Top 198 Service desk support manager Jobs in Columbus

Customer Service Representative/Route Service Representative
Gateway Services Inc —Columbus, OH
- $19 - $23 an hour
- Overtime
- Clean driving record
- Heavy lifting
- High school diploma or GED
- AD&D insurance
- Paid holidays
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HR Administrative Assistant
HEART OF OHIO FAMILY HEALTH CENTERS —Columbus, OH
- $22 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
- Full-time
- Hybrid work
- Bilingual
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
4d
Office Coordinator
Quanta Services —Columbus, OH
- Sanitation
- Mid-level
- Office
- Paid parental leave
- Health savings account
Adult Education Instructor
Godman Guild Association —Columbus, OH
- $44,000 - $47,000 a year
- Weekends as needed
- Classroom
- Google Workspace
- High school
Quick Apply
7d
Career Advancement Instructor
Godman Guild Association —Columbus, OH
- From $55,000 a year
- Weekends as needed
- Classroom
- Computer literacy
- English
Quick Apply
7d
Program Manager - Youth and Young Adult Workforce Development
Godman Guild Association —Columbus, OH
- $50,000 - $55,000 a year
- Weekends as needed
- Classroom
- Spanish
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
8d
Field Geologist / Geotechnical Drilling
Resource International Inc. —Columbus, OH
- $23 - $30 an hour
- Extended hours
- Clean driving record
- Construction site
- Engineering
- Travel reimbursement
- Health savings account
Quick Apply
Behavior Specialist
Empower Behavioral Health & Intervention —Columbus, OH
- From $20 an hour
- Full-time
- Background check
- Classroom
- Applied behavior analysis
- Health savings account
- Health insurance
Quick Apply
Associate Sales Clinic Manager
Options Medical Weight Loss —Dublin, OH
- $45,000 - $58,000 a year
- Full-time
- OSHA
- Marketing
- Inventory management
- Disability insurance
- Dental insurance
Quick Apply
Traveling Superintendent - Retail Construction
Vericon Construction Company, LLC —Ohio
- $90,000 - $120,000 a year
- Weekends as needed
- Microsoft Word
- OSHA
- Construction site
- Health insurance
- Dental insurance
Quick Apply
4d
Retail Merchandising Field Specialist
Channel Partners —Dublin, OH
- $17 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- 401(k)
Leasing Associate
AION Management LLC —Columbus, OH
- Weekends as needed
- Microsoft Excel
- English
- Office
Quick Apply
11d
Leasing Specialist
The NRP Group —Columbus, OH
- Weekends as needed
- Mid-level
- Reliable transportation
- Paid parental leave
- Paid holidays
Quick Apply
Assistant General Manager
Courtyard - Columbus Airport —Columbus, OH
- $45,000 - $55,000 a year
- Weekends as needed
- 18 years or older
- Sales
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Director, Research Library Partnerships Programs
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Health insurance
ADMINISTRATIVE ASSISTANT - PUBLIC WORKS
EMH&T —Columbus, OH
- Full-time
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health insurance
Quick Apply
9d
3rd Shift Desk Attendant
Collective House Realty —Columbus, OH
- $20 - $22 an hour
- Part-time
- Google Workspace
- Office
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Operations and Support Assistant - P&M
Ohio Education Association —Columbus, OH
- $40,000 - $45,000 a year
- Full-time
- Office
- Residential
- High school diploma or GED
- Free parking
- Dental insurance
Quick Apply
3d
Office Coordinator
Quanta Infrastructure Solutions Group, LLC —Columbus, OH
- Full-time
- Sanitation
- Office
- 3 years
- Paid parental leave
- Health savings account

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service desk support manager jobs near columbus

Customer Service Representative/Route Service Representative

Gateway Services Inc -
Columbus, OH

Quick Apply

Job Details

Full-time
$19 - $23 an hour

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

High school diploma or GED

Full Job Description

Customer Service Representative/Route Service Representative – Trusted Journey

Columbus, OH
Monday - Friday – 6am - 4pm; on-call rotation
Full-Time (40 hours + overtime as needed)
Pay Range: $19.00–$23.00/hr (based on skills and experience)

Before You Apply — What This Role Requires

This is not a desk job and not a traditional driving role.

