Top 191 Senior client service specialist Jobs in Columbus Oh

Senior Client Relationship Representative
First Merchants Bank —Columbus, OH
- Office
- High school diploma or GED
- Business development
- Paid parental leave
- Paid holidays
Quick Apply
Sr Mobile Diesel Mechanic
Cox Fleet —Columbus, OH
- Full-time
- Background check
- DOT physical examination
- Residential
- Health insurance
- Dental insurance
Quick Apply
Sr Commercial Account Executive - Ohio
ServiceNow —Columbus, OH
- Online Application
- Remote
- 5 years
- Research
- Residential
Quick Apply
Business Process Red Team Operator
JPMorganChase —Columbus, OH
- $156,750 - $260,000 a year
- Full-time
- 5 years
- Research
- Windows
- Health insurance
- Tuition reimbursement
Collection Specialist
Phillips & Cohen Associates Ltd. —Gahanna, OH
- From $20 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- High school diploma or GED
- Analysis skills
- Free parking
- Health insurance
Quick Apply
Program Supervisor (Applied Behavior Analysis)
Empower Behavioral Health & Intervention —Columbus, OH
- From $60,000 an hour
- Full-time
- Background check
- Microsoft Excel
- Writing skills
- Health savings account
- Health insurance
Quick Apply
Sr Mobile Diesel Mechanic Mon - Friday Evening Shift $1500New Hire Bonus
Cox Fleet —Columbus, OH
- Evening shift
- Background check
- DOT physical examination
- Residential
- Health insurance
- Dental insurance
Quick Apply
Business Development Specialist Engineering & Facilities Maintenance
On-Board Companies —Columbus, OH
- $50 - $60 an hour
- Full-time
- Office
- 3 years
- Ability to climb stairs
- Paid holidays
- Health insurance
Quick Apply
Senior Oversight Specialist
Ultimus Fund Solutions —Columbus, OH
- $55,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Finance
Quick Apply
Employee Benefits Account Manager
Higginbotham —Dublin, OH
- Microsoft Outlook
- 5 years
- Writing skills
- Wellness program
- Paid holidays
1d
Senior Talent Acquisition Specialist
Langan Engineering & Environmental Services —Columbus, OH
- $75,000 - $105,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- 6 years
- Disability insurance
- Health insurance
Area Sales Specialist (Senior Living, Ohio)
Discovery Senior Living —Columbus, OH
- $80,000 - $90,000 a year
- Remote
- Marketing
- Hospital
- Inventory management
- Paid holidays
- Health insurance
Quick Apply
Senior Specialist- Global Partnerships & Sponsorships Strategy & Operations
Deloitte —Columbus, OH
- Senior level
- Communication skills
Specialist, Risk and Compliance Services (Center of Excellence)
Deloitte —Columbus, OH
- $63,000 - $116,000 a year
- Full-time
- Microsoft Outlook
- Research
- Mid-level
Senior Specialist, Organizational Strategy
Deloitte —Columbus, OH
- 5 years
- Word processing
- Analysis skills
Sr. Client Service Specialist - Weekend Shift
Crane Worldwide Logistics LLC —West Jefferson, OH
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health insurance
Senior Building Automation Service Specialist
Siemens —Columbus, OH
- $57,120 - $97,920 a year
- Extended hours
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Senior Product Specialist
Deloitte —Columbus, OH
- $97,600 - $179,900 a year
- Full-time
- Microsoft Excel
- 3 years
- Finance
Senior Principal Security Services Sales Specialist
NTT DATA —Columbus, OH
- $115,000 - $213,000 a year
- Full-time
- Remote
- 8 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health savings account
- AD&D insurance
Global Meetings Specialist Senior (12 month FTC)
Capital Group Companies —London, OH
- Full-time
- Microsoft Outlook
- Analysis skills
- Senior level
- Benefits from day one
- Retirement plan
6d

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Senior Client Relationship Representative

First Merchants Bank -
Columbus, OH

Quick Apply

Job Details

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance

Qualifications

MLO License
Financial sales
High school diploma or GED
Decision making
Financial product expertise

Full Job Description

First Merchants is seeking a Senior Customer Relationship Representative to join our team! This position is responsible for delivering a high quality and meaningful customer service experience by accurately completing bank transactions, opening accounts, and processing loan applications, as well as identifying products and services to meet the current and future financial needs of bank clients. They are responsible for meeting or exceeding established individual and team sales goals, as well as ensuring service metrics achieve the strategic and tactical goals of the organization.

