Help Power the Future of Connectivity with Omni Fiber
Preferred Locations: Port Clinton, OH | Columbus, OH | Allen, TX
At Omni Fiber, we're building the next generation of high-speed fiber internet networks that keep communities connected. As we continue our rapid growth, we're looking for a skilled and motivated NOC Engineer (2nd shift) to join our Network Operations team.
If you thrive in fast-paced service provider (ISP) environments, enjoy solving complex network issues, and want hands-on experience with advanced routing, switching, MPLS, and fiber broadband technologies - this is an opportunity to grow your career with a company investing heavily in cutting-edge fiber infrastructure.
This is a second shift Tier 2 engineering role focused on troubleshooting and maintaining Omni Fiber's broadband FTTH and commercial Ethernet/MPLS services. This is not a transport/optical-focused position.
What You'll Do
Network MonitoringTroubleshooting
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Monitor, troubleshoot, repair, and document network incidents and escalations from Tier 1 support
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Diagnose routing, switching, broadband, and commercial circuit issues across service provider environments
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Support residential FTTH subscribers and commercial Ethernet virtual circuits (ELINE/ELAN/MPLS)
ProvisioningNetwork Operations
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Provision and deprovision network elements and customer circuit services
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Perform maintenance activities and coordinate with vendors and internal teams during maintenance windows
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Assist with operational improvements and network reliability initiatives
Process ImprovementCollaboration
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Develop repeatable troubleshooting procedures for Tier 1/2 support teams
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Participate in change management, incident response, documentation, customer communications, and on call rotation
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Provide technical guidance while maintaining a strong customer-focused mindset
What We're Looking For
Required Experience
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Minimum 2 years of recent experience in a service provider Network Operations Center (NOC) in a Tier 2 or higher role
- Experience supporting Fiber PON, DSL, or Cable broadband networks
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Experience configuring and troubleshooting service provider routing and switching technologies
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Strong understanding of broadband technologies, MPLS virtual circuits, and residential fiber services
Technical Skills
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BGP, MPLS, IPv6, VPNs, NAT/CG-NAT, OSPF-TE, ISIS-SR
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Service provider switching technologies including QinQ and L2VPN/EVC
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Cisco IOS/IOS-XR or equivalent service provider platforms
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Fiber OLT/ONT/ONU PON technologies
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Metro Ethernet circuits, NIDs, optics, and broadband provisioning
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TCP/IP, DNS, DHCP, HTTP, and broadband troubleshooting
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WiFi and mesh networking troubleshooting
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Windows/Linux troubleshooting and CLI navigation
Professional Skills
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Strong communication and customer service skills
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Ability to explain technical concepts to non-technical users via written documentation
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Positive, collaborative, and solution-oriented mindset
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Self-motivated learner with a passion for network engineering and technology advancement
Preferred Qualifications
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Experience with Cisco, Juniper, and/or Ciena service provider environments
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Experience with Ciena MCP, Navigator, or MCMS
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Service provider certifications such as:
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CCNP-SP
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JNCIS-SP
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Ciena CE/CRS certifications
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Nokia NRS
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MEF certifications
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Scripting or programming experience
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Familiarity with CDN technologies and service provider security practices
Our Benefits
FinancialRetirement
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401(k) with employer matching contribution up to 4%
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HSA with $2,000 employer contribution
Time OffWork-Life Balance
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15 days paid time off
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8 paid company holidays
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3 floating holidays
HealthProtection
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Generous medical, dental, and vision coverage
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Life insurance and short-term disability
Additional Perks
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Monthly internet and cell phone allowances
Join Our Team
If you're passionate about networking technologies, enjoy solving complex technical challenges, and want to grow with a fast-expanding fiber internet provider, we'd love to hear from you.
Omni Fiber is an equal opportunity employer committed to creating an inclusive workplace for all employees.
