Top 47 Service desk manager Jobs in Columbus

Manager of Technology
Yardmaster, Inc. —Blacklick, OH
- $75,000 - $85,000 a year
- Full-time
- Computer Science
- 5 years
- ERP systems
- Dental insurance
- 401(k)
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Multinational Network Manager
The Hartford —Columbus, OH
- $67,600 - $129,600 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
14d
Information Technology Manager 1
State of Ohio - Taxation —Columbus, OH
- $47.50 an hour
- Full-time
- Microsoft Access
- Computer Science
- Word processing
- Paid holidays
- Health insurance
IT Manager
MA Design —Columbus, OH
- Google Workspace
- Azure
- Computer Science
- Profit sharing
- Health savings account
Service Desk Analyst
Star Seven Six —Columbus, OH
- On call
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Branch and Small Business Capabilities Experience Manager
U.S. Bank National Association —Columbus, OH
- $139,230 - $163,800 a year
- Full-time
- Office
- Master's degree
- Analysis skills
- Paid holidays
- Disability insurance
6d
Account Manager
Penhall Company —Columbus, OH
- $65,000 a year
- Full-time
- Background check
- Clean driving record
- Construction site
- AD&D insurance
- Disability insurance
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Columbus, OH
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Paid holidays
7d
Customer Service Supervisor
PetSuites —Grove City, OH
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Sr. IT Lifecycle & Support Specialist
Highlights for Children —Columbus, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Windows
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Product Manager, FirstSearch
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Health insurance
Help Desk Technician
Equitas Health, Inc. —Columbus, OH
- $49,000 - $58,800 a year
- Weekends as needed
- Hybrid work
- Research
- Office
- Windows
- Paid holidays
- Dental insurance
Quick Apply
Virtual Technology Executive
ABACUS —Columbus, OH
- Hybrid work
- Writing skills
- Office
- Windows
Quick Apply
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Senior Implementation Project Manager
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Spanish
- Customer service
- Office
- Paid parental leave
- Health insurance
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Overtime
- Mid-level
- Office
- Analysis skills
- Wellness program
- Health savings account
13d
Product Manager for Electronic Collection Management
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Health insurance
Senior Product Manager- Academic Library Management Services
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
Manager, Endpoint Platform Engineering (NJUS)
NetJets —Columbus, OH
- Customer service
- Office
- Bachelor's degree
- Health savings account
- Disability insurance

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Manager of Technology

Yardmaster, Inc. -
Blacklick, OH

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Benefits

Dental insurance
401(k)
Tuition reimbursement
Employee assistance program
Retirement plan

Qualifications

Vendor relationship building
Teamwork
ERP systems
Computer hardware
SharePoint
Information Technology

Full Job Description

About Yardmaster

Yardmaster is a leading Midwest landscaping platform headquartered in Columbus, OH. With branch offices across Ohio, Pennsylvania, and Michigan, and an accounting office in Painesville, OH, we are growing aggressively through organic expansion and strategic acquisitions. We plan to complete four to six acquisitions annually over the next several years.

Position Summary

As the Manager of Technology, you will be the internal owner of Yardmaster’s technology environment. This hands-on role blends systems and application administration, end-user support, security oversight, and vendor management. Your primary focus will be coordinating our IT Managed Services Provider (MSP) and integrating newly acquired companies into a single, standardized Yardmaster technology stack. You will partner closely with Finance, HR, Operations, and branch leadership to translate business needs into practical, well-supported technology solutions.

What You'll Do (Essential Duties)Systems & Application Administration (30%)

Field Service Management: Serve as the internal administrator and business owner for our FSM platform, supporting the company-wide rollout of Aspire, workflow configuration, and reporting.
Finance Systems: Administer and support integrations with our Acumatica ERP system, partnering with Finance on workflows and data accuracy.
Integrations: Build, monitor, and maintain data integrations between core systems (FSM, ERP, CRM, payroll) using iPaaS tools like MindCloud to minimize manual entry.
Productivity & Collaboration: Administer Microsoft 365 (Exchange, Teams, SharePoint/OneDrive) and lead the consolidation of legacy tools onto company standards.
Web & Hosted Solutions: Oversee public websites and hosting providers (AWS, Unstack, WordPress/Pantheon, Cloudflare) to ensure uptime and performance.

