Top 16 Tech customer support Jobs in Columbus

Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
IT Support Specialist (Infrastructure Specialist 2)
State of Ohio - Medicaid —Columbus, OH
- $38.01 - $55.80 an hour
- Overtime
- Computer Science
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
5d
Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
- 3 years
Quick Apply
IT Helpdesk Technician
American business solutions inc —Columbus, OH
- $17 - $18 an hour
- Contract
- Microsoft Office
- In-person
- Communication skills
Quick Apply
Desktop Support Specialist
TechMagnetics LLC —Columbus, OH
- $18 - $25 an hour
- Contract
- Customer service
- US work authorization
- In-person
Quick Apply
Help Desk Analyst
Software Technology Inc —Columbus, OH
- 8 hour shift
- English
- Mid-level
- Organizational skills
Quick Apply
Product & Agricultural Technical Support Specialists
Ingersoll Rand —Columbus, OH
- $40,000 - $60,000 a year
- Remote
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
13d
Customer Service - Donor Support Technician
CSL Plasma —Columbus, OH
- $16.61 - $18.13 an hour
- Full-time
- Bilingual
- Basic math
- High school diploma or GED
Technical Support Engineer
ADB Safegate —Columbus, OH
- Rotating shift
- Background check
- English
- Mid-level
13d
Technical Support Engineer - Gates
ADB Safegate —Columbus, OH
- Computer Science
- Research
- Office
PART TIME Bilingual CSR (3pm-9pm)
T-Cetra LLC —Dublin, OH
- $17 an hour
- Full-time
- Hybrid work
- Spanish
- English
- High school diploma or GED
- Wellness program
- Health insurance
Quick Apply
Client Support Manager
Keep it Simple Storage —Columbus, OH
- $50,000 - $65,000 a year
- Weekends as needed
- Spanish
- English
- Mid-level
Quick Apply
6d

Other jobs to consider

Find your next job by exploring related positions.

Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone…
Quick Apply
Client Success Representative (Remote)
Demand.com —Columbus, OH
Work with internal experts to deliver excellent campaign leads and ensure clients are happy. Logical thinking to diagnose and resolve issues, recognizing when…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone…
Quick Apply
IT Support Specialist (Infrastructure Specialist 2)
State of Ohio - Medicaid —Columbus, OH
Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence. This position will be tasked with troubleshooting…
$38.01 - $55.80 an hour
5d

Show more jobs in cities nearby

I want to receive the latest job alert for tech customer support in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

tech customer support jobs near columbus

Helpdesk Technician jobs in Columbus, OH

IT Support Specialist jobs in Columbus, OH

Technical Support Engineer jobs in Columbus, OH

Technical Support Specialist jobs in Columbus, OH

Help Desk Analyst jobs in Columbus, OH

IT Technician jobs in Columbus, OH

Customer Care Manager jobs in Columbus, OH

Helpdesk Technician jobs in Alamosa, CO

Helpdesk Technician jobs in Laredo, TX

Audio Technician jobs in Atlanta, GA

Ophthalmic Technician jobs in Portland, OR

Helpdesk Technician jobs in Springfield, MA

Sterile Processing Technician jobs in Chapel Hill, NC

Dental Technician jobs in Riverside, CA

Helpdesk Technician jobs in Rancho Mirage, CA

Customer Service Technician jobs in Tampa, FL

Upmc Food Service jobs in Pittsburgh, PA

Customer Service Social Media Chat jobs in Remote

Customer Service Technician jobs in Foster City, CA

Customer Service Technician jobs in Pueblo, CO

Customer Service and Tech Support - Customer Support for Learning and Development

Lifted, an Upwork Company™
Columbus, OH

Quick Apply

Job Details

Contract

Benefits

Work from home

Qualifications

Phone communication
Computer literacy
High school diploma or GED
Mobile devices

Full Job Description

Company Description

The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands.

Job Description

Key Responsibilities include:

Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses.
Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students.
Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications.
Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team.
Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently.
This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone.
Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements.
Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software.
Remain knowledgeable of K12’s proprietary systems, various hardware product lines, and current industry products and technologies.
Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.

Qualifications

REQUIRED QUALIFICATIONS:

High School Diploma / GED and relevant work experience
Minimum of 1 year of experience in a similar call center role
All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:

Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
Ethernet connection is preferred.

Physical and Technical Requirements:

This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking.
Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
Professional home office setup free from distractions during operational hours.
Ability to attend virtual training sessions via webcam.

Education and Knowledge:

Thorough knowledge of home-based connectivity support.

Communication Skills:

Strong verbal and written communication skills.
Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat.
Proficiency in telephone and email etiquette.

Technical Proficiency:

Expertise in PC and Internet applications.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
Proficiency in web-based applications; Salesforce experience is a plus.
Knowledge of Microsoft Windows operating systems.

Customer Service and Problem-Solving:

Consultative approach to customer service.
Strong problem-solving and analytical skills with a solutions-oriented mindset.

Professional and Personal Qualities:

Ability to work in a high-volume environment while maintaining quality.
Ability to work independently and collaboratively within a team-oriented environment.
Resilient, detail-oriented, and accountable for high-quality work.
Ability to prioritize competing tasks and deliver results effectively.
Ability to take ownership of work and execute projects.
Open to feedback and demonstrates adaptability and continuous improvement.

Additional Requirements:

Ability to clear required background check.

DESIRED QUALIFICATIONS:

Previous experience with Education field
Salesforce Experience
Previous Customer Service or Tech Support experience with proven record of achievement

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.

Quick Apply

Refine Your Search

tech customer support jobs in columbus

Customer Service and Tech Support - Customer Support for Learning and Development

IT Support Specialist (Infrastructure Specialist 2)

Technical Support Specialist

IT Helpdesk Technician

Desktop Support Specialist

Help Desk Analyst

Product & Agricultural Technical Support Specialists

Customer Service - Donor Support Technician

Technical Support Engineer

Technical Support Engineer - Gates

PART TIME Bilingual CSR (3pm-9pm)

Client Support Manager

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for tech customer support in columbus

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected