At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.
- Position:Warehouse/Service Specialist
- Location: Columbus, OH
- Hours: Monday-Friday, 8a-5p (rotating on-call)
THE POSITION: Acts as trainer and resource for Service Specialist staff, supporting Dispatcher role as needed. Responsible for delivering and picking up patient supplies and equipment to/from their homes in accordance with all policies and procedures.
Equipment Processing/Biomed Activities:
- Cleans, tests, and performs minor repairs & maintenance on equipment and related accessories per company policy and manufacturer’s recommendations.
- Recommends improvements and/or procedural changes to the Biomedical Supervisor.
- Interacts with internal and external customers to provide assistance with equipment needs.
- Opens low level equipment and performs repairs while meeting electronic and healthcare industry standards.
- Completes equipment processing administrative tasks such as data entry and paperwork.
Service Specialist/Delivery Activities:
- Establishes and maintains effective relationships with the patients, families and caregivers as well as all PHS employees.
- Manages time efficiently and be competent in estimating drive times.
- Assists Support Services department as needed which may include delivering equipment to patients from time to time in certain locations.
- Interacts with customers/clients, as necessary.
- Schedules and makes deliveries to patients’ homes in a timely manner.
- Confirms delivery and reports potentially unsafe conditions.
- Performs and instructs the initial set-up of oxygen and some DME.
- Performs data entry functions to log customer visits, conversations and follow-ups.
- Coordinates regular maintenance service to company vehicles.
Warehouse Activities:
- Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
- Determines method of shipment based on time constraints and customers’ special needs.
- Assembles cardboard containers or selects preassembled containers.
- Picks correct products per order and prepares packages for shipping.
- Posts weights and shipping charges, and affixes postage.
- Unpacks and examines incoming shipments for damage and reports to purchasing if needed.
- Examines outgoing shipments to ensure shipments meet specifications.
- Assists clinicians with locating and preparing equipment and supply needs.
- Completes necessary warehouse-related paperwork.
- Maintains inventory of shipping materials and supplies.
- Orients and trains company staff to warehouse as needed.
REQUIREMENTS:
- High school diploma or general education degree (GED); or 2+ years related experience and/or training; or equivalent combination of education and experience.
- Durable medical equipment (DME) experience preferred
- Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
- Experience in Brightree EHR a plus!
Certificates, Licenses, Registration
- Valid State Driver’s License (must have a clean record)
Preferred Qualifications
- Ability to use navigation system and follow maps.
- Basic computer skills including Word and Excel
THE COMPANY:
Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.
BENEFITS:
- Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
- 401(k) Matching to help secure your future
- Tuition Reimbursement to support your educational and professional growth
- Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
- A supportive and fulfilling work environment where your contributions directly impact children’s health and well-being
We look forward to learning more about you & the skills you can bring to Pediatric Home Service!
Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123
