Top 99 user support specialist Jobs in columbus

Home Lending Account Specialist I Bilingual English and Spanish Required
JPMorganChase —Columbus, OH
- Full-time
- Hybrid work
- Research
- High school diploma or GED
- Organizational skills
- Health insurance
- Tuition reimbursement
4d
Retail Merchandising Field Specialist
Channel Partners —Dublin, OH
- $17 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- 401(k)
Procurement Systems Specialist - REMOTE
Ryder System —Columbus, OH
- $64,000 - $66,000 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Client Retention Specialist (Remote)
Beyond Finance —Columbus, OH
- $19 - $20 an hour
- Call employer
- Remote
- High school diploma or GED
- Associate's degree
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Radiology Equipment Specialist
The Ohio State University —Columbus, OH
- Full-time
- Background check
- Pass drug screening
- System design
- Paid parental leave
- Disability insurance
Industrial Field Service Specialist
Matthews International Corporation —Ohio
- From $75,000 a year
- Overtime
- Microsoft Outlook
- Computer literacy
- Basic math
- Travel reimbursement
- Health savings account
Linux Software Support Specialist
Leidos —Ohio
- $57,850 - $104,575 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Fair chance
5d
Procurement and Communications Specialist
NBBJ —Columbus, OH
- $65,000 - $80,000 a year
- Marketing
- 5 years
- Mid-level
Technology Support Specialist (part-time)
Columbus Academy —Gahanna, OH
- Part-time
- Entry level
Quick Apply
Healthcare IT Specialist
OFFOR HEALTH —Columbus, OH
- $37 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist I
Gifthealth Inc —Columbus, OH
- $54,000 - $64,000 a year
- Full-time
- Google Workspace
- HIPAA
- High school diploma or GED
Quick Apply
Senior Oversight Specialist
Ultimus Fund Solutions —Columbus, OH
- $55,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Finance
Quick Apply
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
- Full-time
- HIPAA
- Mid-level
- Office
- Paid holidays
- Paid time off
E-commerce Specialist
Alexanders Jewelers —Columbus, OH
- $19 - $21 an hour
- Part-time
- Mid-level
- Analysis skills
- Continuous improvement
- Health insurance
- Employee discount
Quick Apply
Security Specialist (NJUS)
NetJets —Columbus, OH
- Office
- High school diploma or GED
- 2 years
- Health savings account
- Disability insurance
Help Desk Support Specialist
Franklin International —Columbus, OH
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
1d
Product Specialist II
T-Cetra LLC —Dublin, OH
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Marketing
- Pass drug screening
- Wellness program
- Health insurance
Quick Apply
IT Specialist
PrimaryOne Health —Columbus, OH
- Mid-level
- Windows
- Microsoft Office
- Paid holidays
- Disability insurance
IT Support Specialist II
Gifthealth Inc —Columbus, OH
- $58,000 - $69,000 a year
- Full-time
- Google Workspace
- HIPAA
- Mid-level
Quick Apply

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Home Lending Account Specialist I Bilingual English and Spanish Required

JPMorganChase -
Columbus, OH

Apply Now

Job Details

Full-time
4 days ago

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Foreign language proficiency
Confidential information handling
Phone communication
Professional ethics
High school diploma or GED
Managing clients in a customer support role
Computer skills
Customer support
Client interaction via phone calls

Full Job Description

JOB DESCRIPTION

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Home Lending Account Specialist within the Chase brand, you will be responsible for providing exceptional service by managing incoming calls from customers inquiring about their mortgage accounts. Being the primary point of contact, you will be thoroughly trained in the product to address any questions our customers might have, from simple payment inquiries to more complex issues such as escrow. You will collaborate with internal specialists to ensure our customers have access to experts for further assistance if needed. As a representative of the Chase brand, you will strive to deliver exceptional client service by assisting our customers throughout their mortgage needs, offering options and finding the right solutions. Our team members are dynamic, proactive, adaptable to change, maintain a positive attitude, continuously develop their skills, and contribute to achieving the organization's broader objectives.

Job Responsibilities

Own the customer experience from start to finish while treating customers with respect and displaying empathy
Inspires customer confidence through business knowledge, reliability, and making appropriate decisions on behalf of our customers quickly and effectively
Balance the competing responsibilities and goals of a metrics-driven environment
Demonstrate resiliency and extreme adaptability in a fast-paced environment
Navigate multiple technologies while staying engaged with our customers
Document customer account activities thoroughly and concisely
Demonstrates personal excellence including punctuality, reliability, integrity, and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Leverages business knowledge, tools and resources to deliver results that meet all Regulatory, Compliance, quality standards and departmental practices
Maintain the highest standards of honesty, fairness and ethics. May be exposed to confidential information
Effectively prioritize work, critical thinking and exercise independent judgement to ensure efficiency

Required Qualifications, Capabilities, and Skills

High School diploma/GED required
Reading and speaking in both Spanish and English fluently is required for this role
Minimum of one year of customer interaction or customer support, either by phone or face-to-face
Must be willing to work in an environment that requires 100% high volume phone-based customer interaction
Detail oriented with exceptional communication, interpersonal and problem solving skills
Proven ability to work effectively in a fast-paced environment
Ability to think strategically, understand the business objectives, and translate them into actionable items
Strong desire to learn and become better educated in the mortgage industry
Demonstrated ability to work independently and as a member of a high performing team
Maintain the highest standards of honesty, fairness and ethics. May be exposed to confidential information
Intermediate analytical, computer, and research skills

Work Schedules:

This is a hybrid (3 days in office / 2 days remote) role located in Columbus, subject to change. Work schedule will vary and specific information will be provided by the hiring manager and subject to change based on business needs.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Apply Now

Refine Your Search

user support specialist jobs in columbus

Home Lending Account Specialist I Bilingual English and Spanish Required

Retail Merchandising Field Specialist

Procurement Systems Specialist - REMOTE

Client Retention Specialist (Remote)

Radiology Equipment Specialist

Industrial Field Service Specialist

Linux Software Support Specialist

Procurement and Communications Specialist

Technology Support Specialist (part-time)

Healthcare IT Specialist

IT Support Specialist I

Senior Oversight Specialist

Tier 1 Technical Support Specialist

IT Support Specialist II

E-commerce Specialist

Security Specialist (NJUS)

Help Desk Support Specialist

Product Specialist II

IT Specialist

IT Support Specialist II

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