POSITION SUMMARY:
Under general direction, the System & Network Administrator provides comprehensive broad technical support across systems, networks, security, and applications. This role manages the installation, configuration, maintenance, and troubleshooting of hardware, software, Security, Network, and IT infrastructure to ensure reliable, secure, and efficient operations. System & Network Administrators act as versatile advanced problem-solvers who can handle diverse technologies and support organizational needs end to end. Supports a wide range of IT systems and user needs in a casino environment. Provides 'jack-of-all-trades' support across hardware, software, networking, security, and vendor systems.
ESSENTIAL FUNCTIONS:
Systems & Servers
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Install, configure, and maintain Windows & Linux servers.
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Perform patching, updates, and system monitoring.
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Manage Active Directory accounts, groups, and Group Policies.
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Support virtualization environments (VMware, Hyper-V).
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Setup & support in backup and disaster recovery operations.
Networking & Security
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Configure and maintain switches, firewalls, and Wi-Fi networks.
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Troubleshoot connectivity issues and escalate complex cases.
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Enforce security policies, support phishing simulations, and manage patch deployments.
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Support VPN and remote access solutions.
Applications & Cloud
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Deploy and administer Microsoft 365 and cloud-based apps.
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Implement and manage Mobile Device Management (MDM) solutions.
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Support specialized vendor and business applications (POS, property management, kiosks, ATMs).
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Assist with web applications (IIS, certificates).
Hardware & Endpoint
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Build, configure, and deploy user PCs/laptops with required software.
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Maintain printers, peripherals, kiosks, ATMs, audit machines, and surveillance systems.
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Respond to helpdesk tickets and provide Tier 1–4 support to end users.
Operations & Projects
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Document IT procedures, configurations, and support guides.
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Work with vendors for system support, procurement, and compliance requirements.
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Participate in infrastructure projects, system upgrades, and technology rollouts.
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Other duties assigned as needed.
POSITION QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Leadership: Takes ownership of escalations, projects, and gives guidance to junior IT team members.
Customer Focus- Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
Managing Conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Initiating Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Troubleshooting – Systematically being able to process findings, diagnosing, and correcting errors or malfunctions in computer systems, software, or networks.
Associate’s or bachelor’s degree in IT preferred.
TRAINING AND/OR EXPERIENCE:
4 years’ IT support or infrastructure experience required. Casino or gaming industry experience preferred. Familiarity with servers, networks, and compliance in gaming environments.
Demonstrates a strong blend of technical expertise, problem-solving ability, and effective communication skills to support complex IT environments and deliver reliable, user-focused solutions.
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Strong analytical and troubleshooting skills for complex technical issues
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Ability to independently research and implement effective technical solutions
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Proficient in writing clear, detailed technical documentation and specifications
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Experienced with LAN and WAN technologies, including network performance troubleshooting
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Develops and maintains disaster recovery and business continuity plans
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In-depth knowledge of all Microsoft operating systems
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Skilled in supporting both new and legacy hardware/software across platforms
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Recommendation and implementation of system upgrades, patches, applications, and equipment
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Provides clear, user-focused technical support and guidance
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Hands-on experience with enterprise storage technologies, including:
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Storage Area Networks (SAN)
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Virtual Machine (VM) storage
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Backup and recovery systems
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Electronic document storage
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Excellent verbal, written, and interpersonal communication skills
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Dependable, with a proven ability to multitask and manage competing priorities
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Performs well under pressure and meets critical deadlines
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Flexible and available to work extended hours when necessary
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Effective working independently and collaboratively in team environments
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Ability to prioritize and respond effectively in fast-paced operational environments where multiple critical systems may require simultaneous attention.
PREFERRED TECHNICAL EXPERIENCE:
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Fortinet, SonicWall, Cisco, or Palo Alto firewalls
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VMware vSphere or Hyper-V
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Microsoft 365 administration
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Windows Server and Active Directory
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Backup platforms (Veeam, Datto, etc.)
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Enterprise wireless systems
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Endpoint management and MDM platforms
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Gaming/casino systems and vendor integrations
WORK ENVIRONMENT AND CONDITIONS:
- Exposure to a smoke filled and noisy environment frequently.
- Works outdoors occasionally. May work weekends, shifts and holidays.
- Participate in after-hours support, maintenance windows, and emergency response activities as required.
PHYSICAL DEMANDS:
Stand and Walk – Constantly
Sit – Occasionally
Handling – Frequently
Reach Outward – Frequently
Reach Above Shoulder – Occasionally
Climb– Occasionally
Crawl– Occasionally
Squat and Kneel – Occasionally
Bend – Occasionally
Lift/Carry – Frequently up to 25 lbs
Occasionally up to 50 lbs
Occasionally Team Lift up to 150Ibs
Push/Pull – Occasionally up to 50 lbs
Occasionally up to 50 lbs
