LaunchNW Mission: We galvanize entire communities to ensure that every child finds belonging and travels their best journey from birth to career attainment. Vision: A robust economy with vibrant and sustainable communities where every individual thrives. Office
Culture Statement: At LaunchNW, we invest in our staff and create an empowering and innovative work environment. We are passionate about serving our communities. We trust and treat each other with honesty and respect. We support, inspire and encourage each other. We are accountable to ourselves and each other. We respect our colleagues by being present and having direct and open communication. We are intentional in our interactions. We have a deep commitment to equity internally and throughout our region. We celebrate our successes.
About LaunchNW: LaunchNW is a 509(a)(3) nonprofit supporting organization to Innovia Foundation, challenging our community to come together to ensure every child has the opportunity and support to access their post-high school education or career of choice and meet their full potential. With a promise scholarship as an incentive, LaunchNW is working with community partners to collaboratively engage and provide wraparound supports for students and families. We are uniting businesses, educational entities, nonprofits, government and communities behind this vision and expectation. A disruption to business as usual, LaunchNW is a transformational investment in the future of our region.
Visit www.LaunchNW.org for more information.
Position Summary: The Case Manager plays a key role in supporting LaunchNW YouthBuild participants in Colville, WA, as they complete construction pre-apprenticeship program requirements and transition to postsecondary education, apprenticeships, and employment. This role provides comprehensive, individualized case management, addressing barriers to participation while coordinating supportive services to promote retention and success. The Case Manager collaborates closely with community partners, program staff, and training providers to deliver holistic, trauma-informed support to opportunity youth.
Responsibilities:
Participant Intake & Case Management:
- Conduct participant intake, eligibility verification, and completion of required documentation
- Assess participant needs, strengths, and barriers to success
- Develop and maintain Individual Development Plans (IDPs) or service plans
- Utilize Salesforce to maintain accurate, timely case notes, document management, and data tracking.
Program Delivery & Engagement:
- Facilitate Mental Toughness orientations and onboarding to ensure successful program entry
- Support participants in attaining GED or high school diploma completion
- Deliver individualized coaching, goal-setting, and progress monitoring to drive participant success
- Implement retention strategies through targeted outreach and re-engagement efforts
- Track and analyze attendance and participation across education, training, and leadership components
Supportive Services Coordination:
- Identify and address barriers including housing, transportation, childcare, mental health, and financial needs
- Coordinate referrals and connect participants to community-based services
- Build and maintain strong partnerships with local service providers and agencies
- Advocate for participants to ensure access to essential resources
Postsecondary & Apprenticeship Transition Support:
- Provide guidance and support for postsecondary planning and career pathway development
- Assist participants with FAFSA/WASFA completion and financial aid navigation
- Coordinate placement testing, transcript requests, and enrollment processes
- Support apprenticeship readiness, including documentation and entry requirements
- Verify enrollment, placement, and credential attainment
Follow-Up & Outcomes Tracking:
- Conduct 12-month follow-up with program graduates to track education, employment, and retention outcomes
- Maintain accurate outcome data in Salesforce to support grant reporting and performance metrics
- Ensure compliance with program standards and funding requirements
Qualifications:
- Experience engaging and supporting opportunity youth
- Strong knowledge of case management practices, goal-setting and coordinated service delivery
- Experience with FAFSA/WASFA, postsecondary systems, or workforce pathways preferred
- Proficiency in Salesforce or similar data tracking systems
- Excellent communication, organizational, and relationship-building skills
Skills/Abilities:
- Experience applying trauma-informed, culturally responsive, and strengths-based approaches
- Ability to engage, motivate, and build trust with opportunity youth
- Strong attention to detail in documentation and compliance requirements
- Ability to collaborate effectively with schools, community partners, and employers
- Strong computer and technology skills
- Advanced proficiency in Excel and experience using Microsoft Office Suite (Word, Outlook, PowerPoint, Teams, SharePoint)
- Experience managing and tracking data in Salesforce
- Strong interpersonal and relationship building skills, with customer service orientation to serve staff, board members, donors, vendors, grantees and other constituent groups
- Strong organizational skills that reflect ability to streamline, perform and prioritize multiple tasks, with a critical eye for detail
- Excellent written and verbal communication skills
- Capable of high-quality performance and meeting deadlines in a quick-moving work environment
- Resourceful team player, with the ability to also be effective independently
- Ability to identify and implement solutions for improvement
- Ability to handle confidential, proprietary and sensitive information requiring judgment and discretion
- Self-directed with excellent organizational skills, creativity and ability to manage and balance multiple tasks and priorities to drive projects in a motivated, results-oriented way
- Demonstrated ability to interact respectfully, forge strong relationships, and work collaboratively with people of diverse backgrounds, perspectives, styles and cultures, within both private and public sectors
- Ability to attend and participate in activities outside core business hours (early morning, evening, occasional weekends)
Physical Abilities:
Primary functions require sufficient physical ability and mobility to:
- Ability to move throughout office, classroom, community, and occasional construction worksite environments to engage with participants, partners, and staff.
- Ability to sit, stand, walk, bend, kneel, and navigate uneven terrain as needed while supporting participant activities and work-based learning experiences; ability to lift and carry items weighting up to 20 points.
- Ability to safely access and participate in activities at construction sites while following all required safety procedures and wearing appropriate personal protective equipment (PPE) when applicable.
- Ability to operate office equipment requiring repetitive hand movement and find coordination, including use of a computer keyboard and other technology systems.
- Ability to utilize verbal and written communication to exchange information effectively with participants, families, staff, partners, and community stakeholders.
- Ability to clearly see 20+ feet, with or without corrective lenses, and differentiate between colors.
- Ability to travel throughout the Stevens County service area as needed to support program needs.
Mental & Other Skills/Abilities:
- Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
- Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations.
- Teamwork: balance team and individual responsibilities; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interest; support everyone’s efforts to succeed.
- Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
- Language Ability: ability to read and write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from management, staff, clients, community partners, and the general public.
- Mathematical Ability: ability to work with mathematical concepts, such as probability and statistical inference; ability to apply accounting principles.
- Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems, when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
- Analytical: synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design workflows and procedures.
- Quality Management: ability to complete duties, on time and with precision; ability to edit the accuracy and thoroughness of one’s work, as well as the work of others; ability to constructively apply feedback to improve performance; ability to generate ideas to improve and promote quality in work.
- Reasoning Ability: ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to work through problems involving multiple variables.
- Dependability: take responsibility for own actions; keep commitments; commit to long hours of work, when necessary, to reach goals; complete tasks on time or notify appropriate person with an alternate plan.
- Trainability: willing to be trained by Salesforce to manage the workflow of LaunchNW and willing to troubleshoot problems that arise. In addition, willing to share knowledge of the system, once trained.
Work Environment:
The employee is exposed to typical office, classroom, and construction worksite environments, including varying weather conditions, construction-related noise, dust, and uneven terrain. The employee is expected to follow all safety policies and wear appropriate personal protective equipment (PPE) while participating in construction and work-based learning activities.
Why Join Us:
- Be part of a mission-driven team, increasing access to education and career pathways
- Work directly with opportunity youth to create lasting impact in their communities
- Collaborate with strong regional partners across education, workforce, and nonprofit sectors
To apply, please submit a cover letter and resume to Briget Duncan, LaunchNW YouthBuild Director via email at [email protected] or via mail at 818 W. Riverside Ave., Ste. 650 Spokane, WA 99201
Pay: $55,000.00 per year
Benefits:
- 403(b) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
