Job Overview
The Night Auditor performs the duties of a Front Desk Agent and completes, balances and files night audit reports the daily financial transactions for the various areas of the hotel (i.e. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information in accordance with cash handling, credit card processing and accounting policies and procedures.
Duties and Responsibilities
ESSENTIAL FUNCTIONS
Audit, balance, post and report on the financial transactions for the various areas of the hotel (i.e. food and beverage outlets, rooms/front desk, gift shop, etc.) to ensure accuracy and proper cash handling procedures are followed.
Audit, balance, post and report on the room charges including phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures to ensure accuracy and proper cash handling procedures are followed.
Complete, balance and file night audit reports including over/short figures, deposits, counts, house charges, and promotional materials.
Prepare and input statistics and income journal sheets for preparation of daily reports.
Perform the duties of a Front Desk Agent including greeting, registering and assigning rooms in accordance with policies and procedures. Use suggestive selling skills and company sales programs to maximize revenue and occupancy levels. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and making change.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Check with manager / supervisor before leaving work area for any reason.
Perform other duties and responsibilities as assigned.
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Ensure all reports and back-up vouchers are complete and filed properly.
Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
Review and correct discrepancies in the Front Desk System.
Coordinate the closing of areas/outlets of the hotel (i.e. food and beverage outlets, gift shop, etc.) with the Front Desk to facilitate a smooth operation of file maintenance and reset of system totals for next day operations.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities.
Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
Basic mathematical skills and ability to operate a 10-key by touch.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Ability to access and accurately input information using a moderately complex computer.
Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette and customer service skills.
QUALIFICATION STANDARDS
Working Environment / Physical Activities:
Inside with protection from weather but not necessarily changes in temperature.
Physical activities include standing or sitting for long periods of time. Walking, talking, seeing, hearing, talking, fingering, feeling, reaching, bending, grasping, and holding. Considerable repetitive motion of hands, fingers and wrists as pertains to the operation of a computer keyboard.
Requires working all nighttime hours.
Education:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma or equivalent education required.
Experience:
One-year experience in a similar size operation preferred. Hotel and customer experience preferred.
Licenses or certificates:
Ability to obtain any government required licenses or certificates. CPR Certification and/or First Aid training preferred.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
I have read and reviewed this job description with my immediate supervisor and fully understand the terms set forth:
Work Location: In person
