Top 105 Customer experience specialist Jobs in Columbus Ms

Customer Quality Specialist
Cummins Inc. —Starkville, MS
- $91,200 - $136,800 a year
- US work authorization
- In-person
- Senior level
- Relocation assistance
Customer Service Specialist
Sherwin-Williams —Columbus, MS
- $16.93 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
6d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —West Point, MS
- $16.93 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
Field Services Specialist - Mississippi / Louisiana Area
NRT Technology Corp. —Mississippi
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Licensed Sales Professional (LSP) - MS
Allstate —Mississippi
- Full-time
- Remote
- In-person
- Communication skills
- Entry level
- Paid training
- On-the-job training
Leasing Specialist - Full - Time
Redstone Residential —Starkville, MS
- $14 an hour
- Full-time
- Sales
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
Leasing Specialist
Green Alpha Property Management —Starkville, MS
- $18 - $20 an hour
- Communication skills
- Entry level
- Commercial
- Health insurance
- Dental insurance
Quick Apply
Fleet & Business Support Specialist
Gregory Construction —Columbus, MS
- 5 years
- Office
- Administrative experience
Quick Apply
3d
Delivery Specialist
O'Reilly Automotive Stores —Columbus, MS
- Full-time
- Sales
- Merchandising
- Driver's License
- Employee stock purchase plan
- Health insurance
Quick Apply
Specialist Footwear
DICK'S Sporting Goods —Columbus, MS
- Full-time
- Background check
- High school diploma or GED
- 1 year
Parts Specialist
O'Reilly Automotive Stores —West Point, MS
- Full-time
- ASE Certification
- Merchandising
- Cleaning
- Employee stock purchase plan
- Health insurance
Quick Apply
Auto Glass Specialist
Glass Doctor of Columbus -x —Columbus, MS
- Full-time
- 2 years
- Communication skills
- Entry level
- Paid training
- Paid holidays
Quick Apply
Specialist Golf
DICK'S Sporting Goods —Columbus, MS
- Full-time
- Background check
- High school diploma or GED
- 1 year
Sales - Wireless Specialist-West Point, MS
Russell Cellular- Authorized Verizon Dealer —West Point, MS
- $12 - $17 an hour
- Weekends as needed
- Ability to lift 50 pounds
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
9d
Flat Glass Specialist
Glass Doctor of Columbus -x —Columbus, MS
- Full-time
- 2 years
- Communication skills
- Entry level
- Paid training
- Paid holidays
Quick Apply
Ford-Lincoln Client Specialists (Sales Consultants)
Cannon Ford Lincoln of Starkville —Starkville, MS
- Up to $150,000 a year
- Email
- In person
- Sales
- Dealership
- Driver's License
- Paid training
- Disability insurance
Quick Apply
12d
Concrete Protection Specialist
Carboline Global Inc. —United States
- Full-time
- Up to 50% travel
- Ability to lift 50 pounds
- Driver's License
- Health savings account
- Health insurance
Quick Apply
Senior Steelmaking Process Specialist
RHI Magnesita —United States
- Master's degree
- Analysis skills
- Bachelor's degree
- Mileage reimbursement
- Disability insurance
Quick Apply
6d
HVAC/R Maintenance Specialist needed in Antarctica!
Amentum —United States
- $2,070.60 a week
- Full-time
- Background check
- Heavy lifting
- 5 years
- Health insurance
- Dental insurance
Senior Construction Environmental Specialist - Solar
M. A. Mortenson Company —United States
- $98,800 - $133,300 a year
- Construction site
- 8 years
- Driver's License
- AD&D insurance
- Paid holidays

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Customer Quality Specialist

Cummins Inc. -
Starkville, MS

Apply Now

Job Details

$91,200 - $136,800 a year

Benefits

Relocation assistance

Qualifications

Customer communication
Customer relationship building
Defect resolution root cause analysis
Corrective and preventive actions (CAPA)
Customer engagement
Quality assurance experience within automotive industry
Root cause analysis
Cross-functional communication
Quality control experience within automotive industry
Production troubleshooting

Full Job Description

Job Summary:

We are looking for a talented Customer Quality Specialist to join our team for our location in Starkville, MS . In this role, you will serve as the on-site quality lead and primary point of contact for all customer quality matters, providing hands-on, real-time support during engine builds to quickly identify, contain, and resolve quality issues without disrupting production. You will coordinate closely with cross-functional teams across the customer site and plant to ensure timely and effective responses, while also supporting Safe Launch and Value Package Introduction (VPI) activities to confirm product and process readiness. This position plays a critical role in verifying build readiness, driving adherence to IATF 16949, APQP, PPAP, and customer-specific quality requirements , and ensuring customer expectations are consistently met. This role will be onsite in Columbus/Starkville, Mississippi , and requires strong problem-solving skills, clear communication, and a proactive, customer-focused mindset.

