JOB DESCRIPTION
The Transformation Office is building a rapid prototyping capability that moves engagements from recommendation to working solution. If you're a builder who can embed within client engagements, translate business challenges into solutions, and quickly develop working prototypes that demonstrate what's possible—not in months, but in days—join our team.
As a Senior Process Improvement Associate within the Transformation Office, you will be a hands-on AI-native, technically credible, and business-fluent. You will build prototypes that validate feasibility, align stakeholders, and hand our partners in Product and Technology a working proof point in place of a specification. You'll also teach: helping teams understand how to build and migrate toward AI-first solutions using firm-prescribed frameworks and platforms.
You are not a tool enthusiast looking for a place to use the latest model. You are a problem-solver who happens to be exceptional with the tools — and disciplined enough to know when not to reach for them. Build working prototypes — apps, point solutions, agentic workflows — that demonstrate value through real execution, not slides. You'll bootstrap from a blank page using tools like Claude Code, Copilot, and firm-approved platforms, and you'll move with velocity.
Job Responsibilities
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Prototype hands-on alongside engagement teams — rapid discovery, iterative build, collaborative validation, and structured handoff to Product and Tech for production.
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Frame the problem, map the constraints, and build the thing that proves the path forward.
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Show practitioners and clients how to build and migrate to AI-first solutions, grounded in firm-prescribed facilities, controls, and guardrails.
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Capture institutional knowledge, business rules, and decision logic into durable assets that persist beyond the engagement.
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Connect engagement needs to the firm's AI product teams and platforms, helping clients land on the right approved tooling.
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Recognize that a prototype is only valuable if the organization can adopt it. You account for change management and human capital impact from the start.
Required Qualifications, Capabilities, and Skills
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Demonstrated hands-on ability to build — you have written code, shipped systems, or stood up working applications or point solutions.
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Practical experience using generative AI, copilots, agentic workflows, or related tooling (e.g., Claude Code, Copilot) to produce real, working outputs — not just experiments.
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Strong technical acumen: ability to work credibly with engineers, understand modern software delivery practices, and reason about architecture, data, and integration.
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Business fluency — the ability to understand a business problem, frame it, and translate it into a solution that stakeholders at multiple levels can engage with.
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Strong communication and storytelling skills, with the ability to make emerging concepts concrete and actionable for technical and non-technical audiences alike.
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A bias toward action, comfort with ambiguity, and the resourcefulness to bootstrap from incomplete information.
Preferred Qualifications, Capabilities, and Skills
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4+ years of experience across software engineering, product delivery, technical consulting, or digital transformation in complex environments.
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Background in software engineering, product engineering, developer enablement, or a comparable technical discipline that supports hands-on credibility with delivery teams.
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Working knowledge of prompt design, workflow orchestration, human-in-the-loop controls, evaluation approaches, and responsible AI guardrails.
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Experience operating in regulated or large-scale enterprise environments where technology change must align with risk, control, and operational readiness requirements.
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Exposure to change management or human capital considerations in technology-driven transformation.
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Experience teaching, coaching, or evangelizing technical practices through direct partnership and observable building — not only through presentation.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
