Top 1310 Technical service operations manager Jobs in Columbus

Technical Service Operations Manager
Xerox —Westerville, OH
- $60,377 - $80,000 a year
- Full-time
- Mid-level
- Analysis skills
- Conflict management
IT Manager, Ops Tech Solutions (OTS)
Amazon.com Services LLC —West Jefferson, OH
- $116,800 - $160,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Paid parental leave
- AD&D insurance
Operations Manager
Sedgwick —Dublin, OH
- Hybrid work
- Computer literacy
- Writing skills
- Office
Plumbing Service Manager
Accurate Mechanical Inc —Lancaster, OH
- Full-time
- Residential
- 8 years
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Senior Project Engineer, NA
Vantage Data Centers Management Company LLC —Columbus, OH
- Full-time
- Construction site
- Military
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply
Surveyor (Licensed in the State of Ohio)
Utility Technologies International —Columbus, OH
- Full-time
- Hybrid work
- Background check
- Management
- 5 years
- Health savings account
- Paid holidays
Quick Apply
8d
Engineering Manager- Site Responsible Engineer
Akzo Nobel, Inc. —Columbus, OH
- $130,000 - $140,000 a year
- Full-time
- 5 years
- Engineering
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
5d
Excavation Foreman
Eco Plumbers, Electricians, and HVAC Technicians —Hilliard, OH
- $25 - $30 an hour
- Background check
- Construction site
- Pass drug screening
Quick Apply
Automotive Service Manager
Confidential —Columbus, OH
- $100,000 - $120,000 a year
- Full-time
- Background check
- Dealership
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
Tablet Administrator - OH London/Madison
SHAWNTECH COMMUNICATIONS INC —London, OH
- Full-time
- Clean driving record
- Research
- Mid-level
Quick Apply
6d
Project Engineer
Bronswerk Group —Columbus, OH
- Full-time
- Hybrid work
- 5 years
- Computer literacy
- System design
- 401(k)
Quick Apply
Service Manager
LINK Property Management —Columbus, OH
- $27 - $31 an hour
- On call
- Carpentry
- Mid-level
- Residential
Quick Apply
Construction Project Manager
Amigo Construction, LLC —Columbus, OH
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Background check
- Construction site
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Senior Energetics Engineer
Battelle —West Jefferson, OH
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Team management
- Wellness program
- Health insurance
Fleet Mechanic
SWACO —Grove City, OH
- $31.35 an hour
- Overtime
- ASE Certification
- Microsoft Outlook
- Heavy equipment operation
Quick Apply
7d
Maritime Systems Engineer
Battelle —Columbus, OH
- Full-time
- Hybrid work
- 7 years
- Bachelor of Science
- Travel
- Wellness program
- Health insurance
Manager, Engineering - (Guidewire PolicyCenter Platform)
Liberty Mutual —Columbus, OH
- $137,000 - $257,000 a year
- Full-time
- Azure
- 5 years
- Master's degree
Fleet Mechanic
SWACO —Columbus, OH
- $31.35 an hour
- Overtime
- ASE Certification
- Microsoft Outlook
- Heavy equipment operation
Quick Apply
7d
Project Manager
TJD Industrial Services, Inc. —Columbus, OH
- Full-time
- Hybrid work
- Background check
- Construction site
- Customer service
- Health insurance
- Dental insurance
Quick Apply
9d
Service Manager
Birge & Held Group LLC —Worthington, OH
- $29 - $31 an hour
- 8 hour shift
- 5 years
- Driver's License
- Travel
- Wellness program
- Paid parental leave
Quick Apply

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technical service operations manager jobs near columbus

Technical Service Operations Manager

Xerox -
Westerville, OH

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Job Details

Full-time
$60,377 - $80,000 a year

Qualifications

Customer communication
Data-driven problem-solving

Full Job Description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

JOB SUMMARY:

Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers’ day-to-day printer fleet environment needs. Works closely with customer’s end user community, customer IT, and Xerox resources to execute upon customer expectations.

Position is Customer’s first point of contact for all Xerox inquiries or escalations.

Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities and support needs of customers.

ROLES AND RESPONSIBILITIES:

This role specifically encompasses the following duties:

Responsible for all first level customer escalations - must be able to respond to and manage through resolution.
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
Manage Client Services relationship and escalate issues as needed.
Manage Configurations of Printers, Printer Software, Cloud Fleet Manager, Print Release Settings, and related services.
Creates Change Requests for System upgrades
Installs firmware and Configuration files onto the fleet of printers.
Interface with Technical Operations to resolve issues.
Interface with Technicians to assist with contacts and software loads
Coordinate all new printer installs.
Provide all necessary documentation and information to Manager as needed
Device inventory collection and analysis - identify current assets at each customer location.
Place manual orders for supplies as needed or as desired by customer.
Monitor inventory of printers, scanners, ports and supplies and work with customer to keep devices reporting in through Xerox remote tools.
Monitor device utilization within customer environment.
Management of device Installs, Moves, Adds and Changes (IMAC)
Work closely with customer for moves and remodels and make recommendations based on printer utilization and optimization.
Conduct Train the Trainer and End User Training as necessary.
Manage cartridge recycling program.
Maintain end-user relationship to assure high level of customer satisfaction.
This role is NOT a People Manager role, but a Process driven role.

PERSONAL CHARACTERISTICS:

Must possess high customer service skills.
Individual must demonstrate clear business maturity, in appearance, focus, poise and alertness.
Self-motivated and comfortable working alone within a customer environment dealing day to day with customer end users.
Comfortable working with limited direct supervision.
Outgoing individual and well organized.
Demonstrated ability to perform in a highly multi-tasking environment.
Capable of moving equipment weighing up to 60 pounds.

COMMUNICATION SKILLS:

Demonstrated ability to effectively communicate complex ideas in straightforward, concise fashion in both verbal and written format.

TEAM BUILDING:

Able to work effectively and cooperatively with customers, remote team members and managers.
Demonstrated understanding of the diversity of individuals they will work with and how they resolve conflict created by individual differences.

PROBLEM SOLVING:

Experience in interfacing with Customers and resolving customer problems.
Demonstrated ability to a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions.
Ability to analyze data sets to provide reporting or analyze issues and opportunities.

EDUCATION & TRAINING:

Associate degree or equivalent experience preferred.
Working knowledge of printer hardware, maintenance, network management, and output analysis.
Advanced MS Excel Skills (Vlookup / Pivots / Formulas)
Demonstrated ability to keep abreast of technology associated with computer and print environments.

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Refine Your Search

technical service operations manager jobs in columbus

Technical Service Operations Manager

IT Manager, Ops Tech Solutions (OTS)

Operations Manager

Plumbing Service Manager

Senior Project Engineer, NA

Surveyor (Licensed in the State of Ohio)

Engineering Manager- Site Responsible Engineer

Excavation Foreman

Automotive Service Manager

Tablet Administrator - OH London/Madison

Project Engineer

Service Manager

Construction Project Manager

Senior Energetics Engineer

Fleet Mechanic

Maritime Systems Engineer

Manager, Engineering - (Guidewire PolicyCenter Platform)

Fleet Mechanic

Project Manager

Service Manager

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