In this role, you will make an impact in the following ways:

Understanding Customer Expectations: Develops a strong grasp of customer requirements and quality expectations to ensure products and processes align with their needs.
Resolving Customer Quality Issues: Leads the implementation and closure of action plans for customer concerns, including those related to product performance, supply chain reliability, or internal processes.
Prioritizing Using Customer‑Centric Metrics: Applies customer-focused quality metrics to identify, evaluate, and prioritize issues that have the greatest impact on the customer experience.
Building External Relationships: Develops and maintains productive partnerships with external stakeholders and supports the creation of key quality communications; in some cases, communicates directly with customers.
Driving Process Improvements: Contributes to ongoing improvement initiatives by identifying opportunities, proposing enhancements, and supporting cross-functional efforts to strengthen quality performance.
Leading Continuous Improvement Work: Identifies problems, prioritizes corrective actions, and leads or participates in Six Sigma or continuous improvement projects to drive measurable results.
Supporting Quality Strategy Execution: Helps advance the vision and strategic direction of the Customer Quality organization, ensuring alignment with performance metrics, goal tree initiatives, and long-term quality objectives.
Enhancing Organizational Effectiveness: Collaborates across teams to reinforce best practices, elevate quality standards, and support a culture of accountability and continuous improvement throughout the organization.

To be successful in this role you will need the following:

Customer Focus: Builds strong relationships with customers and consistently delivers solutions that reflect their needs, expectations, and long‑term success.
Action Oriented: Tackles new opportunities and challenging issues with urgency, high energy, and a proactive mindset that keeps work moving forward.
Collaborative Leadership: Partners effectively across teams and functions, building trusted relationships and aligning others around shared objectives and quality outcomes.
Effective Communication: Delivers clear, thoughtful, and audience‑appropriate communication across multiple channels, ensuring alignment and shared understanding at every level.
Quality & Problem‑Solving Expertise: Applies structured problem‑solving methods, data‑driven analysis, and quality planning practices to identify root causes, prevent recurrence, and influence decisions that balance customer, business, and technical priorities.

Education, Licenses, Certifications:

College, university, or equivalent degree required, Engineering or a related technical or scientific subject preferred.
Green Belt Certification preferred.
This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Minimum of 2 years of relevant experience.
Serve as the on-site quality lead and primary point of contact for customer quality issues
Provide real-time support during engine builds to resolve quality issues; lead containment actions to prevent production disruption
Coordinate cross-functional response between customer site and plant
Support Safe Launch and Value Package Introduction (VPI) activities
Verify product and process readiness during builds
Ensure adherence to IATF 16949, APQP, PPAP, and customer-specific requirements

This role will be onsite in Columbus/Starkville, Mississippi.

Job Quality

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

Min Salary $91200

Max Salary $136800

ReqID 2429015

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

Apply Now

Refine Your Search

customer experience specialist jobs in columbus ms

Customer Quality Specialist

Customer Service Specialist

Bilingual Customer Service Specialist (Spanish)

Field Services Specialist - Mississippi / Louisiana Area

Licensed Sales Professional (LSP) - MS

Leasing Specialist - Full - Time

Leasing Specialist

Fleet & Business Support Specialist

Delivery Specialist

Specialist Footwear

Parts Specialist

Auto Glass Specialist

Specialist Golf

Sales - Wireless Specialist-West Point, MS

Flat Glass Specialist

Ford-Lincoln Client Specialists (Sales Consultants)

Concrete Protection Specialist

Senior Steelmaking Process Specialist

HVAC/R Maintenance Specialist needed in Antarctica!

Senior Construction Environmental Specialist - Solar

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