As part of this role you will:

Customer Experience and Relationship Management
- Deliver a consistently exceptional client experience by managing complex service and relationship needs in a fast-paced, relationship-focused banking center environment.
- Serve as a trusted advisor by conducting in-depth conversations to understand clients’ financial situations and recommend integrated solutions across multiple product lines.
- Act as a point of escalation for advanced client inquiries and service issues, ensuring timely, accurate resolution and appropriate follow-through.
- Proactively strengthen client relationships by leveraging service insights and feedback to build loyalty, retention, and advocacy.
- Maintain accurate and complete client records to support effective relationship building and nurturing.
Operational Excellence
- Perform and oversee complex monetary and non-monetary transactions, ensuring
  accuracy, efficiency, and adherence to internal controls.
- Complete operational responsibilities including balancing cash, teller systems (TCR),
  vault, ATM, and branch transactions as needed.
- Process and review higher-risk or more complex client requests in accordance with policy, including stop payments, exceptions, and account maintenance activities.
- Support overall banking center operational integrity by identifying trends, exceptions, or risks and escalating as appropriate.
- Ensure daily security procedures and operational standards are followed consistently.
Sales and Business Development Leadership
- Lead by example in achieving individual sales goals while actively supporting banking center scorecard performance.
- Conduct advanced guided conversations to identify opportunities to deepen client
  relationships through deposits, lending, digital tools, and referrals.
- Open new consumer and business accounts and process loan applications with a high degree of accuracy and knowledge.
- Drive effective onboarding by ensuring clients are enrolled in appropriate digital banking services and completing required follow-up activities.
- Actively engage in teleconsulting activities, including outbound call blocks and call nights to support individual and team performance.
- Utilize CRM and sales tools to document activity, manage pipelines, and support incentive plan requirements.
- Partner with internal product specialists and refer clients to merchant services, treasury management, mortgage, and investment partners as appropriate.
Team Collaboration and Leadership
- Serve as a senior resource within the banking center, providing guidance and informal coaching to Client Relationship Representatives and Service Associates.
- Support execution of the sales management process through participation in huddles, meetings, coaching conversations, and skill development activities.
- Assist the Banking Center Manager with operational reviews, audits, branch balancing, and workflow optimization.
- Support associate problem resolution and procedural inquiries, reinforcing consistent service and sales standards.
- Senior Client Relationship Representatives will serve as Banking Center Mentors and
  support onboarding and development of new hires.
Risk Management and Compliance
- Ensure adherence to all regulatory, compliance, and information security requirements, including BSA, OFAC, CIP, EDD, and related reporting standards.
- Exercise sound judgment in identifying, escalating, and documenting risk-related
  concerns.
- Complete required training and maintain strong working knowledge of regulatory,
  operational, and product updates.

To be successful in this position, we require the following:

High school diploma or equivalent (GED).
A minimum of one (1) year of banking, sales, or related experience and a minimum of six (6) months of experience selling products or services.
This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
Ability to obtain Notary Public designation.
Ability to multi-task in a fast-paced environment.
In-depth knowledge of products/services offered by the bank (all lines of business).

The following would be a plus:

Prior banking experience.
Ability to sell and cross-sell bank products and services.

First Merchants offers the following:

Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance
401k
Health Savings and Flexible Spending Accounts
Vacation/Sick Time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

senior client service specialist jobs in columbus oh

Senior Client Relationship Representative

Sr Mobile Diesel Mechanic

Sr Commercial Account Executive - Ohio

Business Process Red Team Operator

Collection Specialist

Program Supervisor (Applied Behavior Analysis)

Sr Mobile Diesel Mechanic Mon - Friday Evening Shift $1500New Hire Bonus

Business Development Specialist Engineering & Facilities Maintenance

Senior Oversight Specialist

Employee Benefits Account Manager

Senior Talent Acquisition Specialist

Area Sales Specialist (Senior Living, Ohio)

Senior Specialist- Global Partnerships & Sponsorships Strategy & Operations

Specialist, Risk and Compliance Services (Center of Excellence)

Senior Specialist, Organizational Strategy

Sr. Client Service Specialist - Weekend Shift

Senior Building Automation Service Specialist

Senior Product Specialist

Senior Principal Security Services Sales Specialist

Global Meetings Specialist Senior (12 month FTC)

I want to receive the latest job alert for senior client service specialist in columbus oh

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