Top 142 Technical service representative 1 Jobs in Columbus

Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Maintenance Technician
GoldOller Real Estate Investments —Groveport, OH
- $20 - $25 an hour
- Weekends as needed
- Office
- High school diploma or GED
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
Quick Apply
6d
Director of Northwest Regional Emergency Communications Center (NRECC)
City of Dublin —Dublin, OH
- $115,000 - $145,000 a year
- Weekends as needed
- 5 years
- Bachelor of Science
- Pass drug screening
Inside Sales Representative
Lapham-Hickey Steel —Columbus, OH
- $70,000 - $85,000 a year
- Full-time
- Microsoft Outlook
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Construction Superintendent-Brackett Builders
Crawford Hoying —Columbus, OH
- Full-time
- Construction site
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Registered Veterinary Technician
My Vet Animal Hospital —Westerville, OH
- $24 - $28 an hour
- Full-time
- Nursing
- Patient monitoring
- Surgery
- Disability insurance
- Health insurance
Quick Apply
Assistant Maintenance Manager
Lifestyle Communities —Columbus, OH
- Full-time
- Mid-level
- Office
- Residential
Quick Apply
Heavy Construction Equipment Mechanic
Ohio Valley Excavating —Columbus, OH
- $35 - $45 an hour
- Overtime
- CDL B
- ASE Certification
- Background check
- Fuel card
- Health insurance
Quick Apply
Traveling Construction Materials Technician II
Terracon —Ohio
- $19.50 - $27.50 an hour
- Microsoft Word
- Background check
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Data Center Superintendent - Travel Team
CBRE —New Albany, OH
- $90,000 - $135,000 a year
- Full-time
- Construction site
- Travel
- Human resources
- Relocation assistance
- Health insurance
Industrial Outside Sales Rep/Marketing
O.E. Meyer Co —Columbus, OH
- Full-time
- Clean driving record
- Sales
- Customer service
- Paid training
- Mileage reimbursement
Quick Apply
9d
Project Estimator / Engineer 141086
Anistar Technologies —Columbus, OH
- $75 - $95 an hour
- Full-time
- OSHA
- Construction site
- Basic math
Quick Apply
Apartment Property Manager
T&R Properties —Columbus, OH
- From $59,000 a year
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Word processing
- Health insurance
- Dental insurance
Quick Apply
2d
Associate Customer Service Representative
Wesco —Columbus, OH
- $17.35 - $20.82 an hour
- Urgently hiring
- Computer literacy
- Research
- High school diploma or GED
- Health insurance
- Dental insurance
Medical Records Technician (ROI)
US Veterans Health Administration —Columbus, OH
- $37,992 - $61,598 a year
- Online Application
- Hybrid work
- Background check
- High school
- Writing skills
- Health insurance
4d
Customer Service Representative
Hibu —Columbus, OH
- From $17 an hour
- Full-time
- Hybrid work
- Spanish
- English
- Organizational skills
- Opportunities for advancement
Quick Apply
5d
Field Service Representative
Eaton —Worthington, OH
- $68,000 - $99,000 a year
- Overtime
- Hybrid work
- Customer service
- Engineering
- Research
- Tuition reimbursement
Sales Development Representative (Remote)
Inside Sales Solutions —Columbus, OH
- $35,001 - $50,000 a year
- Full-time
- Remote
- No experience needed
- Business development
- Computer skills
- Paid training
- Disability insurance
Human Resources Analyst (Vacancy)
City of Columbus —Columbus, OH
- $33.03 - $49.54 an hour
- Full-time
- Management
- Mid-level
- Office
- Wellness program
- Disability insurance
8d

I want to receive the latest job alert for technical service representative 1 in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical service representative 1 jobs near columbus

Customer Service Representative jobs in Columbus, OH

Maintenance Technician jobs in Groveport, OH

Veterinary Technician jobs in Westerville, OH

Inside Sales Representative jobs in Columbus, OH

Maintenance Manager jobs in Columbus, OH

Apartment Manager jobs in Columbus, OH

Medical Technician jobs in Columbus, OH

Human Resources Specialist jobs in Columbus, OH

Construction Superintendent jobs in Columbus, OH

Data Center Technician jobs in New Albany, OH

Sales Representative jobs in Columbus, OH

Outside Sales Representative jobs in Columbus, OH

Heavy Equipment Mechanic jobs in Columbus, OH

Project Estimator jobs in Michigan

Project Estimator jobs in Allentown, PA

Lumber Estimator jobs in Remote

Collision Estimator jobs in Virginia

Project Estimator jobs in San Rafael, CA

Project Estimator jobs in Charleston, WV

Project Manager jobs in Temecula, CA

Customer Service and Tech Support - Customer Support for Learning and Development

Lifted, an Upwork Company™
Columbus, OH

Quick Apply

Job Details

Contract

Benefits

Work from home

Qualifications

Phone communication
Computer literacy
High school diploma or GED
Mobile devices

Full Job Description

Company Description

The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands.

Job Description

Key Responsibilities include:

Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses.
Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students.
Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications.
Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team.
Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently.
This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone.
Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements.
Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software.
Remain knowledgeable of K12’s proprietary systems, various hardware product lines, and current industry products and technologies.
Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.

Qualifications

REQUIRED QUALIFICATIONS:

High School Diploma / GED and relevant work experience
Minimum of 1 year of experience in a similar call center role
All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:

Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
Ethernet connection is preferred.

Physical and Technical Requirements:

This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking.
Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
Professional home office setup free from distractions during operational hours.
Ability to attend virtual training sessions via webcam.

Education and Knowledge:

Thorough knowledge of home-based connectivity support.

Communication Skills:

Strong verbal and written communication skills.
Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat.
Proficiency in telephone and email etiquette.

Technical Proficiency:

Expertise in PC and Internet applications.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
Proficiency in web-based applications; Salesforce experience is a plus.
Knowledge of Microsoft Windows operating systems.

Customer Service and Problem-Solving:

Consultative approach to customer service.
Strong problem-solving and analytical skills with a solutions-oriented mindset.

Professional and Personal Qualities:

Ability to work in a high-volume environment while maintaining quality.
Ability to work independently and collaboratively within a team-oriented environment.
Resilient, detail-oriented, and accountable for high-quality work.
Ability to prioritize competing tasks and deliver results effectively.
Ability to take ownership of work and execute projects.
Open to feedback and demonstrates adaptability and continuous improvement.

Additional Requirements:

Ability to clear required background check.

DESIRED QUALIFICATIONS:

Previous experience with Education field
Salesforce Experience
Previous Customer Service or Tech Support experience with proven record of achievement

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.

Quick Apply

Refine Your Search

technical service representative 1 jobs in columbus

Customer Service and Tech Support - Customer Support for Learning and Development

Enrollment Administrator - Customer Support for Learning and Development

Maintenance Technician

Director of Northwest Regional Emergency Communications Center (NRECC)

Inside Sales Representative

Construction Superintendent-Brackett Builders

Registered Veterinary Technician

Assistant Maintenance Manager

Heavy Construction Equipment Mechanic

Traveling Construction Materials Technician II

Data Center Superintendent - Travel Team

Industrial Outside Sales Rep/Marketing

Project Estimator / Engineer 141086

Apartment Property Manager

Associate Customer Service Representative

Medical Records Technician (ROI)

Customer Service Representative

Field Service Representative

Sales Development Representative (Remote)

Human Resources Analyst (Vacancy)

I want to receive the latest job alert for technical service representative 1 in columbus

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected