Top 25 Technical support analyst entry Jobs in Columbus

Service Desk Analyst l
RedHelm —Columbus, OH
- On call
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
13d
Physical Security Systems Audit & Data Analyst
Blue Star Partners LLC —Columbus, OH
- $35 - $55 an hour
- Microsoft Outlook
- Mid-level
- Analysis skills
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GIS Analyst III
City of Hilliard —Hilliard, OH
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
7d
FCBank, Treasury Management Analyst
CNB Financial Corporation —Worthington, OH
- Full-time
- Background check
- Computer literacy
- Basic math
- Wellness program
- Paid holidays
Quick Apply
Financial Services Analyst
Nationwide —Columbus, OH
- 8 hour shift
- Hybrid work
- Research
- Mid-level
- Office
- Paid holidays
- Disability insurance
5d
Sr Business Analyst IT
Orveon Global US LLC —Columbus, OH
- $90,000 - $115,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Opportunities for advancement
Quick Apply
14d
Commercial Analyst
ABACUS —Columbus, OH
- Contract
- Hybrid work
- System design
- Office
- Finance
Quick Apply
6d
Data Governance- Manager
PRICE WATERHOUSE COOPERS —Columbus, OH
- $99,000 - $232,000 a year
- 5 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Right of Way Subject Matter Expert (Database)
Flairdocs —Columbus, OH
- Email
- English
- Mid-level
- Analysis skills
- Health savings account
- Paid holidays
GIS Specialist / GIS Specialist Senior
AEP Service Corporation —New Albany, OH
- $74,551 - $109,543 a year
- Full-time
- Microsoft Excel
- Computer Science
- Office
- Tuition reimbursement
- Opportunities for advancement
12d
DMS/EMS/SCADA Analyst to Assocaite
AEP Service Corporation —New Albany, OH
- $63,496 - $109,543 a year
- Full-time
- Computer Science
- Military
- No experience needed
- Tuition reimbursement
2d
Data Strategy-Manager
PRICE WATERHOUSE COOPERS —Columbus, OH
- $99,000 - $232,000 a year
- 5 years
- SQL
- Bachelor's degree
- Paid holidays
- Health insurance
Salesforce Marketing Cloud Senior Associate
PRICE WATERHOUSE COOPERS —Columbus, OH
- $77,000 - $202,000 a year
- Oracle
- Computer Science
- Marketing
- Paid holidays
- Health insurance
Project Cost Analyst
CBRE —New Albany, OH
- $115,000 - $130,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- US work authorization
- Relocation assistance
- Health insurance
Water Resources – Team Lead
HDR —Columbus, OH
- $107,170 - $153,100 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Data Engineer - Manager
PRICE WATERHOUSE COOPERS —Columbus, OH
- $99,000 - $232,000 a year
- 5 years
- DevOps
- Research
- Paid holidays
- Health insurance
Technical Instructor (Certified Information Systems Security Professional (CISSP))
Per Scholas —Columbus, OH
- $60 - $65 an hour
- Part-time
- Remote
- Classroom
- Google Workspace
- Computer science
- Paid parental leave
- AD&D insurance
Quick Apply
Manager, Income Tax
IGS Energy —Dublin, OH
- $110,850 - $177,360 a year
- Full-time
- 7 years
- Office
- Finance
- Health savings account
- Health insurance
Quick Apply
Sr. Financial Analyst
Worthington Steel —Columbus, OH
- Full-time
- Oracle
- Mid-level
- Office
Quick Apply
7d
Survey Chief - Engineering & Construction
Aquila Corporation —Columbus, OH
- Full-time
- Hybrid work
- 7 years
- Senior level
- Health insurance
- Dental insurance

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technical support analyst entry jobs near columbus

Service Desk Analyst l

RedHelm
Columbus, OH

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Job Details

13 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

IT user and group management
Windows
Compliance with security regulations
Technology security practices
High school diploma or GED
Managing clients in a customer support role
Cloud service support
Desktop (troubleshooting support)
Virtualization
Remote access software
MFA
macOS
VPN management
Identity and access management (IAM) solutions
Desktop administration

Full Job Description

RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients' success.

Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.

At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.

About the Role
We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across multiple channels. This role is responsible for incident resolution and service requests within a variety of client environments, and plays a critical part in maintaining service quality, customer satisfaction, and operational efficiency. The ideal candidate brings a customer-first mindset, strong attention to detail, and a genuine willingness to grow their technical skills over time.

Role & Responsibilities:

Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system
Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software
Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments
Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions
Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems
Identify, document, and escalate issues that exceed defined scope following established procedures
Execute documented scripts, workflows, and standard operating procedures
Provide end users with guidance aligned to security best practices and internal documentation
Collaborate with peers and other technical teams to ensure timely resolution and smooth handoffs when escalation is required

Soft Skill Requirements

Strong customer service orientation with the ability to remain professional under pressure
Clear verbal and written communication skills, including the ability to explain technical concepts to non-technical users
Attention to detail in documentation and ticket notes
Ability to follow defined processes while managing multiple tasks in a fast-paced environment
Willingness to learn, accept feedback, and develop technical skills over time

Technical Skill Requirements

Experience providing end-user technical support in a professional environment
Basic troubleshooting of Windows and macOS operating systems
Familiarity with user account management in Active Directory and cloud identity platforms
Basic understanding of TCP/IP networking and wired/wireless connectivity
Ability to support common business applications, VPN clients, and virtual desktop environments
Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security

Preferred Qualifications

Industry-recognized entry-level IT certifications (e.g., CompTIA A+)
Experience working in a ticket-based support or service desk environment
Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered

Additional Information

Participation in an on-call or after-hours support rotation may be required
Valid driver's license and reliable transportation may be required
Periodic local travel to client locations may be required based on business needs
Must be able to successfully pass state and federal background checks
High school diploma or equivalent required

Information Security Commitment

This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.

Please Note, RedHelm is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa.

Equal Opportunity Employer

RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.

Why Join Us

This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.

We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person's life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.

We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.

Quick Apply

Refine Your Search

technical support analyst entry jobs in columbus

Service Desk Analyst l

Physical Security Systems Audit & Data Analyst

GIS Analyst III

FCBank, Treasury Management Analyst

Financial Services Analyst

Sr Business Analyst IT

Commercial Analyst

Data Governance- Manager

Right of Way Subject Matter Expert (Database)

GIS Specialist / GIS Specialist Senior

DMS/EMS/SCADA Analyst to Assocaite

Data Strategy-Manager

Salesforce Marketing Cloud Senior Associate

Project Cost Analyst

Water Resources – Team Lead

Data Engineer - Manager

Technical Instructor (Certified Information Systems Security Professional (CISSP))

Manager, Income Tax

Sr. Financial Analyst

Survey Chief - Engineering & Construction

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