Top 33 Sr digital specialist digital insights Jobs in Columbus

Senior Client Relationship Representative
First Merchants Bank —Columbus, OH
- Office
- High school diploma or GED
- Business development
- Paid parental leave
- Paid holidays
Quick Apply
Visual Design Manager
Accenture —Columbus, OH
- $87,400 - $266,300 a year
- Full-time
- 7 years
- Bachelor's degree
- Product management
- Paid holidays
- Disability insurance
Senior Analyst, IT Internal Audit
Chipotle —Columbus, OH
- $87,000 - $120,000 a year
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Health insurance
- Dental insurance
9d
Email Marketing Specialist
The Ohio State University —Columbus, OH
- $24.30 - $30.98 an hour
- Weekends as needed
- Hybrid work
- Background check
- Marketing
- Pass drug screening
13d
Senior Specialist, Digital Channel Strategy (paid and organic media)
Deloitte —Columbus, OH
- Office
- Bachelor's degree
- Senior level
Senior Treasury Technology Specialist
Vertiv —Westerville, OH
- Computer Science
- Mid-level
- Office
Senior Specialist, Creator Marketing (HCo)
Abercrombie & Fitch Co. —New Albany, OH
- Full-time
- Marketing
- Office
- 3 years
- Store discount
- Paid parental leave
5d
Account Supervisor
サイネオス・ヘルス —Westerville, OH
- $85,000 - $110,000 a year
- 6 years
- Marketing
- Bachelor's degree
- Health insurance
- Dental insurance
Paid Media Manager
Whiteboard Marketing —Dublin, OH
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
14d
Digital Marketing Strategist
Social Firm —Columbus, OH
- Full-time
- Google Workspace
- 5 years
- Office
- Paid holidays
- Health insurance
Quick Apply
Digital Product Design Manager
Accenture —Columbus, OH
- $87,400 - $293,800 a year
- Full-time
- Research
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Marketing Specialist
Trulieve —Columbus, OH
- Weekends as needed
- Marketing
- Mid-level
- Office
- Paid time off
Quick Apply
6d
Sr. Project Developer
Trane Technologies —Columbus, OH
- $89,585 - $143,700 a year
- Full-time
- Engineering
- Pass drug screening
- Finance
- Paid holidays
- Health insurance
Account Supervisor
Syneos Health Commercial Solutions —Westerville, OH
- 6 years
- Marketing
- Bachelor's degree
- Health insurance
- Dental insurance
Recruiting Specialist - Network of Businesses
Accenture —Columbus, OH
- $59,100 - $154,800 a year
- Full-time
- Mid-level
- 3 years
- Presentation skills
- Paid holidays
- Disability insurance
5d
Trade Compliance Auditor
Express —Columbus, OH
- Email
- Mid-level
- Office
- 3 years
Transportation & Logistics (Industrials) - Management Consulting Manager
Accenture —Columbus, OH
- $87,400 - $293,800 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Agentic Identity Security Consultant
Accenture —Columbus, OH
- $59,100 - $205,800 a year
- Full-time
- Hybrid work
- Azure
- System design
- Mid-level
- Paid holidays
- Disability insurance
Finance Transformation Practitioner Principal Director
Accenture —Columbus, OH
- $150,900 - $434,000 a year
- Full-time
- Oracle
- CPA
- 5 years
- Paid holidays
- Disability insurance
Insurance Technology Strategy Senior Manager
Deloitte —Columbus, OH
- $175,000 - $322,900 a year
- Full-time
- Computer Science
- Up to 50% travel
- Analysis skills

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Senior Client Relationship Representative

First Merchants Bank -
Columbus, OH

Quick Apply

Job Details

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance

Qualifications

MLO License
Financial sales
High school diploma or GED
Decision making
Financial product expertise

Full Job Description

First Merchants is seeking a Senior Customer Relationship Representative to join our team! This position is responsible for delivering a high quality and meaningful customer service experience by accurately completing bank transactions, opening accounts, and processing loan applications, as well as identifying products and services to meet the current and future financial needs of bank clients. They are responsible for meeting or exceeding established individual and team sales goals, as well as ensuring service metrics achieve the strategic and tactical goals of the organization.

As part of this role you will:

Customer Experience and Relationship Management
- Deliver a consistently exceptional client experience by managing complex service and relationship needs in a fast-paced, relationship-focused banking center environment.
- Serve as a trusted advisor by conducting in-depth conversations to understand clients’ financial situations and recommend integrated solutions across multiple product lines.
- Act as a point of escalation for advanced client inquiries and service issues, ensuring timely, accurate resolution and appropriate follow-through.
- Proactively strengthen client relationships by leveraging service insights and feedback to build loyalty, retention, and advocacy.
- Maintain accurate and complete client records to support effective relationship building and nurturing.
Operational Excellence
- Perform and oversee complex monetary and non-monetary transactions, ensuring
  accuracy, efficiency, and adherence to internal controls.
- Complete operational responsibilities including balancing cash, teller systems (TCR),
  vault, ATM, and branch transactions as needed.
- Process and review higher-risk or more complex client requests in accordance with policy, including stop payments, exceptions, and account maintenance activities.
- Support overall banking center operational integrity by identifying trends, exceptions, or risks and escalating as appropriate.
- Ensure daily security procedures and operational standards are followed consistently.
Sales and Business Development Leadership
- Lead by example in achieving individual sales goals while actively supporting banking center scorecard performance.
- Conduct advanced guided conversations to identify opportunities to deepen client
  relationships through deposits, lending, digital tools, and referrals.
- Open new consumer and business accounts and process loan applications with a high degree of accuracy and knowledge.
- Drive effective onboarding by ensuring clients are enrolled in appropriate digital banking services and completing required follow-up activities.
- Actively engage in teleconsulting activities, including outbound call blocks and call nights to support individual and team performance.
- Utilize CRM and sales tools to document activity, manage pipelines, and support incentive plan requirements.
- Partner with internal product specialists and refer clients to merchant services, treasury management, mortgage, and investment partners as appropriate.
Team Collaboration and Leadership
- Serve as a senior resource within the banking center, providing guidance and informal coaching to Client Relationship Representatives and Service Associates.
- Support execution of the sales management process through participation in huddles, meetings, coaching conversations, and skill development activities.
- Assist the Banking Center Manager with operational reviews, audits, branch balancing, and workflow optimization.
- Support associate problem resolution and procedural inquiries, reinforcing consistent service and sales standards.
- Senior Client Relationship Representatives will serve as Banking Center Mentors and
  support onboarding and development of new hires.
Risk Management and Compliance
- Ensure adherence to all regulatory, compliance, and information security requirements, including BSA, OFAC, CIP, EDD, and related reporting standards.
- Exercise sound judgment in identifying, escalating, and documenting risk-related
  concerns.
- Complete required training and maintain strong working knowledge of regulatory,
  operational, and product updates.

To be successful in this position, we require the following:

High school diploma or equivalent (GED).
A minimum of one (1) year of banking, sales, or related experience and a minimum of six (6) months of experience selling products or services.
This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
Ability to obtain Notary Public designation.
Ability to multi-task in a fast-paced environment.
In-depth knowledge of products/services offered by the bank (all lines of business).

The following would be a plus:

Prior banking experience.
Ability to sell and cross-sell bank products and services.

First Merchants offers the following:

Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance
401k
Health Savings and Flexible Spending Accounts
Vacation/Sick Time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

sr digital specialist digital insights jobs in columbus

Senior Client Relationship Representative

Visual Design Manager

Senior Analyst, IT Internal Audit

Email Marketing Specialist

Senior Specialist, Digital Channel Strategy (paid and organic media)

Senior Treasury Technology Specialist

Senior Specialist, Creator Marketing (HCo)

Account Supervisor

Paid Media Manager

Digital Marketing Strategist

Digital Product Design Manager

Marketing Specialist

Sr. Project Developer

Account Supervisor

Recruiting Specialist - Network of Businesses

Trade Compliance Auditor

Transportation & Logistics (Industrials) - Management Consulting Manager

Agentic Identity Security Consultant

Finance Transformation Practitioner Principal Director

Insurance Technology Strategy Senior Manager

I want to receive the latest job alert for sr digital specialist digital insights in columbus

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