Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- AD&D insurance
- Disability insurance
Quick Apply
5d
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
- $60,000 - $72,000 a year
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
IT Services Specialist II, Service Desk
Quantum Health —Dublin, OH
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Support Specialist I
Gifthealth Inc —Columbus, OH
- $54,000 - $64,000 a year
- Full-time
- Google Workspace
- HIPAA
- High school diploma or GED
Quick Apply
Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Columbus, OH
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Paid holidays
12d
Security Officer II
Battelle —Columbus, OH
- $39,000 - $53,600 a year
- Full-time
- Hybrid work
- Ability to walk for extended periods
- Mid-level
- Office
- Wellness program
- Health insurance
3d
Service Operations Analyst II
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health insurance
1d
Data Center Technician II
Google —Columbus, OH
- $86,000 - $118,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
5h
Storage Architect
AGE Solutions —Columbus, OH
- From $105,000 a year
- Full-time
- Mid-level
- Office
- Team management
- Paid training
- Paid parental leave
Quick Apply
Service Technician, HVAC Repair
Sears Home Services —Columbus, OH
- $22 - $36 an hour
- Full-time
- Sales
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Cloud Storage Engineer
AGE Solutions —Columbus, OH
- From $100,000 a year
- Full-time
- System design
- Office
- Continuous improvement
- Paid training
- Paid parental leave
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply
12d
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
Monitor the help desk queue and assess priority of incoming tickets. Associates degree in Information Systems, Computer Science, or related field of study OR…
$60,000 - $72,000 a year
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
Experience with endpoint management/patching tools (e.g., ManageEngine Endpoint Central), endpoint protection (e.g., Huntress EDR), or remote support tools (e.g…
Quick Apply
5d
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
Monitor the help desk queue and assess priority of incoming tickets. Associates degree in Information Systems, Computer Science, or related field of study OR…
$60,000 - $72,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for support services ii help desk in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support services ii help desk jobs near columbus

Data Center Technician jobs in Columbus, OH

IT Support jobs in Dublin, OH

Security Officer jobs in Columbus, OH

Service Technician jobs in Columbus, OH

Helpdesk Technician II jobs in Columbus, OH

Helpdesk Specialist jobs in Columbus, OH

Storage Engineer jobs in Columbus, OH

IT Support Specialist jobs in Columbus, OH

Technical Support Specialist jobs in Columbus, OH

Supply Chain Analyst jobs in Minneapolis, MN

Senior Operations Analyst jobs in Largo, FL

Operations Analyst jobs in Indianapolis, IN

Senior Operations Analyst jobs in Seattle, WA

Senior Living jobs in Chicago, IL

Business Operations jobs in Remote

Senior Operations Analyst jobs in Washington, DC

Senior Operations Analyst jobs in Phoenix, AZ

Data Center Technician jobs in Avondale, AZ

Sterile Processing Technician jobs in New Jersey

Data Center Engineer jobs in Seattle, WA

Help Desk Support Specialist II

Intelliguard Group, LLC
Columbus, OH

Quick Apply

Job Details

Full-time
5 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Technical documentation
Laptop (troubleshooting support)
Printer (troubleshooting support)
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
IP networking
Desktop administration
Peripheral hardware support

Full Job Description

About Intelliguard:

Intelliguard is redefining how hospitals manage their most critical medications. With more than 25 years of experience and the most RFID patents in the field, we combine trusted technology with deep pharmacy expertise to bring accuracy, intelligence, and control to every step of the medication journey.

We’re a fast-growing healthcare technology company that believes innovation should make life better for the people who save lives. Our Mira Ecosystem™ connects RFID automation, real-time visibility, and predictive insights to help hospitals reduce waste, prevent shortages, and strengthen compliance. Trusted by hundreds of leading hospitals and health systems across North America, Intelliguard is helping shape the future of medication intelligence.

We move fast, solve hard problems, and look for people who thrive in an environment where curiosity, collaboration, and accountability matter. If you’re motivated by building technology that improves healthcare and want to be part of a team that’s making a real impact, we’d love to meet you.

Learn more at intelliguardhealth.com

About the Role

Intelliguard is bringing its front-line IT support in-house. We're hiring a hands-on Help Desk Support Specialist to be the first point of contact for all end-user technology issues — the person our staff turns to when hardware, software, email, or connectivity gets in the way of their work.

This role covers the day-to-day Tier 1–2 support that keeps people productive: troubleshooting, resolving, and documenting tickets; setting up and maintaining end-user hardware; and handling routine account, device, and software tasks. You'll own the end-user experience while coordinating with senior IT staff or external vendors on server, network, and security infrastructure.

