Top 62 Service desk support analyst Jobs in Columbus

Service Desk Analyst I (Columbus)
RedHelm —Columbus, OH
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
6d
TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
Help Desk Analyst
viva —Columbus, OH
- $20.72 - $25.72 an hour
- 8 hour shift
- English
- Mid-level
- Organizational skills
1d
Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
9d
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Help Desk Analyst
Software Technology Inc —Columbus, OH
- 8 hour shift
- English
- Mid-level
- Organizational skills
Quick Apply
Behavior Technician (BT) / Registered Behavior Technician (RBT)
Bierman Autism Centers —Dublin, OH
- $18.00 - $20.50 an hour
- Full-time
- Background check
- No experience needed
- High school diploma or GED
- Paid training
- Wellness program
Quick Apply
Behavior Technician (BT) / Registered Behavior Technician (RBT)
Bierman Autism Centers —Westerville, OH
- $18.00 - $20.50 an hour
- Full-time
- Background check
- No experience needed
- High school diploma or GED
- Paid training
- Wellness program
Quick Apply
Help Desk/M365/Columbus, OH, LOCAL
Motion Recruitment —Westerville, OH
- Full-time
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
3d
Behavior Technician (BT) / Registered Behavior Technician (RBT)
Bierman Autism Centers —Columbus, OH
- $18.00 - $20.50 an hour
- Full-time
- Background check
- No experience needed
- High school diploma or GED
- Paid training
- Wellness program
Quick Apply
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 4 years
- Wellness program
- Health savings account
Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
- $17 - $21 an hour
- Mid-level
- Administrative experience
- Travel
Quick Apply
3d
Service Desk Analyst
Star Seven Six —Columbus, OH
- On call
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Help Desk Analyst - Onsite
S R INTERNATIONAL INC —Columbus, OH
- $24 an hour
- 8 hour shift
- English
- Mid-level
- Office
Quick Apply
22h
IS Customer Service Analyst II - RIS
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
- Microsoft Outlook
- 5 years
- Mid-level
Quick Apply
Help Desk Analyst III
DWYER INSTRUMENTS, LLC —Westerville, OH
- $26 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Office
- Health savings account
- Paid holidays
Quick Apply
Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
- Full-time
- Hybrid work
- Bilingual
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
IT Service Desk Manager
VoxTel Pro —Columbus, OH
- $52,750 - $56,000 a year
- Full-time
- Computer literacy
- DevOps
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Associate Data/ Metadata Analyst
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid parental leave
- Health insurance
2d

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Service Desk Analyst I (Columbus)

RedHelm
Columbus, OH

Quick Apply

Job Details

Full-time
6 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

IT user and group management
Windows
Compliance with security regulations
Technology security practices
High school diploma or GED
Managing clients in a customer support role
Cloud service support
Desktop (troubleshooting support)
Remote access software
MFA
macOS
VPN management
Identity and access management (IAM) solutions
Desktop administration

Full Job Description

RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients' success.

Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.

At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.

About the Role
We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across multiple channels. This role is responsible for incident resolution and service requests within a variety of client environments, and plays a critical part in maintaining service quality, customer satisfaction, and operational efficiency. The ideal candidate brings a customer-first mindset, strong attention to detail, and a genuine willingness to grow their technical skills over time.

This is a full-time, in-office position located in Columbus, OH, five days per week, supporting day-to-day operations at our satellite office. The Service Desk Analyst I will primarily support end users who call our IT Service Desk line for support, with ticket-based requests as a secondary channel.

Role & Responsibilities:

Serve as a primary point of contact for client technical issues via phone (primary support channel), email, chat, and ticketing system
Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software
Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments
Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions
Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems
Identify, document, and escalate issues that exceed defined scope following established procedures
Execute documented scripts, workflows, and standard operating procedures
Provide end users with guidance aligned to security best practices and internal documentation
Collaborate with peers and other technical teams to ensure timely resolution and smooth handoffs when escalation is required

Soft Skill Requirements

Strong customer service orientation with the ability to remain professional under pressure
Clear verbal and written communication skills, including the ability to explain technical concepts to non-technical users
Attention to detail in documentation and ticket notes
Ability to follow defined processes while managing multiple tasks in a fast-paced environment
Willingness to learn, accept feedback, and develop technical skills over time

Technical Skill Requirements

Experience providing end-user technical support in a professional environment
Basic troubleshooting of Windows and macOS operating systems
Familiarity with user account management in Active Directory and cloud identity platforms
Basic understanding of TCP/IP networking and wired/wireless connectivity
Ability to support common business applications, VPN clients, and virtual desktop environments
Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security

Preferred Qualifications

Industry-recognized entry-level IT certifications (e.g., CompTIA A+)
Experience working in a ticket-based support or service desk environment
Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered

Additional Information

This is a full-time in-office role located in Columbus, OH with eligibility to work remote on occasion
Participation in an on-call or after-hours support rotation may be required
Valid driver's license and reliable transportation may be required
Local travel to client locations may be required based on business needs
Must be able to successfully pass state and federal background checks
High school diploma or equivalent required

Information Security Commitment

This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.

Please Note, RedHelm is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa.

Equal Opportunity Employer

RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.

Why Join Us

This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.

We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person's life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.

We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.

Quick Apply

Refine Your Search

service desk support analyst jobs in columbus

Service Desk Analyst I (Columbus)

TP- Desktop Support Analyst

Help Desk Analyst

Client Support Desk Analyst

Help Desk Analyst - Columbus, OH

Help Desk Analyst

Behavior Technician (BT) / Registered Behavior Technician (RBT)

Behavior Technician (BT) / Registered Behavior Technician (RBT)

Help Desk/M365/Columbus, OH, LOCAL

Behavior Technician (BT) / Registered Behavior Technician (RBT)

Technology Solution Center Analyst Lead

Help Desk Analyst

Service Desk Analyst

Help Desk Analyst - Onsite

IS Customer Service Analyst II - RIS

TP- Desktop Support Analyst

Help Desk Analyst III

Workplace Solutions - Quality Assurance Specialist (Service Desk)

IT Service Desk Manager

Associate Data/ Metadata Analyst

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