MSP & Vendor Management (25%)

Serve as the primary internal contact and escalation manager for our IT MSP, holding them accountable to SLAs for uptime and resolution.
Manage the ticketing/help-desk relationship to ensure employee requests are triaged and resolved efficiently.
Coordinate device lifecycle management with the MSP, from standardized laptop builds to secure decommissioning.
Manage relationships with telecom, software, and hardware vendors (including Verizon for mobile).
Partner with the MSP on multi-year IT roadmaps, budget planning, and regular business reviews.

Security & Compliance (20%)

Own day-to-day information security oversight (endpoint protection, patching, firewall config, IAM) and set the standards for the MSP's daily work.
Maintain web and DNS security hygiene across all domains (TLS/HTTPS enforcement, cert management, remediation of misconfigured records).
Coordinate semiannual phishing and security-awareness training for all employees.
Support and test backup, disaster-recovery, and incident-response planning.

Acquisition Integration (15%)

Partner with deal and integration teams to assess the technology environment of acquired companies.
Coordinate the migration of email, domains, DNS, file sharing, and CRM/FSM tools to Yardmaster standards.
Document acquired environments and maintain platform-wide inventories of licenses and credentials.

Internal Support & Administration (10%)

Provide responsive first-tier support to employees across all locations, escalating to the MSP as needed.
Support HR-driven onboarding/offboarding automation and new hire equipment provisioning.
Maintain IT asset records, license tracking, and participate in budgeting.

What We Are Looking For (Qualifications)Experience & Education:

Minimum of 5 years of progressive experience in IT systems/applications administration, technology management, or a closely related role.
Experience working in a multi-site, high-growth, or acquisitive environment is highly preferred.
Experience coordinating or managing an external MSP or IT services partner is strongly preferred.
A degree or formal studies in Information Technology, Computer Science, or a related field is preferred. (Equivalent, demonstrated professional experience in vendor integration and tech solutions is an acceptable substitute).

Knowledge, Skills & Abilities:

FSM Platforms: Working knowledge of Field Service Management systems; familiarity with Aspire is strongly preferred.
ERP Systems: Familiarity with cloud-based ERP/finance systems; experience with Acumatica is a plus.
iPaaS Tools: Experience using integration platforms like MindCloud (or similar) to connect business applications.
Web Security: Solid understanding of DNS, TLS/SSL, hosting platforms, and common web infrastructure (AWS, Cloudflare, WordPress).
Microsoft 365: Proficiency administering M365 and core cloud collaboration tools.
Vendor Management: Strong skills holding external service providers accountable to strict service level agreements.
Travel: Ability to travel periodically to branch and accounting offices across OH, PA, and MI.

Core Competencies

Acts with Integrity: Demonstrates sound work ethics, builds trust, and exercises extreme care when handling sensitive data and credentials.
Adaptability: Thrives and manages competing demands effectively in a fast-growing, rapidly changing environment.
Communication: Ability to seamlessly translate complex technical topics for non-technical business leaders and branch employees.

Pay: $75,000.00 - $85,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Retirement plan
Tuition reimbursement

Work Location: In person

Quick Apply

Refine Your Search

service desk manager jobs in columbus

Manager of Technology

Multinational Network Manager

Information Technology Manager 1

IT Manager

Service Desk Analyst

Branch and Small Business Capabilities Experience Manager

Account Manager

Help Desk Analyst - Columbus, OH

Technical Support Specialist Tier I

Customer Service Supervisor

Sr. IT Lifecycle & Support Specialist

Product Manager, FirstSearch

Help Desk Technician

Virtual Technology Executive

IT Support Specialist II

Senior Implementation Project Manager

Technology Solution Center Analyst Lead

Product Manager for Electronic Collection Management

Senior Product Manager- Academic Library Management Services

Manager, Endpoint Platform Engineering (NJUS)

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