If you like solving problems, working directly with people, and being the reliable go-to for a whole company, this is your role.

What You'll Do

Ticket & request management

Serve as the first point of contact for IT issues via ticketing system, email, phone, and walk-ups.
Acknowledge, prioritize, troubleshoot, and resolve incidents; escalate what you can't resolve and follow through to closure.
Meet response-time targets: acknowledge urgent issues within ~1 business hour and begin resolution within ~2; handle routine tickets within 1 business day.
Keep clear documentation of issues, resolutions, and recurring problems.

Hardware support

Diagnose and resolve PC, laptop, and peripheral issues — devices that won't power on, strange sounds, boot/hardware errors, and similar.
Set up, connect, and troubleshoot peripherals: printers, scanners, monitors, docking stations, keyboards/mice, webcams, speakers/microphones, battery backups, and wireless access points.
Apply firmware and BIOS updates.
Maintain IT inventory: tag, label, and track covered hardware.
Provide basic mobile device support — power and lockup issues, password resets, and multi-factor authentication setup.

Software & OS support

Troubleshoot software errors, crashes, failed launches, and minor update problems.
Install and configure software and minor OS/application updates; configure operating systems for the IntelliGuard environment.
Resolve printing issues, low-disk-space warnings, and general Windows errors (time sync, lockups, safe-mode boots).
Connect and configure work email on desktop and mobile.

Accounts, email & connectivity

Handle password resets, account setup, and MFA enrollment.
Troubleshoot email send/receive issues.
Resolve basic network connectivity problems (DHCP, DNS, and general connectivity troubleshooting) and escalate deeper network/firewall issues as needed.

Security & maintenance (day-to-day)

Verify that backups are completing successfully.
Confirm antivirus/endpoint protection is installed and running.
Verify email spam filters and web filters are working properly.
Assist and coordinate with software vendors when they need supervised access to systems.

User onboarding & offboarding

Provision and configure devices and accounts for new hires; deprovision departing users.
Provide light end-user guidance on company hardware and software.

What We're Looking For

1–3+ years in a help desk, desktop support, or IT support role.
Strong Windows desktop/OS troubleshooting skills; comfortable with hardware, peripherals, and printers.
Working knowledge of Microsoft 365 / email administration, account management, and MFA tools.
Basic networking fundamentals: DHCP, DNS, Wi-Fi, and general connectivity troubleshooting.
Familiarity with ticketing systems and clear documentation habits.
Excellent communication and customer-service skills — patient, approachable, and clear with non-technical staff.
Well-organized, dependable, and able to prioritize competing requests.
On-site availability in Columbus, OH within the 7:00 AM–7:00 PM coverage window.

Nice to Have

Experience with endpoint management/patching tools (e.g., ManageEngine Endpoint Central), endpoint protection (e.g., Huntress EDR), or remote support tools (e.g., BeyondTrust).
Exposure to backup solutions (e.g., Veeam), email/web filtering (e.g., Barracuda), and firewalls (e.g., WatchGuard).
Experience with IT asset/inventory management.
CompTIA A+, Network+, or Microsoft certifications.
Prior experience in a healthcare or regulated environment.

Why You Should Join Us:

Generous Paid Time Off (Vacation, Sick, 10 Holidays, Floating Holiday Time)
Medical, Dental, Vision Plans
401K with Employer Match
Life/AD&D and Long-Term Disability (LTD)
Flexible Spending Account (FSA)
Voluntary Life/AD&D Optional Plans
Parental Leave
Pet Plan
To play a part in helping hospitals and health systems continuously improve the environment of safety around every medication decision!

Other Information:

Hybrid role in Columbus, OH (4 days onsite, 1 day remote)
Relocation assistance is NOT available for this role.
The essential functions of the job are usually performed in an office setting, in an indoor, temperature controlled environment. The office environment noise level in the work environment is typically low to moderate. While performing the job duties, the employee is regularly required to sit for extended periods, standing and walking intermittently, reach with hands, arms, talk or hear. The employee is required to use office equipment such as a computer, mouse, keyboard, printer. The employee may sometimes be required to lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. We are committed to providing equal employment opportunities to all qualified individuals. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of the job, we will work with you to provide an appropriate accommodation in accordance with applicable laws.

Quick Apply

Refine Your Search

support services ii help desk jobs in columbus

Help Desk Support Specialist II

IT Help Desk Technician II

IT Services Specialist II, Service Desk

IT Support Specialist I

Technical Support Specialist Tier I

Security Officer II

Service Operations Analyst II

Data Center Technician II

Storage Architect

Service Technician, HVAC Repair

Cloud Storage Engineer