Top 126 Supervisor customer service Jobs in Columbus

Front Desk Supervisor
COLUMBUS WORTHINGTON HOSPITALITY LLC —Columbus, OH
- 8 hour shift
- English
- Mid-level
- Hotel
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Nick Cone - State Farm Agent —Pickerington, OH
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Customer Care Manager
Vantage Point Logistics (VPL) —Westerville, OH
- Full-time
- Hybrid work
- Research
- Mid-level
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Document Services Center Supervisor
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
- $70,000 - $82,000 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
Customer Service - Self Storage Manager
Public Storage —Columbus, OH
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
1d
Entry Level Manager
Confidential —Westerville, OH
- $55,000 - $60,000 a year
- Full-time
- Background check
- Mentoring
- In-person
- Professional development assistance
Quick Apply
1d
Customer Service - Self Storage Manager
Public Storage —Hilliard, OH
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
Front Office Manager
Home2/TRU Grove City —Grove City, OH
- $50,000 - $60,000 a year
- Word processing
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Sr. Client Manager - Employee Benefits
Gallagher Benefit Services —Dublin, OH
- $65,500 - $127,500 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Client Service Supervisor
Gallagher —Upper Arlington, OH
- $73,500 - $123,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Customer Success Manager
Impact.com —Columbus, OH
- $80,000 - $95,000 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
14d
Shared Services Manager
Equitas Health, Inc. —Columbus, OH
- $74,500 - $89,400 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Paid holidays
- Dental insurance
Quick Apply
Front Desk Manager
Dreamscape Hospitality —Columbus, OH
- Weekends as needed
- Clean driving record
- Ability to walk for extended periods
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Front Desk Supervisor
Crescent Hotels & Resorts LLC —Columbus, OH
- Weekends as needed
- Mid-level
- Hotel
- Time management
- 401(k) matching
- Employee discount
Quick Apply
Customer Care Manager
Arbor Homes —Worthington, OH
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid parental leave
- Health insurance
Customer Care Area Manager
Arbor Homes —Worthington, OH
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Front Desk Supervisor
Chen Medical Associates —Columbus, OH
- $20.20 - $33.00 an hour
- Full-time
- Microsoft Outlook
- OSHA
- BLS Certification
- Opportunities for advancement
Security Shift Supervisor - Customer Service
Allied Universal —Ashville, OH
- $23 an hour
- Full-time
- 18 years or older
- Clean driving record
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
6d
Guest Service Supervisor
Drury Hotels Company LLC —Columbus, OH
- Up to $3,200 a year
- Urgently hiring
- Sales
- English
- Mid-level
- Health insurance
- Dental insurance
Customer Success Manager
Nortek Air Solutions, LLC —Columbus, OH
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply

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Front Desk Supervisor

COLUMBUS WORTHINGTON HOSPITALITY LLC
Columbus, OH

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Staff supervision
Typing

Full Job Description

BASIC PURPOSE:
Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations.

ESSENTIAL FUNCTIONS:

Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%)
Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%)
Run accurate room status reports in a timely manner and relay necessary information to affected department and individuals. (5%)
Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals. (5%)
Print cashiers report and verify balances. Verify all banks and deposits accordingly. (5%)
Monitor key control to maintain hotel security. (5%)
Respond to guest questions regarding the hotel. Know the lay our of the hotel including all suites, parlors, meeting rooms and all outlets’ location and hours of operations. (5%)

NON-ESSENTIAL FUNCTIONS:

Maintain good working relationships and open lines of communication with all other departments.
Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
Assist Front Desk and/or Front Office Manager when necessary.

Knowledge and Skills:

Education: High school education or equivalent experience.

Experience: 1-2 years supervisory experience in a hotel or other customer relations position.

Skills and Abilities:

Type a minimum of 35 wpm. IBM data entry experience desirable.
Ability to communicate in English. Second language desirable.
Ability to achieve positive guest relations and maximize guest satisfaction.
Ability to handle cash and credit transactions.
Ability to enforce all company rules and SOPs.
Supervisory skills.

No. Of employees supervised: Three to four employees

Travel Required: None

Hours Required: 6:30 a.m. - 3:00 p.m. or 2:30 p.m. - 11:00 p.m. or as assigned; scheduled days and times may vary based on need.

______________________________________________________________________________

Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.

__X_ No Lifting/Pushing/Pulling/Carrying Required.

_______________________________________________________________________________

Bending/Kneeling Describe the typ(s) of required bending and/or kneeling to include when, why and how often.

__X__No Bending/Kneeling Required.

_______________________________________________________________________________

Mobility Describe the type(s) of mobility required to include distances and % of time involved.

Move to copier and computer room to run reports and make copies. (30-50 ft) 10% of 8 hours shift.

_______________________________________________________________________________

Continuous Standing Describe the reasons to include time period and frequency.

Primarily a stationary position at the Desk. Standing 90% of an 8 hours shift.

_______________________________________________________________________________

Climbing Stairs:

__X__No Climbing Required.

______________________________________________________________________________

Driving Describe type of vehicle, distances, % of time involved and frequency.

__X__No Driving Required.

_______________________________________________________________________________

Work Environment Inside: 100% of 8 hour shift

______________________________________________________________________________

Hearing: _____Critical __X__Moderate _____Minimal

Explain: Ability to communicate with guests and staff.

_______________________________________________________________________________

Vision: __X__Critical _____Moderate _____Minimal

Explain: Key control, cashiering, run and verify reports, etc.

_______________________________________________________________________________

Speech: _____Critical __X__Moderate _____Minimal

Explain: Ability to handle guest relations and supervise staff.

_______________________________________________________________________________

Literacy: __X__Critical _____Moderate _____Minimal

Explain: Ability to run and verify reports. Cashiering duties.

_______________________________________________________________________________

Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.

__X__No Chemicals/Agents Used.

_______________________________________________________________________________

Protective Clothing:

__X__None Required.

________________________________________________________________________________

Equipment Operation List type of equipment and frequency of use.

(PMS system) 80% of time. Copier 5%, fax machine 5%, printer 5%, switchboard 5%.

Quick Apply

Refine Your Search

supervisor customer service jobs in columbus

Front Desk Supervisor

Customer Care Manager - State Farm Agent Team Member

Customer Care Manager

Document Services Center Supervisor

Customer Service - Self Storage Manager

Entry Level Manager

Customer Service - Self Storage Manager

Front Office Manager

Sr. Client Manager - Employee Benefits

Client Service Supervisor

Customer Success Manager

Shared Services Manager

Front Desk Manager

Front Desk Supervisor

Customer Care Manager

Customer Care Area Manager

Front Desk Supervisor

Security Shift Supervisor - Customer Service

Guest Service Supervisor

Customer Success Manager

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