As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.

This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.

If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.

About Gateway Services

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!)

Job Overview

The CSR role sits at the very start of the pet aftercare process.

You are the link between Gateway and our veterinary partners, responsible for:

Building and maintaining trusted clinic relationships
Ensuring pets are handled and transported with dignity
Executing pickups and deliveries accurately and on time
Protecting trust through professionalism and attention to detail

This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.

The CSR role reports to the Care Center Manager.

The CSR supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.

Key Responsibilities

Review daily routes, load required equipment, and ensure all items are correct before departure
Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
Use company technology to scan pets at pickup and delivery; double‑check names, IDs, and instructions
Accurately document requests and complete all follow‑through
Interact with pet parents occasionally, with compassion and professionalism
Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
Maintain full responsibility for each pet until properly received and documented
Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
Deliver consistent, compassionate, high‑quality service while gathering feedback to improve the clinic experience
Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
Maintain cleanliness and professionalism of vehicle, equipment, and uniform
Support basic account‑related administrative tasks
Provide clinics with information on available services and commemorative options; distribute approved materials
Identify service opportunities and refer potential leads to Business Development

Role Focus
You are not a salesperson—you are a trusted partner delivering care, accuracy, and dignity at every step.

What We’re Looking For

This role is best suited for someone who:

Is personable, calm, and compassionate
Takes pride in professionalism and personal accountability
Is physically capable of frequent lifting and active workdays
Is highly reliable, organized, and detail-oriented
Builds trust naturally and communicates clearly
Understands that accuracy and consistency are essential
Loves pets and respects the emotional weight of this work

Pet lovers and pet parents often thrive in this role.

Education, Training & Qualifications

High school diploma or GED required
Prior customer service, account management, or route-based experience preferred
Valid driver’s license with a clean driving record
Comfortable using mobile technology and CRM systems
Ability to work early mornings, weekends, or holidays as needed

Working Conditions

Frequent heavy lifting up to 100 lbs and physical activity
Driving in all weather and road conditions
Exposure to emotionally sensitive situations
Independent work with high accountability
Fast-paced, non-desk-based work environment

What You’ll Get

At Gateway, we support our people with meaningful benefits and growth opportunities:

Competitive hourly pay + overtime eligibility
Medical, Dental, and Vision insurance
Company-paid Life, AD&D, and LTD insurance
401(k) with employer match
Tuition assistance (up to $2,000)
Paid holidays and PTO
Career development and internal advancement opportunities
The chance to do work that truly matters

Join Us

If you’re looking for more than just a job — if you want a role where your compassion, charisma, and community spirit shine through — we’d love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at [email protected].

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

#INDCSR

M-F; 6am- 4pm
40 hours full time; overtime as business needs

Quick Apply

Refine Your Search

service desk support manager jobs in columbus

Customer Service Representative/Route Service Representative

HR Administrative Assistant

Workplace Solutions - Quality Assurance Specialist (Service Desk)

Office Coordinator

Adult Education Instructor

Career Advancement Instructor

Program Manager - Youth and Young Adult Workforce Development

Field Geologist / Geotechnical Drilling

Behavior Specialist

Associate Sales Clinic Manager

Traveling Superintendent - Retail Construction

Retail Merchandising Field Specialist

Leasing Associate

Leasing Specialist

Assistant General Manager

Director, Research Library Partnerships Programs

ADMINISTRATIVE ASSISTANT - PUBLIC WORKS

3rd Shift Desk Attendant

Operations and Support Assistant - P&M

Office Coordinator

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