Top 9 Senior systems support analyst (it systems technical specialist) Jobs in Columbus

Sr. Analyst, Training Enablement
Vertiv —Westerville, OH
- Oracle
- Computer Science
- Marketing
10d
Senior Security Engineer
Medical Mutual of Ohio —Dublin, OH
- Hybrid work
- 7 years
- Office
- Bachelor's degree
- Health savings account
- Disability insurance
Sr. Specialist, Pricing Automation & AI Enablement
Vertiv —Westerville, OH
- Full-time
- Computer Science
- Customer service
- System design
6d
Senior Product Specialist
Deloitte —Columbus, OH
- $97,600 - $179,900 a year
- Full-time
- Microsoft Excel
- 3 years
- Finance
10d
Sr. Manager Global Master Data Management
Vertiv —Westerville, OH
- Full-time
- Office
- SQL
- US work authorization
Tax Senior, Legal Business Services - Technology
Deloitte —Columbus, OH
- $100,350 - $205,000 a year
- Full-time
- Hybrid work
- CPA
- Up to 50% travel
- 3 years
Salesforce Data Cloud & AI Architect Senior Manager
Accenture —Columbus, OH
- $122,700 - $302,400 a year
- Full-time
- Management
- Computer Science
- Mentoring
- Paid holidays
- Disability insurance
Project Manager
absiusa —Columbus, OH
- $1 an hour
- 7 years
- Analysis skills
- Bachelor's degree
Quick Apply
5d
HVAC Project Coordinator Facilities NRI - SS
Nationwide —Columbus, OH
- 8 hour shift
- Clean driving record
- Management
- Residential
- Paid holidays
- Disability insurance
Quick Apply

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Sr. Analyst, Training Enablement
Vertiv —Westerville, OH
Knowledge management systems, documentation tools, Oracle EBS (general understanding across all modules), ServiceNow, SharePoint, SOP creation tools, training…
10d
Senior Security Engineer
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senior systems support analyst (it systems technical specialist) jobs near columbus

Sr. Analyst, Training Enablement

Vertiv -
Westerville, OH

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Job Details

10 days ago

Qualifications

Knowledge management
Economics
Content creation for technical audiences
Oracle
Bachelor's degree in information technology
Computer Science
Marketing
Standard Operating Procedures (SOPs) implementation
Bachelor's degree in finance
Employee orientation
English
Bachelor's degree in economics
Training material drafting
Mid-level
User training (technical support)
Bachelor's degree in business administration
Needs assessment for curriculum design
Finance
Bachelor's degree in marketing
Help files
Bachelor's degree in engineering
Content governance
Instructor-led training (training delivery method)
Training outcomes evaluation for professional development
SharePoint
Customer service knowledge base
ServiceNow
Instructional materials development
Business Administration
Data-driven content

Full Job Description

POSITION SUMMARY

The Sr. Analyst, Training Enablement ensure the accuracy, consistency, and accessibility of knowledge assets across the Triage function, supporting training, process adoption, and ticket deflection initiatives. Maintain process documentation, user guides, and training materials, and coordinate onboarding and refresh training sessions. This position reports to Manager, Process Enablement.

RESPONSIBILITIES

Supports knowledge management and training across all Oracle EBS modules covered by the Triage team, including Manufacturing, Supply Chain, Finance, and Services domains.
Ensures alignment with global standards and consistency across all modules.
Owns the structuring and updating of knowledge content, translating new functional and technical solutions into logical and coherent documentation.
Maintains and governs SOPs, user guides, and FAQs.
Coordinates knowledge base updates with ERP Second Level Support teams.
Interfaces with Business Process Enablement Lead and Process Enablement Specialists on the business side to collect inputs on knowledge needs and content gaps.
Coordinates with ERP Second Level Support on the IT side to ensure knowledge base updates are accurate and timely.
Keeps informed on newly identified solutions, recurring first, second, and third level ticket patterns, and tool enhancements requiring training updates.
Identifies knowledge gaps and develops targeted training content to reduce recurring user errors.
Delivers structured user training and refresh sessions, including structured onboarding of new users (process & system orientation).
Supports ticket deflection through proactive knowledge enablement and user education.
Knowledge management systems, documentation tools, Oracle EBS (general understanding across all modules), ServiceNow, SharePoint, SOP creation tools, training delivery platforms.

QUALIFICATIONS

Bachelor’s degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
2–4 years in knowledge management, process documentation, or training support.
Experience in Oracle EBS or business process support environments.
Strong written and verbal communication skills in English; other languages are a plus.
Clear communication and instructional capability.
Ability to translate complex functional and technical solutions into logical, coherent, and user-friendly documentation and training materials.
Analytical thinking and attention to detail.
Ability to identify knowledge gaps, assess content accuracy, and track training effectiveness metrics.
Proficiency with knowledge management systems and documentation tools.
Experience with process documentation and SOP creation.
Understanding of Oracle EBS modules and functional processes across multiple business domains.

PHYSICAL & ENVIRONMENTAL DEMANDS

No special physical requirements.

TRAVEL REQUIREMENTS

10% travel required.

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS

Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] .

Apply Now

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senior systems support analyst (it systems technical specialist) jobs in columbus

Sr. Analyst, Training Enablement

Senior Security Engineer

Sr. Specialist, Pricing Automation & AI Enablement

Senior Product Specialist

Sr. Manager Global Master Data Management

Tax Senior, Legal Business Services - Technology

Salesforce Data Cloud & AI Architect Senior Manager

Project Manager

HVAC Project Coordinator Facilities NRI - SS

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