High School Diploma or GED
One (1) year of experience, preferably in an Ambulatory Surgery Center (ASC)
Experience in Endoscopy/Multi-specialty/Ophthalmology/ASC
Ability to speak and understand the English language
Strong ethical and moral character references
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Schedules all surgical, gastroenterological (GI), and pain-management procedures and preoperative appointments
Has good knowledge and understanding of the surgery schedule and the format utilized by the center
Coordinates and schedules surgeries
Ensures that the needed documentation is obtained from all patients
Ensures that all patients receive needed information prior to surgery
Interacts with patients, physicians and other staff both within the ASC and at the Physician practice
Works effectively with the Physician practice to manage the surgery schedule
Provides accurate, timely and responsive information to patients, Physicians and other stake holders
Coordinates processes and route all paperwork as required to meet physician and facility requirements
Ensures efficient telephone communication
Follows all written protocols and procedures of the ASC
Updates and distributes the surgery schedule as needed
Makes appointment reminder calls to patients as requested
Answers questions and provide information to patients as it relates to surgery scheduling and documentation
Requests patient records as required by the Physician
Verbally delivers instructions to patients and families
Performs all job functions in a HIPAA compliant manner
Collects payments and deductibles as directed
Processes payments in accordance with the ASC’s
Demonstrates courtesy and helpfulness toward patients and their families
Attends all required education
Regular and predictable attendance
Performs other duties as assigned
Exhibit mental alertness for quality decision making and exercising good judgment
Ability to multi-task effectively, efficiently, accurately, and with attention to details
Ability to recognize/define problems, collect data/facts, draw valid conclusions, and correct errors
Ability to interpret instructions in a variety of forms and deal with abstract and concrete variables
Ability to effectively communicate patient care needs and significant information to healthcare team to
promote continuity of patient care
Ability to respond to questions and professionally interact verbally and/or written with managers, co-workers,
patients, and the general public
Work well with others – be a team member
Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Safety Officer
or other designated person, following the Chain of Command
Participate in staff meetings, in-services, and continuing education as required
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions,
decimals, and percentages
Ability to understand, read, write, and speak English, if bilingual Center, bilingual language is required. Ability to read,
analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental
regulations. Ability to successfully write business correspondence. Ability to effectively present information,
respond to questions, and professionally interact with healthcare team, clients, vendors, and the general public.
Demonstrates an ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and
correct errors. Ability to understand and interpret basic financial data. Ability to interpret a variety of instructions
in a variety of forms and deal with abstract and concrete variables.
Ability to stand and walk for 6-8 hours per day
Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 50 pounds in weight
Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously without
"giving out” or fatiguing
Ability to perform physical activities that require considerable use of your arms and legs and moving your whole
body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Ability to position or transport patients, prepare medical procedure rooms, or set up patient care equipment
Ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position
Ability to keep or regain your body balance and stay upright
Ability to exert yourself physically over long periods of time without getting winded or out of breath
Ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears
Specific vision abilities for close and distance vision, color vision, peripheral vision, depth perception, and ability to
Days and hours of work may vary to meet patient needs
The Center is a well-lit, ventilated and climate controlled environment. The Center may require decreased lighting to
meet patient care needs, such as laser rooms and some OR/Procedure rooms
Staff will work with medical and office equipment, some of which will have moving parts
Noise level is usually quiet to moderate
Staff may have exposure to blood and other potentially infectious body fluids and materials or toxic chemicals and
The Center procedure rooms are often small, and due to equipment may have little room to work around and may
necessitate reaching, pulling, pushing
Staff will work in close proximity to patients and co-workers
