management

o Ensure adherence to company policies, data security standards, and regulatory requirements.
o Maintain audit readiness and documentation standards.

Required Qualifications:

5+ years of experience in leadership role managing Front-line (L1) support teams.
Experience with Infrastructure as Code (Terraform, GCP Cloud Deployment Manager, AWS CloudFormation) to provision, replicate, and tear down customer cloud environments in internal sandboxes.
Proficiency in at least one programming language (e.g., Python, Java, Go).
Proven track record of improving operational metrics (SLAs, CSAT, resolution time).
Experience with support platforms (e.g., ServiceNow, Zendesk, Salesforce Service Cloud).
Experience with Observability & Monitoring Tools such as AppDynamics, Grafana, Prometheus, Splunk etc.
Experience working with Azure, GCP and or AWS cloud.
Strong analytical skills with experience in reporting and performance management.
Excellent communication, stakeholder management, and conflict resolution skills.
Ability to operate in a fast-paced, high-growth, or matrixed environment.

Preferred Qualifications:

Experience in IT, SRE, DevOps, or Software Engineering.
Experience acting as incident management technical lead and point of contact in blameless postmortems.
Experience in healthcare, finance, enterprise SaaS, or highly regulated industries.
Exposure to GenAI/Automation tools (OpenAI, CoPilot, Gemini, Claude etc.) in L1 support environments.
Strong background in incident management and ITIL-based service operations.
Experience managing distributed or global support teams, including offshore.
Demonstrated success in driving digital transformation or supporting modernization initiatives.

Education:

Bachelor’s degree or equivalent work experience in Computer Science, Engineering, or related discipline.
Certification in ITIL, Six Sigma, Lean, or related operational excellence frameworks are a plus.
Certifications in Cloud platforms, or DevOps are a plus.

Leadership Competencies:

Customer-first mindset with a passion for delivering exceptional service.
Strategic thinker with strong execution capabilities.
High emotional intelligence and people leadership skills.
Continuous improvement and innovation-oriented mindset.

Pay Range

The typical pay range for this role is:

$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/20/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply Now

Refine Your Search

senior manager software engineering jobs in columbus

Senior Manager-Frontline Support Engineering

Microsoft Dynamics 365 Developer Senior Manager

Senior Manager-Quality Engineering and Automation

Senior Infrastructure Engineering Manager

Senior Manager of Software Engineering

Senior Enterprise Architecture Manager

Senior Confluent Kafka Lead / Python Developer

Sr Project Manager- Data Center

NGA AI Engineer Senior Manager

Senior Technical Manager

Senior Manager, Oracle Cloud Technical Lead

Senior Associate, Technical Delivery Project Manager

Senior Manager, Solution Architect

Sr Service Delivery Manager, Software

Sr. Technical Manager

Strategic Partnerships Senior Product Manager

Insurance Technology Strategy Senior Manager

Agentic Commerce Senior Manager | Comms, Media, & Technology

Sr. Technical Program Manager, Data Center Design Engineering

CIAM Senior Manager

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