Description
At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.
The Payroll Operations Manager is responsible for leading and overseeing all payroll operations to ensure accurate, timely, and compliant payroll processing for employees. This role manages payroll systems, processes, controls, compliance requirements, and payroll team performance while partnering with Human Resources, Finance, Benefits, Tax, and external vendors. The Payroll Operations Manager drives process improvements, ensures regulatory compliance, and delivers a high-quality employee payroll experience.
Responsibilities
• Oversee end-to-end payroll processing for multi-state and international employees, ensuring payroll is processed accurately and on schedule
• Oversee payroll activities including earnings, deductions, garnishments, taxes, bonuses, commissions and off-cycle payments and serve as a functional owner of payroll systems and related integrations
• Ensure accurate and timely general ledger interfaces and financial reconciliations.
• Maintain strong internal controls and support internal/external audits.
• Drive automation and process improvements to enhance efficiency and compliance.
• Manage vendor relationships (ADP, Equifax, relocation partners) and system integrations and monitor payroll service-level agreements (SLAs) and performance metrics
• Support annual budget planning, forecasting, and variance analysis for payroll operations.
• Identify and implement best practices in payroll governance and compliance while ensuring compliance with federal, state and local payroll tax regulations and labor laws and maintaining knowledge of changing payroll legislation and implement required process updates
• Ensure proper record retention and documentation practices.
• Mitigate payroll-related risks through strong controls and governance processes.
• Lead, coach, and develop payroll specialists and payroll analysts and foster a culture of accountability, customer service, continuous improvement and operational excellence
• Manage staffing, workload distribution, and succession planning within the payroll function.
• Partner with HRIS, IT, Finance, and vendors to resolve system issues and implement enhancements
• Support payroll system upgrades, testing, implementation, and change management activities and identify opportunities for automation and process improvement to increase efficiency and reduce risk
Qualifications
- 5+ years of progressive payroll management experience, including multi-state and international payroll tax compliance.
- Strong knowledge of payroll systems (Oracle Cloud, ADP Smart Compliance, SAP Financials).
- Proven leadership experience managing large teams and complex operations.
- Advanced analytical, problem-solving, and communication skills.
- Expertise in process improvement and automation initiatives.
Education
- Bachelor’s degree in Accounting, Finance, or related field required; CPA/MBA/CPP preferred.
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
Benefits
Bath & Body Works associates are the heart of our business. That’s why we’re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:
- Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
- 401k with company match and Associate Stock Purchase program with discount
- No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
- Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
- Tuition reimbursement and scholarship opportunities for post-secondary education programs
- 40% merchandise discount and gratis that encourages you to come back to your senses!
Visit bbwbenefits.com for more details.
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
Benefits
Bath & Body Works associates are the heart of our business. That’s why we’re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:
- Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
- 401k with company match and Associate Stock Purchase with discount
- No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
- Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
- Tuition reimbursement and scholarship opportunities for post-secondary education programs
- 40% merchandise discount and gratis that encourages you to come back to your senses!
Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.
We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
