Supervisor, Solutions Center (IGS Inbound)
IGS Energy —Dublin, OH
- $61,050 - $97,680 a year
- Full-time
- Customer service
- Mid-level
- Residential
- Health savings account
- Health insurance
Quick Apply
9d
Customer Service Team Leader
battleface —Columbus, OH
- Full-time
- Remote
- Mid-level
- Leadership
- 2 years
Quick Apply
Director, Customer Relations
4 Over llc —Columbus, OH
- $140,000 - $170,000 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- AD&D insurance
- Paid holidays
Customer Service Manager, Airport Customer Experience
American Airlines —Columbus, OH
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
2d
Bilingual Quality Assurance Specialist
Fortuity —Columbus, OH
- $21 - $25 an hour
- Full-time
- 18 years or older
- Computer literacy
- Writing skills
- Opportunities for advancement
Quick Apply
6d
Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
- Full-time
- No experience needed
- Mid-level
- Office
- Wellness program
- Health savings account
Quick Apply
Client Service & Sales Manager
Detail Pro Shop —Dublin, OH
- $45,000 - $60,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Retail Customer Service Lead
PetSmart —Grove City, OH
- $13.65 - $22.70 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Customer Care Lead
Good Buy Gear Inc —Commercial Point, OH
- Full-time
- Remote
- Mid-level
- Leadership
- 2 years
- Paid holidays
- Health insurance
Quick Apply
Customer Service Supervisor
DHL —Canal Winchester, OH
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
Quick Apply
Director of Customer Service & Administrative Services
Suburban Natural Gas Company —Lewis Center, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Paid time off
Quick Apply
6d
Customer Service Supervisor
Health Care Logistics —Grove City, OH
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
1d
Director of Customer Success
AssetWatch, Inc. —Columbus, OH
- $160,000 - $194,000 a year
- Remote
- Spanish
- English
- Mentoring
- Flexible schedule
- Retirement plan
Quick Apply
9d
Customer Service Manager
James and James Fulfilment Ltd. —Columbus, OH
- $65,000 - $75,000 a year
- Full-time
- Office
- Analysis skills
- Warehouse
- Health insurance
- Paid time off
Quick Apply
Service Manager
Feldman Automotive —Columbus, OH
- 5 years
- Mentoring
- Senior level
Quick Apply
Customer Care Experience Manager
Abercrombie & Fitch Co. —New Albany, OH
- Full-time
- Inventory management
- Bachelor's degree
- Travel
1d
Director of Customer Experience
Paradigm at Creekside —Gahanna, OH
- Full-time
- Skilled nursing facility
- Microsoft Outlook
- Computer literacy
- Paid time off
- Vision insurance
Quick Apply
1d
Senior Client Service Associate
ClearCourse Wealth Advisors —Columbus, OH
- $80,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- Experience equivalent to degree accepted
- Paid holidays
- 401(k)
Quick Apply
9d
Customer Success Manager I
Ryder System —Etna, OH
- $75,000 - $90,000 a year
- Urgently hiring
- 5 years
- Mid-level
- Office
- Paid parental leave
- Paid holidays
TSS Operations Manager
RAB Aggregator, LLC —Westerville, OH
- $65,000 - $72,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply

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Supervisor, Solutions Center (IGS Inbound)

IGS Energy -
Dublin, OH

Quick Apply

Job Details

Full-time
$61,050 - $97,680 a year
9 days ago

Benefits

Health savings account
Caregiver leave
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Vision insurance
401(k) matching

Qualifications

Coaching
High school diploma or GED
Team training

Full Job Description

Job Summary:

As a Solutions Center Supervisor, you will champion IGS culture and vision through strategic department initiatives and team development. You will develop a team that supports diverse and competing priorities. You will lead the team through performance management, coaching, and employee development in alignment with the Solutions Center Vision and company’s objectives and values.

Primary Responsibilities:

Build relationships within the team by providing coaching, motivation and development to team members that support the IGS residential product suite through genuine conversations, customer education and exceptional customer experience.
Create an environment where team members proactively work to grow the IGS residential business through effective product education, selling and cross-selling.
Demonstrate effective leadership by developing and documenting team member performance through side-by-side coaching, call reviews/calibrations, performance evaluations, and goal setting in order to continuously improve productivity and performance.
Appropriately address and resolve employee issues by consulting with management and/or Human Resources as appropriate.
Collaborate with internal business partners to identify trends, resolve operational issues, and align team expectations with business needs.
Challenge and develop team through goal setting, coaching, and accountability conversations.
Lead and support team through ongoing change by effectively communicating, understanding team’s needs, and driving positive conversations.
Lead the talent acquisition process including training and onboarding. Able to identify and recruit new team members that enhance the culture of the team and bring value to IGS.
Drive Solutions Center objectives by partnering with Workforce Management to understand your team’s performance results and staffing needs.
Additional duties and projects as assigned.

Skills & Abilities:

Able to prioritize and coordinate several tasks simultaneously, functioning well under pressure in order to meet time constraints and deadlines.
Excellent verbal and written communication skills.
Able to lead effectively in a fast-paced, growth-oriented work environment.
Demonstrate effective conflict resolution skills.
Proficient with MS Office Suite.
Ability to work a flexible schedule including evenings and possible Saturdays.

Minimum Education & Experience:

High school diploma or equivalent – college degree preferred.
One or more years’ experience in a leadership role, preferably in a service/operations-related environment.
Proven ability to train and develop teams with a high degree of responsiveness, reliability, and integrity.

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range:

$61,050.00 - $97,680.00

This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

This role is also eligible for an annual incentive plan based on company performance.

How We Support Your Wellbeing:

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected].

Quick Apply

Refine Your Search

customer service manager jobs in columbus oh

Supervisor, Solutions Center (IGS Inbound)

Customer Service Team Leader

Director, Customer Relations

Customer Service Manager, Airport Customer Experience

Bilingual Quality Assurance Specialist

Personal Lines Service Team Lead

Client Service & Sales Manager

Retail Customer Service Lead

Customer Care Lead

Customer Service Supervisor

Director of Customer Service & Administrative Services

Customer Service Supervisor

Director of Customer Success

Customer Service Manager

Service Manager

Customer Care Experience Manager

Director of Customer Experience

Senior Client Service Associate

Customer Success Manager I

TSS Operations Manager

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