Essential Duties and Responsibilities
-
Provides direction and oversight of a 24-hour, 7-day a-week operation within a correctional facility that aligns with FCH’s healthcare standards and institutional policies.
-
Establishes quality measures and standards for continuous process improvement.
-
Manages and analyzes financial and statistical data, identifying areas for improvement.
-
Supervises subcontracted services (pharmacy, lab, x-ray, specialty providers).
-
Maintains effective communication with facility administration, FCH staff, correctional personnel, contractors and external agencies.
-
Manages staff recruitment, orientation, performance evaluations, and professional development.
-
Conducts staff meetings to ensure consistent communication across all shifts.
-
Manages clinical personnel licensure to ensure compliance. Oversees contracted services and maintains accurate reporting and record-keeping.
-
Monitors and optimizes healthcare utilization, including those with serious health conditions, requiring hospitalization and outside healthcare services promoting quality care and cost-effectiveness.
-
Promotes quality improvement standards and ensures compliance with managed care principles.
-
Serves as a liaison between professional organizations and seeks accreditation where applicable.
-
Maintains confidentiality and security of health records and patient information.
-
Participates in on-call responsibilities, attends relevant seminars, and travels as required.
-
Reviews inadequacies with crisis intervention services and implement corrective steps as needed.
-
May be required to arrange and/or participate in a system of 24-hour crisis intervention services.
-
Communicates information to nursing staff, physicians, supervisory personnel or other staff as necessary.
-
Ensures compliance with all federal, state and local regulations.
- Performs other duties as assigned to support FCH’s goals, objectives and values.
Knowledge, Skills, Abilities and Competencies
-
Knowledge and familiarity with NCCHC, ACA, OSHA, HIPAA, and Joint Commission standards.
-
Knowledge and expertise in public health, and the diagnosis and treatment of individuals.
-
Strong organizational, operational planning, and decision-making skills.
-
Strong experience handling emergency response, compliance audits, and operational challenges in high-security environments.
-
Strong ability to manage budgets, analyze contracts, managing complex staffing matrices between medical and mental health teams.
-
Strong experience with electronic health records (EHR) and healthcare management software.
-
Ability to manage multiple priorities in a fast-paced correctional healthcare environment.
-
Strong interpersonal, analytical and decision-making skills.
-
Maintain positive, collaborative working relationships with leadership, staff, patients, the public and external partners.
-
Strong ability to maintain confidentiality of all proprietary and/or confidential information.
-
Possess strong judgment, discretion, high-level of flexibility and integrity.
-
Ability to quickly assess medical emergencies and implement appropriate interventions effectively and calmly.
-
Strong attention to detail, follow-up and timely completion of assigned tasks.
-
Excellent communication skills with proven experience leading, managing, and coaching medical staff through complex human resources issues and challenges.
Minimum Education and/or Experience Qualifications
-
Bachelor’s degree in nursing, healthcare administration, business administration, or a related field from an accredited college or university
-
Three (3) years of progressive management or leadership experience
-
Three (3) years of administrative and clinical experience related to comprehensive medical, dental, and mental healthcare services within a correctional healthcare or acute care setting OR
-
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Required Certifications and Licenses
- Must have and maintain a current RN or NP licensure within the State of Georgia
-
Must have or attain a BLS Certification prior to your first day of employment
Preferred Qualifications
-
Certified Correctional Health Professional (CCHP)
Special Requirements: This position will be subject to a background check.
ADA Statement
In accordance with the American Disabilities Act (ADA), FirstClass Healthcare provides reasonable accommodations to qualified individuals with disabilities to perform the essential functions of the position, unless doing so would cause undue hardship on the company. Please contact the Human Resources department with any accommodation questions or requests in writing at [email protected].
Physical and Mental Demands
This position requires the physical and mental ability to perform essential job functions, including frequent standing, walking, sitting, lifting, bending, pushing, pushing, twisting, kneeling, crouching, grasping, and repetitive motion. Must be able to seize, hold, grasp, turn or otherwise work with your hands. Must be able to perform repetitive tasks, such as typing for extended periods of time, viewing a computer and reading a variety of materials. This role also occasionally requires exerting up to 50 pounds of force to lift, carry, push, or pull objects, with or without reasonable accommodation.
In this position, you must be able to effectively communicate, possess clinical judgment, and respond to emergency or high-stress situations, with or without reasonable accommodation.
This position requires sustained concentration, sound clinical judgment, situational awareness, cognitive flexibility and adaptability, and the ability to remain calm and focused while working in a correctional environment.
Work Environment
Work is performed in a correctional healthcare environment with exposure to noise, communicable diseases, controlled access areas, and unpredictable conditions. Employees must comply with all safety, security, infection control and emergency response protocols. Reasonable accommodation may be provided in accordance with the ADA, provided that it does not present an undue hardship on the company’s operations.
The Health Services Administrator (HSA) is responsible for providing oversight of the healthcare services program within the facility, ensuring compliance with state
and local regulations, ACA, NCCHC, and state accreditation standards. In addition, the HSA will also provide administrative oversight for all medical, dental, and mental health service teams; optimize operational efficiency, and maintain high-quality patient care standards. This position will report directly to the Vice President of Nursing.
About Us
FirstClass Healthcare (FCH) is a physician owned and operated Atlanta-based healthcare organization focused on delivering patient-centered care that specializes in treating patients with compassionate care through operational and clinical excellence. FCH is dedicated to providing exceptional care to a population who are most often in their greatest time of need.
Come join our world-class team of professionals to make a difference and be part of our mission, “Delivering Medically-Led Quality Care to People in Jails and Prisons”.
First Class Healthcare Staffing Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
