Top 133 Incident manager Jobs in Columbus Oh

Customer Success Manager
iT1 —Columbus, OH
- Full-time
- Background check
- 5 years
- Bachelor's degree
- Dental insurance
- Paid time off
10d
Program Coordinator
Our Town Studios Inc —Columbus, OH
- $65,000 - $75,000 a year
- Mid-level
- Mentoring
- Time management
- Opportunities for advancement
Quick Apply
6d
Safety Manager / Safety Specialist
SCT OPERATIONS INC —Columbus, OH
- Full-time
- Spanish
- CPR Certification
- Construction site
Quick Apply
Plant EHS Manager (OHSE)
Amcor —New Albany, OH
- Full-time
- 3 years
- Ability to lift 50 pounds
- Bachelor's degree
- Paid parental leave
- Health savings account
Quick Apply
Senior Engineer-UiPath/AWS
Liberty Mutual —Columbus, OH
- $106,000 - $197,000 a year
- Full-time
- 5 years
- Office
- Master's degree
RN, LSW/LISW Care Manager – Hilliard, Upper Arlington &Columbus
Careforth —Upper Arlington, OH
- $62,657 - $84,173 a year
- Full-time
- Hybrid work
- RN License
- Experience working with individuals with disabilities
- Mid-level
- Wellness program
- Flexible schedule
Information Security Engineer 4
Motion Recruitment —Columbus, OH
- Contract
- 3 years
- Analysis skills
- JavaScript
Epic Senior Systems Analyst - Radiant/Cupid
OhioHealth —Columbus, OH
- Full-time
- Azure
- Computer Science
- 3 years
PRN EMT-Basic
National Emergency Management and Response —Columbus, OH
- Extended hours
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
PRN Auxiliary Communications (AuxC) Specialist
National Emergency Management and Response —Columbus, OH
- Part-time
- Background check
- Pass drug screening
- Mid-level
Quick Apply
PRN Firefighter
National Emergency Management and Response —Columbus, OH
- Extended hours
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
PRN Respiratory Therapist
National Emergency Management and Response —Columbus, OH
- Extended hours
- Background check
- Computer literacy
- Writing skills
Quick Apply
Program Coordinator/compliance manager
Prime Care Solutions LLC —Columbus, OH
- $54,792.88 - $55,987.12 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Mid-level
- Team management
- Paid time off
Quick Apply
MSOC Manager
Anduril Industries —Columbus, OH
- $126,000 - $167,000 a year
- Email
- 5 years
- Driver's License
- Organizational skills
Quick Apply
Emergency Operations Center Supervisor
Victoria's Secret —Reynoldsburg, OH
- $67,700 - $88,830 a year
- Weekends as needed
- CPR Certification
- 3 years
- Analysis skills
2d
Cyber Crisis & Readiness Manager
Accenture —Columbus, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- 3 years
- Mentoring
- US work authorization
- Paid holidays
- Disability insurance
Construction Safety Facilitator - Data Center (Mid-Atlantic/East Region)
Turner & Townsend —New Albany, OH
- $150,000 - $165,000 a year
- Extended hours
- Construction site
- 5 years
- US work authorization
Quick Apply
3d
Safety & Security Specialist (SY 26-27)
Columbus City Schools —Columbus, OH
- $27.21 an hour
- Seasonal
- CPR Certification
- Writing skills
- Mid-level
Technical Manager- Wise
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Office
- Mentoring
- Linux
- Paid parental leave
- Health insurance
PRN Case Manager
National Emergency Management and Response —Columbus, OH
- Extended hours
- Background check
- Spanish
- Computer literacy
Quick Apply

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Customer Success Manager

iT1 -
Columbus, OH

Apply Now

Job Details

Full-time
10 days ago

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Project reporting
Customer communication
Customer relationship building
Issue tracking
Customer relationship management
Management reporting
Managing projects
Implementing IT solutions
Project risk management
Project stakeholder communication
Cross-functional communication

Full Job Description

At iT1 Nucleos, we help organizations transform the way they communicate, engage, and connect through our AchieveDXP platform. As the Customer Success Manager for the Ohio Department of Rehabilitation and Correction, you'll play a key role in driving adoption, delivering measurable outcomes, and supporting digital transformation initiatives that improve the experience of both administrators and end users across a large statewide organization.

We are seeking an experienced Customer Success Manager to lead our relationship with the Ohio Department of Rehabilitation and Correction (Ohio DRC), serving as the primary point of contact and strategic advisor for the AchieveDXP platform.

