Top 4 Technology support manager Jobs in Columbus

Lead Desktop Administrator
Red Roof —New Albany, OH
- Mid-level
- Microsoft Office
- 3 years
Quick Apply
Tech Support Lead
The Christian and Missionary Alliance —Reynoldsburg, OH
- $59,000 - $69,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Mid-level
- 3 years
- Paid jury duty
- Health savings account
Technical Service Operations Manager
Xerox —Westerville, OH
- $60,377 - $80,000 a year
- Full-time
- Mid-level
- Analysis skills
- Conflict management
Onshore Oracle Field Service Lead
Deloitte —Columbus, OH
- $125,000 - $155,000 a year
- Full-time
- Oracle
- Computer Science
- 3 years

More jobs to discover

Find similar jobs that you might be interested in.

Tech Support Lead
The Christian and Missionary Alliance —Reynoldsburg, OH
For employees in the field, reports and escalates systems-level or application-related programming issues to the appropriate technology team employees.
$59,000 - $69,000 a year
Lead Desktop Administrator
Red Roof —New Albany, OH
Take inbound Desktop support calls resolving customer issues timely and effectively as needed. Associate Degree in an Information Technology related field or…
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Lead Desktop Administrator
Red Roof —New Albany, OH
Take inbound Desktop support calls resolving customer issues timely and effectively as needed. Associate Degree in an Information Technology related field or…
Quick Apply
Tech Support Lead
The Christian and Missionary Alliance —Reynoldsburg, OH
For employees in the field, reports and escalates systems-level or application-related programming issues to the appropriate technology team employees.
$59,000 - $69,000 a year

Show more jobs in cities nearby

I want to receive the latest job alert for technology support manager in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technology support manager jobs near columbus

Technical Operations Manager jobs in Florida

School Facility Manager jobs in Massachusetts

Technical Operations Manager jobs in San Francisco Bay Area, Ca

Technical Operations Manager jobs in Easton, Pa

Automotive Sales Manager jobs in Los Angeles, Ca

Technical Writer jobs in Baltimore, Md

Technical Writer jobs in Austin, Tx

Technical Operations Manager jobs in Santa Clara, Ca

System Administrator jobs in Huntsville, Al

Office Administrator jobs in Boston, Ma

System Administrator jobs in Albuquerque, Nm

Program Administrator jobs in New York, Ny

Hospital Administrator jobs in Orange County, Ca

System Administrator jobs in Bellevue, Wa

Skilled Nursing Home Administrator jobs in Orlando, Fl

Contract Administrator jobs in Minnesota

Technical Lead jobs in Research Triangle Park, Nc

Apparel Technical Designer jobs in California

It Technical Support jobs in Cincinnati, Oh

Technical Lead jobs in Monroe, Ct

Lead Desktop Administrator

Red Roof -
New Albany, OH

Quick Apply

Job Details

Qualifications

Desktop computer repair
Customer communication
Network troubleshooting
Confidential information handling
Customer relationship building
Professional ethics
Laptop (troubleshooting support)
Hardware maintenance
Training material drafting
Printer (troubleshooting support)
User training (technical support)
Computer hardware
Desktop (troubleshooting support)
Incident management operations support
Instructor-led training (training delivery method)
Software documentation
Technical customer support for office equipment
Hardware management
Training & development
Desktop administration
Peripheral hardware support
Teaching
Teaching technology use

Full Job Description

Position Responsibilities

Take inbound Desktop support calls resolving customer issues timely and effectively as needed
Handle high level escalations and direct assignments from Desktop Administrator Manager and other IT management
Display excellent customer service with customers throughout the support process
Respond promptly to user, team and management communications via ticketing system, email, Microsoft Teams
Creates new image builds for large updates / Microsoft OS releases to ensure efficient reimage process
Audit and manage user Office 365 and Active Directory accounts (Create, remove, change)
Maintain current knowledge of computer imaging, computer setup, credit card reader software and hardware setup including current best practices and configurations for available models
Works closely with management as a lead for handling setup for new property openings and other assigned tasks
Jira Ticket system management including user management / audit
Provides inventory management for corporate assets
Works with third party vendors for warranty repair of departmental IT equipment
Serves as an escalation point for Desktop Administrator
Assist Desktop Administrator with more challenging support issues and serve as a point of reference to confirm hardware upgrade / replacement recommendations
Assist Desktop Administrator Team and management with creation of beneficial training materials pertaining to computer troubleshooting and usage
Assists with shipping in house equipment for new property openings
Report major issues to the Desktop Administrator Manager for discussion and review
Assists Desktop Administrator Manager with hardware refresh review and vendor choices for hardware upgrades
Assists Desktop Administrator Manager with Call Reviews for Desktop Administrators
Assists Desktop Administrator Manager with PCI security audits for corporate assets
Assists Desktop Administrator Manager with software rollout planning as well as team needs and training
Other duties as assigned

Position Requirements

Associate Degree in an Information Technology related field or equivalent work experience
3-5 years experience in Red Roof Desktop Administrator role or 5+ years of equivalent experience
Excellent customer service and interpersonal communication skills
Ability to work with diverse support population with varying Information Technology skill levels
Ability to think critically, problem-solve, communicate, and manage task execution
Strong incident remediation skills
Demonstrated ability to lead and manage through challenging projects and multiple priorities
Must work well in a dynamic environment with adapting to changing business needs
Support self growth and development with a strong drive to learn and teach others
Multi-tasking and time-management skills, with the ability to prioritize tasks
Strong hardware and software skills with emphasis on common PC, printer, and Network issues
Experience with technology Manufacturers: Microsoft (Surface), Lenovo, Apple, Brother is preferred
Ability to work efficiently either independently or working closely with a team or group
Ability to create training documentation and train in a formal in person or remote setting
High level of professionalism, ethics, and integrity, with the ability to build relationships while ensuring compliance with all company policies
Able to handle sensitive/confidential situations and documentation

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

technology support manager jobs in columbus

Lead Desktop Administrator

Tech Support Lead

Technical Service Operations Manager

Onshore Oracle Field Service Lead

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for technology support manager in columbus

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected