Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
- 3 years
Quick Apply
Senior Demand Planning & Deployment Analyst
Rose International —Reynoldsburg, OH
- $32 - $36 an hour
- Temporary
- Hybrid work
- Merchandising
- Mid-level
- Office
Quick Apply
6d
Workplace Solutions - Customer Service Analyst
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Finance
- Continuous improvement
- Health insurance
- Tuition reimbursement
Analyst, Sales and Incentives - Columbus, OH
Abbott Laboratories —Columbus, OH
- $68,000 - $136,000 a year
- Full-time
- Office
- 3 years
- Finance
- Health insurance
- Tuition reimbursement
Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
- Full-time
- Hybrid work
- Bilingual
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
9h
Lead Sales Planning Analyst
Black Duck Software, Inc. —Columbus, OH
- $122,600 - $183,900 a year
- Remote
- Finance
- 8 years
- Analysis skills
Assistant/Associate Analyst Sales and Operations Planning - A&F Co.
Abercrombie & Fitch Co. —New Albany, OH
- Full-time
- Mid-level
- 3 years
- SQL
- Store discount
- Paid parental leave
E-Commerce Embedded Analyst II
Kimball Midwest —Columbus, OH
- Monday to Friday
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid parental leave
- Health savings account
Quick Apply
Asset Management - Fixed Income High Yield & Systematic Investment Specialist - Associate
JPMorganChase —Columbus, OH
- $135,000 - $150,000 a year
- Full-time
- Computer Science
- Writing skills
- Mid-level
- Health insurance
- Tuition reimbursement
Specialist, Data Solution Analyst - NF IIR
Nationwide —Columbus, OH
- 8 hour shift
- Hybrid work
- Computer science
- Computer Science
- Writing skills
- Paid holidays
- Disability insurance
Payments Business Analyst III
Huntington Bank —Columbus, OH
- Full-time
- Microsoft Outlook
- 5 years
- Research
5d
Data Science Senior Associate - Onboarding & Engagement Marketing Analytics
JPMorganChase —Columbus, OH
- Full-time
- Office
- SQL
- Senior level
- Health insurance
- Tuition reimbursement
Sales Data Science & AI Enablement Analyst
Vertiv —Westerville, OH
- Computer Science
- SQL
- Analysis skills
Senior Product Delivery Associate - Branch Workplace Technology
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Tuition reimbursement
7d
Warranty Analyst
Ohio Cat —Columbus, OH
- Full-time
- Research
- Mid-level
- Office
- Health savings account
- Disability insurance
Quick Apply
Manager - Engineering
The Wendy's Company —Dublin, OH
- $122,000 - $214,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Parental leave
- Employee assistance program
Commercial Analyst
ABACUS —Columbus, OH
- Contract
- Hybrid work
- System design
- Office
- Finance
Quick Apply
Salesforce Functional Consultant
McKesson —Columbus, OH
- $108,800 - $181,300 a year
- Computer Science
- Bachelor of Science
- Mid-level
- Wellness program
- Employee stock purchase plan
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Right of Way Subject Matter Expert (Database)
Flairdocs —Columbus, OH
- Email
- English
- Mid-level
- Analysis skills
- Health savings account
- Paid holidays

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technical sales and support analyst jobs near columbus

Technical Support Specialist

Proteam Solutions
Columbus, OH

Quick Apply

Job Details

Qualifications

Computer operation
Customer relationship building
Phone communication
Client rapport building
Equipment troubleshooting
Windows
Desktop applications
Customer support
Productivity software
Technical Proficiency

Full Job Description

Store Technology Support Specialist (Help Desk)

Remote Columbus, OH

We are seeking a customer-focused and technically savvy Store Technology Support Specialist to provide frontline support for retail store technology systems and operations. This is a highly phone-intensive role requiring exceptional communication, problem-solving, and customer service skills. The ideal candidate thrives in a fast-paced support environment, enjoys helping others, and can confidently troubleshoot technical and operational issues while maintaining a positive customer experience.

This position serves as the first point of contact for store associates requiring assistance with hardware, software, point-of-sale (POS), networking, and procedural issues. Success in this role requires strong troubleshooting abilities, attention to detail, accurate documentation, and the ability to remain composed during both routine and urgent situations.

Key Responsibilities

Customer Support & Issue Resolution

Serve as the primary support contact for retail store associates experiencing technology-related issues.
Provide high-quality customer service while managing a high volume of inbound phone calls.
Utilize effective probing and diagnostic questioning techniques to identify root causes and determine appropriate solutions.
Guide store personnel through first-level troubleshooting procedures for hardware, software, network, and operational issues.
Resolve incidents whenever possible or escalate complex issues to Tier 2 technical support teams.

Troubleshooting & Technical Support

Diagnose and troubleshoot POS systems, store hardware, software applications, telecommunications equipment, and network connectivity issues.
Support Apple iOS devices, handheld equipment, tablets, mobile devices, and related applications.
Investigate system alerts, outages, updates, and service interruptions to provide timely resolutions.
Take appropriate action during emergency and business-critical situations to minimize operational disruptions.

Documentation & Process Management

Accurately document incidents, troubleshooting activities, resolutions, and escalations within support systems.
Maintain detailed records that support issue tracking, reporting, and future problem resolution.
Identify recurring issues and communicate trends to technical analysts and leadership teams.
Follow established support procedures while ensuring compliance with service standards.

Corporate & Cross-Functional Support

Provide technical support assistance to corporate associates through email and other communication channels.
Continuously expand knowledge of store technology systems, hardware, software applications, and operational processes.
Collaborate with Store Technology Services teams to improve support processes and customer experience.

Qualifications

Required

Minimum of 3 years of experience in a Help Desk, Technical Support, Service Desk, or Customer Support environment.
Exceptional verbal and written communication skills.
Strong customer service and interpersonal skills with the ability to build rapport quickly over the phone.
Experience troubleshooting hardware, software, networking, or POS-related issues.
Basic understanding of computer hardware, networking concepts, and system configurations.
Strong analytical and problem-solving skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications and Windows operating systems.
High School Diploma, Trade School Certification, Associate Degree, or equivalent related experience.

Preferred

Experience supporting retail technology environments.
Knowledge of Apple iOS devices and mobile technologies.
Experience supporting Point-of-Sale (POS) hardware and software.
Understanding of telecommunications equipment, wiring, and related services.
Experience using remote access and remote troubleshooting tools.

Required Candidate Screening Criteria

All candidates must include a typing test score of 50 WPM or higher on their resume.

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Work Location: In person

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Refine Your Search

technical sales and support analyst jobs in columbus

Technical Support Specialist

Senior Demand Planning & Deployment Analyst

Workplace Solutions - Customer Service Analyst

Analyst, Sales and Incentives - Columbus, OH

Workplace Solutions - Quality Assurance Specialist (Service Desk)

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Data Science Senior Associate - Onboarding & Engagement Marketing Analytics

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Senior Product Delivery Associate - Branch Workplace Technology

Warranty Analyst

Manager - Engineering

Commercial Analyst

Salesforce Functional Consultant

POS Support Agent

Right of Way Subject Matter Expert (Database)

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Store Technology Support Specialist (Help Desk)

Key Responsibilities

Customer Support & Issue Resolution

Troubleshooting & Technical Support

Documentation & Process Management

Corporate & Cross-Functional Support

Qualifications

Required

Preferred

Required Candidate Screening Criteria

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