Position Overview

As the Customer Success Manager, you will own the day-to-day success of the Ohio DRC account, ensuring the successful implementation, adoption, support, and continuous improvement of the AchieveDXP platform.

This role requires a highly organized and customer-focused professional who can build strong stakeholder relationships, coordinate cross-functional teams, manage complex initiatives, and drive measurable outcomes. You will serve as a trusted advisor to customer leadership while partnering internally with product, engineering, support, security, and implementation teams.

This is a highly visible position with significant customer interaction and onsite presence throughout the state of Ohio.

Customer Relationship Management
- Serve as the primary on-site contact for Ohio DRC stakeholders.
- Build and maintain trusted relationships with executive, operational, and technical leaders.
- Lead customer communications and ensure alignment on priorities, goals, and outcomes.
- Act as the voice of the customer within iT1 Nucleos.
Program & Project Leadership
- Manage implementation, adoption, and ongoing success of the AchieveDXP platform.
- Track project milestones, deliverables, risks, issues, and dependencies.
- Facilitate status meetings, governance reviews, and executive business reviews.
- Coordinate internal and customer resources to ensure successful project execution.
Customer Success & Adoption
- Develop customer success plans and adoption strategies.
- Monitor platform usage, customer feedback, and overall account health.
- Identify opportunities to improve adoption, engagement, and business outcomes.
- Support training, onboarding, and change management activities.
Operational Excellence
- Coordinate incident management, support escalations, and enhancement requests.
- Partner with product and engineering teams to drive timely issue resolution.
- Communicate releases, platform updates, and service improvements.
Cross-Functional Collaboration
- Work closely with Product, Engineering, Security, Support, Implementation, and Leadership teams.
- Help align customer priorities with platform capabilities and roadmap objectives.
- Support account planning, renewals, and strategic growth opportunities.

Required Qualifications

Bachelor's degree or equivalent combination of education and professional experience.
5+ years of experience in Customer Success, Account Management, Program Management, Professional Services, Consulting, or a similar client-facing technology role.
Demonstrated success managing complex software implementations or digital transformation initiatives.
Strong project management skills, including executive reporting, risk management, issue tracking, and stakeholder communication.
Experience working with both business and technical audiences.
Excellent written, verbal, presentation, and relationship-building skills.
Self-starter with the ability to work independently and manage multiple priorities.
Ability to travel throughout Ohio and maintain a regular onsite customer presence.
Ability to meet customer site access, background screening, security, and confidentiality requirements as needed.

Preferred Qualifications

Experience working with government agencies, corrections organizations, public safety entities, or other highly regulated environments.
Experience supporting SaaS solutions, digital experience platforms, portals, intranets, content management systems, or enterprise applications.
PMP, CSM, ITIL, Prosci, or similar professional certifications.
Familiarity with government procurement, accessibility standards, security practices, privacy regulations, and compliance requirements.

What Success Looks Like

Strong and trusted relationships with Ohio DRC stakeholders.
Successful implementation and adoption of the AchieveDXP platform.
High customer satisfaction and executive confidence.
Effective management of risks, issues, and project commitments.
Clear communication, strong account governance, and proactive problem solving.
Ongoing identification of opportunities to enhance customer value and long-term partnership success.

Job Location

Onsite at client location

Physical Demands

Sit at a computer for up to 8 hours per day
Keyboarding for up to 8 hours per day
Near Vision (working with small objects or reading small print)
Speaking (communicating information to clients / coworkers)
Hearing Requirements (In person speech, telephone, other sounds)
Occasional travel

Benefits

Medical, dental, and vision benefits with highly subsidized premiums
Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
401(k) Plan with employer match

iT1 does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Apply Now

Refine Your Search

incident manager jobs in columbus oh

Customer Success Manager

Program Coordinator

Safety Manager / Safety Specialist

Plant EHS Manager (OHSE)

Senior Engineer-UiPath/AWS

RN, LSW/LISW Care Manager – Hilliard, Upper Arlington &Columbus

Information Security Engineer 4

Epic Senior Systems Analyst - Radiant/Cupid

PRN EMT-Basic

PRN Auxiliary Communications (AuxC) Specialist

PRN Firefighter

PRN Respiratory Therapist

Program Coordinator/compliance manager

MSOC Manager

Emergency Operations Center Supervisor

Cyber Crisis & Readiness Manager

Construction Safety Facilitator - Data Center (Mid-Atlantic/East Region)

Safety & Security Specialist (SY 26-27)

Technical Manager- Wise

PRN Case Manager

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