Top 16 Technical support level 2 Jobs in Columbus

Desktop Support Technician II
iT1 —Columbus, OH
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
14d
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
- $60,000 - $65,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Paid holidays
- Paid time off
3d
IT Service Desk Tier 2
Central Ohio Urology Group —Columbus, OH
- Full-time
- Surgery
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
2d
IT Services Specialist II, Service Desk
Quantum Health —Dublin, OH
- Computer science
- Computer Science
- Mid-level
Quick Apply
IS Customer Service Analyst II - RIS
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
IT Service Desk Tier 2
U.S. Urology Partners —Columbus, OH
- Full-time
- Surgery
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
2d
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
- $60,000 - $72,000 a year
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
IT Service Support Analyst 2
The Ohio State University —Columbus, OH
- $26.78 - $34.95 an hour
- Weekends as needed
- Hybrid work
- Background check
- Pass drug screening
- System design
Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- AD&D insurance
- Disability insurance
Quick Apply
8d
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply

Discover related jobs

Based on your search for technical support level 2 jobs.

Coordinator of Technology Services
Dublin City Schools —Dublin, OH
The position also has responsibilities for the analysis, design, deployment and operations of IT software and hardware systems. Ensure the safety of students.
$89,177 - $98,454 a year
1d
Desktop Support Technician II
iT1 —Columbus, OH
You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure…
Quick Apply
14d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support Technician II
iT1 —Columbus, OH
You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure…
Quick Apply
14d
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
$60,000 - $65,000 a year
3d

Show more jobs in cities nearby

I want to receive the latest job alert for technical support level 2 in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Desktop Support Technician II

iT1 -
Columbus, OH

Quick Apply

Job Details

Full-time
14 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Enterprise software
Laptop (troubleshooting support)
Incident management software
Hardware maintenance
Printer (troubleshooting support)
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Technical customer support for office equipment
Desktop administration
Hardware diagnostics
Peripheral hardware support
Ticketing system technical support

Full Job Description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Desktop Support Technician to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our valued client locations. In this highly visible role, you'll represent both our organization and our client, delivering responsive, professional IT support that keeps employees productive and business operations running smoothly.

This position goes beyond traditional desktop support. You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure seamless operation of conference rooms, meetings, and special events. Success in this role requires a blend of technical expertise, professionalism, and a customer-first mindset.

The ideal candidate thrives in a client-facing environment, takes ownership of challenges, and enjoys building strong relationships with end users. If you're known for your ability to solve problems, communicate effectively, and deliver a true "white-glove" support experience, we'd love to meet you.

Join a team where you'll have the opportunity to make an immediate impact, work directly with business leaders, and serve as a key technology resource within a dynamic client environment.

Requirements

Key Responsibilities

Customer Service & End-User Support
- Provide responsive, professional, and courteous technical support to all end users
- Deliver a high-quality customer experience by communicating clearly and setting expectations
- Maintain ownership of incidents and service requests from initiation through resolution
- Ensure timely updates and accurate documentation within the ticketing system

VIP / Executive Support
- Provide white-glove technical support to executive leadership and VIP users
- Anticipate and proactively address technical needs to minimize downtime
- Maintain a high degree of professionalism, discretion, and urgency when handling executive requests
- Support executive workstations, mobile devices, and conference room setups with minimal disruption

Event & Meeting Support
- Provide technical support for meetings, conferences, and special events
- Set up and troubleshoot:
- - Conference room technology
- - Audio/visual systems
- - Collaboration tools (Teams, conferencing platforms)
- Ensure smooth operation of technology during live events and quickly resolve issues as they arise

Technical Troubleshooting (Hardware & Software)

Diagnose and resolve issues related to:
- Windows operating systems
- Standard business applications
- Network connectivity and user access

Perform installation, configuration, and maintenance of desktops, laptops, and peripherals

Troubleshoot and support:
- Printers and secure print systems
- Docking stations, monitors, and accessories

Escalate complex issues to appropriate teams while maintaining ownership

Endpoint & Device Support

Support device lifecycle activities, including:
- Imaging and device deployment
- Hardware replacements and refresh programs
- Onboarding/offboarding setup and equipment provisioning

Ensure endpoints are configured according to enterprise standards

Operational Support & Documentation

Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks

Maintain accurate and complete ticket documentation for all work performed

Follow established policies, procedures, and escalation processes

Contribute to knowledge base articles and process documentation

Required Qualifications

2–5+ years of experience in desktop or end-user support
Experience supporting Windows-based environments and enterprise applications
Hands-on experience with hardware troubleshooting (desktops, laptops, printers, peripherals)
Familiarity with IT ticketing systems (e.g., ServiceNow or similar)
Strong customer service and communication skills

Preferred Qualifications

Experience with endpoint management tools (e.g., Intune, MECM/SCCM)
Experience supporting executive/VIP users in a corporate environment
Relevant certifications (CompTIA A+, Network+, ITIL Foundation)
Experience in regulated industries (e.g., financial services)

Location:

Location: Onsite — Columbus, OH

This is a one-year duration position.

Benefits

Medical, dental, and vision benefits with highly subsidized premiums
Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
401(k) Plan with employer match
Onsite Fitness Center

Quick Apply

Refine Your Search

technical support level 2 jobs in columbus

Desktop Support Technician II

IT Support Specialist II

IT Service Desk Tier 2

IT Services Specialist II, Service Desk

IS Customer Service Analyst II - RIS

IT Service Desk Tier 2

IT Help Desk Technician II

IT Service Support Analyst 2

Help Desk Support Specialist II

IT Support Specialist II

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for technical support level 2 in columbus

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected