Top 173 Senior technical support analyst Jobs in Columbus

TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
- Microsoft Outlook
- 5 years
- Mid-level
Quick Apply
Demand & Deployment Analyst
TekWissen LLC —Reynoldsburg, OH
- $36.15 an hour
- Temporary
- Hybrid work
- Merchandising
- Mid-level
- Office
Quick Apply
2d
Senior Procurement Analyst - Contract to Hire- Columbus, OH
Stafford Technology —Columbus, OH
- $40.00 - $42.50 an hour
- Full-time
- Oracle
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Demand Planning & Deployment Analyst
Rose International —Reynoldsburg, OH
- $32 - $36 an hour
- Temporary
- Hybrid work
- Merchandising
- Mid-level
- Office
Quick Apply
3d
Business Analyst III
Nesco Resource, LLC —New Albany, OH
- $54.19 - $61.97 an hour
- Contract
- Hybrid work
- Office
- SharePoint
- Senior level
- Health insurance
- Dental insurance
Quick Apply
3d
Senior HRIS Analyst
Vaco by Highspring —Columbus, OH
- $115,000 - $125,000 a year
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Regional Behavior Specialist
ChanceLight Behavioral Health, Therapy, & Education —Columbus, OH
- From $50,000 a year
- Full-time
- Background check
- School experience
- Classroom
- Health savings account
- Paid holidays
Quick Apply
8d
Cloud Security Team Lead
Leidos —Whitehall, OH
- $107,900 - $195,050 a year
- 8 hour shift
- Military
- 8 years
- AWS
2d
Manager of HRIS and People Analytics
ODW Logistics Inc —Columbus, OH
- 5 years
- Databases
- Analysis skills
Quick Apply
NextGen System Analyst
Integrated Services for Behavioral Health —Columbus, OH
- $54,000.00 - $77,720.36 a year
- Full-time
- Hybrid work
- Computer science
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
EHR System Analyst
Integrated Services for Behavioral Health —Delaware, OH
- $28.91 - $37.37 an hour
- Full-time
- Hybrid work
- Computer science
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Operations Systems Analyst
Crane Worldwide Logistics LLC —Lockbourne, OH
- Mid-level
- High school diploma or GED
- Analysis skills
- Wellness program
- Health insurance
Senior FHIR Mapping & Integration Analyst
McKesson —Columbus, OH
- $108,800 - $181,300 a year
- Hybrid work
- 7 years
- Azure
- Computer Science
- Wellness program
- Employee stock purchase plan
Supply Chain Strategy Sr. Analyst
Victoria's Secret —Reynoldsburg, OH
- $76,700 - $101,955 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
Senior Privacy Analyst - Columbus, OH
Victoria's Secret —Reynoldsburg, OH
- $86,800 - $117,600 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
IS Systems Analyst Senior - Epic Analytics
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Microsoft Access
- Writing skills
- SQL
IS Epic Senior Application Analyst - Epic Ambulatory
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Microsoft Access
- SQL
- Bachelor's degree
Sr Analyst - Finance Technology
Wendy's —Dublin, OH
- $81,000 - $138,000 a year
- Hybrid work
- Oracle
- Office
- 3 years
- Parental leave
- Employee assistance program
3d

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senior technical support analyst jobs near columbus

TP- Desktop Support Analyst

TP Mechanical -
Columbus, OH

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Job Details

Full-time

Qualifications

Desktop computer repair
Network troubleshooting
Microsoft Outlook
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
Hardware maintenance
OSHA 10
Windows
Printer (troubleshooting support)
High school diploma or GED
Driver's License
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Office equipment installation
Remote access software
Desktop applications
Mobile device management
Microsoft Teams
SharePoint
Technical customer support for office equipment
IP networking
Desktop administration
Hardware diagnostics
Peripheral hardware support
Ticketing system technical support

Full Job Description

Responsible for serving as the first point of contact for end-user technical support, providing timely resolution of hardware, software, and connectivity issues. The Help Desk Technician will have strong customer service skills and a solid foundation in troubleshooting common IT problems. This position is the frontline of IT support for our user base — responsible for resolving hardware, software, and connectivity issues while maintaining a high standard of service and professionalism. As well as responsible for deploying and maintaining workstations, managing user accounts within Microsoft 365, and troubleshooting day-to-day IT problems. The candidate must possess good technical aptitude, oral and written communication skills, takes pride in reliable service delivery, and the ability to interact professionally with people at all levels of the organization. Additionally, they must be detail-oriented with the ability to prioritize and manage multiple support requests simultaneously.

Responsibilities and Duties:

End-User Support:

Respond to and resolve help desk tickets in a timely manner via phone, email, and in person.

Set up, configure, and deploy workstations, laptops, printers, and peripherals for end users.

Assist with user account creation, password resets, and permissions within Microsoft 365.

Perform basic hardware and software troubleshooting and repairs.

Maintain and update the IT asset inventory.

Software and Application Support:

Assist end users with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.

Install, update, and troubleshoot desktop software and business applications.

Support basic mobile device setup and troubleshooting for company-issued devices.

Troubleshooting and Problem Solving:

Diagnose and resolve common hardware, software, and network connectivity issues.

Document troubleshooting steps and solutions in the ticketing system for future reference.

Provide hands-on IT support for the local office, including desk-side assistance.

Escalate complex issues to senior IT staff or systems engineers as needed.

Security:

Follow established security procedures and report potential threats or suspicious activity.

Assist with endpoint protection updates and ensure antivirus software is current on all devices.

Documentation and Inventory

Maintain help desk knowledge base articles and user guides.

Track and manage IT equipment inventory, including check-in and check-out of loaner devices.

All other duties as assigned.

Qualifications and Experience:

Experience/Qualifications Required:

Minimum 3–5 years of corporate helpdesk or desktop support experience in an enterprise environment
Working knowledge of Windows 10/11 operating systems and basic Active Directory tasks (password resets, account unlocks).
Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
Experience with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management) .
Ability to set up and troubleshoot desktops, laptops, printers, and mobile devices.
Familiarity with remote support tools and techniques.

Certifications preferred:
- CompTIA A+ (preferred).
- CompTIA Network+ or similar networking certification (a plus).
- ITIL Foundation certification (a plus).
- Microsoft 365 Certified: Fundamentals (a plus).
- Familiarity with MDM platforms for mobile device support.

Job Skills:

Strong customer service orientation and patience when working with non-technical users.
Good problem-solving skills and the ability to troubleshoot methodically.
Strong hardware troubleshooting skills across Windows-based endpoints.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Strong organizational skills with the ability to manage multiple tickets and priorities.

Education:

Minimum of High School Diploma or GED equivalent.

Physical Requirements:

Ability to lift up to 40 lbs.
Ability to walk job sites.

Special Requirements:

Valid Driver’s License
OSHA 10 certification

Apply Now

Refine Your Search

senior technical support analyst jobs in columbus

TP- Desktop Support Analyst

TP- Desktop Support Analyst

Demand & Deployment Analyst

Senior Procurement Analyst - Contract to Hire- Columbus, OH

Senior Demand Planning & Deployment Analyst

Business Analyst III

Senior HRIS Analyst

Regional Behavior Specialist

Cloud Security Team Lead

Manager of HRIS and People Analytics

NextGen System Analyst

EHR System Analyst

Help Desk Analyst - Columbus, OH

Operations Systems Analyst

Senior FHIR Mapping & Integration Analyst

Supply Chain Strategy Sr. Analyst

Senior Privacy Analyst - Columbus, OH

IS Systems Analyst Senior - Epic Analytics

IS Epic Senior Application Analyst - Epic Ambulatory

Sr Analyst - Finance Technology

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