POSITION SUMMARY
Vertiv is seeking a highly experienced technical leader with expertise in mission-critical power infrastructure, integrated data center solutions, and large-scale system deployments to support the next generation of OneCore, SmartRun2, and AI-ready infrastructure solutions.
The Sr. Technical Solution Specialist serves as the primary technical authority for the Power Business Unit during deployment of OneCore and future integrated infrastructure platforms. This position bridges Engineering, Product Management, Deployment, Quality, Manufacturing, and Global Services to ensure successful implementation of complex power systems from product release through customer operation.
This role requires an individual capable of leading technical discussions across multiple engineering disciplines while driving startup success, customer satisfaction, product quality, and continuous improvement. The successful candidate will operate comfortably from executive customer meetings to detailed engineering design reviews, providing leadership during the most technically challenging deployments across the globe.
Why This Role Exists
- The rapid growth of AI, hyperscale computing, modular infrastructure, and integrated OneCore solutions requires a new level of technical leadership.
Ensure successful deployment of increasingly complex integrated power infrastructure while improving startup quality, reducing customer risk, and accelerating product adoption.
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RESPONSIBILITIES
- Lead technical support for OneCore, SmartRun2, AI-ready data center infrastructure, and integrated power systems, including UPS, switchgear, power distribution, busway, static transfer switches (STS), battery energy storage systems (BESS), DC power systems, and monitoring platforms.
- Serve as the primary technical liaison between Deployment, Engineering, Quality, Product Management, Manufacturing, and Global Service organizations to resolve complex system-level technical issues.
- Lead and coordinate multidisciplinary technical investigations involving electrical, controls, software, networking, communications, mechanical, and monitoring systems to ensure successful deployment of OneCore solutions.
- Work closely with R&D, Offering, and Product Engineering teams to integrate new technologies and product enhancements into OneCore, SmartRun2, AI infrastructure, DC power applications, and future integrated data center solutions.
- Provide technical leadership during Factory Acceptance Testing (FAT), Integrated System Testing (IST), Site Acceptance Testing (SAT), commissioning, startup, and hypercare activities throughout the deployment lifecycle.
- Develop, maintain, and continuously improve startup procedures, commissioning methodologies, technical documentation, troubleshooting guides, and deployment best practices for OneCore products and reference architectures.
- Lead technical resolution of complex field issues involving power systems, controls, PLCs, communications, monitoring platforms, firmware integration, utility interfaces, and system interoperability.
- Support critical customer deployments by providing onsite technical leadership, executive customer engagement, and coordination of cross-functional engineering resources to ensure successful project execution.
- Drive continuous improvement initiatives focused on reducing startup duration, improving first-pass startup success, reducing field escalations, and increasing deployment efficiency.
- Collaborate with Product Engineering to identify product improvements, improve serviceability, and incorporate lessons learned from field deployments into future product releases.
- Support Root Cause Analysis (RCA), Failure Analysis (FA), corrective actions, and quality improvement initiatives for critical customer and product issues.
- Lead technical reviews of electrical system architecture, control sequences, protection coordination, monitoring integration, and commissioning strategies to ensure operational readiness and system reliability.
- Provide technical leadership and mentorship to regional service engineers, deployment teams, and technical support personnel while promoting technical excellence across the organization.
- Travel domestically and internationally to support customer escalations, product deployments, engineering validation activities, factory support, commissioning, and executive customer meetings.
- Monitor emerging technologies and industry trends related to AI infrastructure, integrated power systems, energy storage, grid-interactive technologies, digital monitoring, and modular data center solutions, recommending improvements to Vertiv products and deployment methodologies.
Stay current with applicable electrical codes, industry standards, commissioning best practices, and new product releases to ensure technical excellence and operational readiness.
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QUALIFICATIONS
Minimum Qualifications: (education, experience level, knowledge, skills, certifications).
- Bachelor's degree in Electrical Engineering, Power Systems Engineering, Computer Engineering, Data Center Engineering, or a related technical discipline required. Master's degree is preferred.
- Minimum of 5 years of progressive experience supporting, designing, commissioning, or troubleshooting mission-critical power infrastructure within data center, utility, industrial, or mission-critical environments.
- Demonstrated expertise in large-scale electrical power systems including:
- UPS systems
- Medium and low-voltage switchgear
- Power Distribution Units (PDU)
- Static Transfer Switches (STS)
- Busway
- Battery Energy Storage Systems (BESS)
- DC Power Systems
- Generator integration
- Utility interconnections
- Strong understanding of electrical distribution architecture, system integration, power quality, grounding, protection coordination, and mission-critical infrastructure.
- Working knowledge of industrial controls, PLCs, HMI/SCADA systems, networking, communications protocols, and monitoring platforms used within modern data centers.
- Demonstrated experience leading Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), Integrated System Testing (IST), startup, commissioning, and operational readiness activities.
- Proven ability to troubleshoot complex multidisciplinary issues involving electrical, controls, firmware, software, networking, and integrated system architectures.
Experience supporting executive customer escalations and leading technical discussions with engineering teams, contractors, consultants, and hyperscale customers.
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Leadership Competencies
- Demonstrated ability to lead cross-functional technical teams in high-pressure environments.
- Strong executive presence with excellent written, verbal, and presentation skills.
- Proven ability to influence technical decisions across Engineering, Manufacturing, Quality, Product Management, Deployment, and Global Service organizations.
- Excellent customer relationship management skills with the ability to communicate complex technical concepts to both engineering and executive audiences.
- Self-motivated with strong analytical, troubleshooting, and problem-solving skills.
Ability to prioritize multiple critical initiatives while maintaining a high level of technical quality and customer focus.
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Desired Personal Attributes
- Systems thinker who understands the interaction between electrical, mechanical, controls, software, and operational disciplines.
- Strong ownership mentality with a bias toward execution and continuous improvement.
- Comfortable making technical decisions in ambiguous and rapidly changing environments.
- Passion for mentoring others and building technical capability across the organization.
Committed to delivering exceptional customer outcomes while driving operational excellence.
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POSITIONS ELIGIBILITY REQUIREMENTS (travel, location, etc.)
- 30% travel will be required, work flexible schedules, and maintain valid driver’s license.
Position is based in Westerville, OH.
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The successful candidate will reflect and embrace Vertiv’s Values and Behaviors:
OUR VALUES
- Acting Like an Owner
- Assuming Positive intent in all employee interactions
- Being passionate about your work
- Challenging yourself in personal development
- Being tireless in exceeding customer expectations
- Assisting others to be successful as a team
- Owning our own mistakes quickly
- Talking with people and NOT about them
- Creating a culture where people can be their best
OUR BEHAVIORS
- Be self-aware and learn
- Embrace the customer experience
- Think and act broadly
- Drive change and innovation
- Leverage diversity for organization effectiveness
- Foster collaborative relationships
- Take intelligent risks
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
