Top 3346 Guest services manager Jobs in Commerce, Ca

Guest Services Manager
Hotel Figueroa —Los Angeles, CA
- $70,304 - $75,000 a year
- Overnight shift
- Word processing
- Mid-level
- Windows
5d
General Manager - Restaurant - LA
EL GALLO GIRO —Los Angeles County, CA
- $73,000 - $80,000 a year
- Full-time
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
14d
Director of Sales
WINDSOR CAPITAL GROUP —Brea, CA
- $120,000 - $135,000 a year
- Weekends as needed
- Spanish
- Marketing
- English
- Disability insurance
- Health insurance
Quick Apply
10d
Assistant Manager
NATIONAL COMMUNITY RENAISSANCE —Los Angeles, CA
- $20 - $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Assistant General Manager
The Win-Dow —Long Beach, CA
- $75,000 - $80,000 a year
- Weekends as needed
- Fast casual restaurant
- Sanitation
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Restaurant District Manager
Gen Korean BBQ —Fullerton, CA
- $75,000 - $90,000 a year
- Full-time
- Management
- Sales
- ServSafe
- Health insurance
- Dental insurance
Quick Apply
Department Manager
McDonald's Franchisee —North Hollywood, CA
- Full-time
- Mid-level
- Quick service & fast food restaurant
Quick Apply
Commissary General Manager
Zankou Chicken - Commissary —Vernon, CA
- $80,000 - $100,000 a year
- Full-time
- Spanish
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
Restaurant Manager
Beach Pizza —Manhattan Beach, CA
- $50,000.00 - $71,001.83 a year
- Full-time
- Cooking
- Mid-level
- In-person
Quick Apply
Assistant Manager
NATIONAL COMMUNITY RENAISSANCE —Los Angeles, CA
- $18 - $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Department Manager
McDonald's Franchisee —Van Nuys, CA
- Full-time
- Mid-level
- Quick service & fast food restaurant
Quick Apply
Shift Manager
Del Taco —El Monte, CA
- Part-time
- Ability to walk for extended periods
- Basic math
- English
- Opportunities for advancement
Quick Apply
General Manager (GM)
The Win-Dow —Los Angeles, CA
- $80,000 - $90,000 a year
- Full-time
- ServSafe
- Restaurant management
- Mid-level
- Paid training
- Health insurance
Quick Apply
Department Manager
McDonald's Franchisee —Panorama City, CA
- Full-time
- Mid-level
- Quick service & fast food restaurant
Quick Apply
Department Manager
McDonald's Franchisee —North Hills, CA
- Full-time
- Mid-level
- Quick service & fast food restaurant
Quick Apply
Shift Manager
Del Taco —Gardena, CA
- Part-time
- Ability to walk for extended periods
- Basic math
- English
- Opportunities for advancement
Quick Apply
Shift Manager
Del Taco —Huntington Beach, CA
- Part-time
- Ability to walk for extended periods
- Basic math
- English
- Opportunities for advancement
Quick Apply
Shift Manager
Del Taco —Santa Ana, CA
- Part-time
- Ability to walk for extended periods
- Basic math
- English
- Opportunities for advancement
Quick Apply
Restaurant Manager
Jack in the Box, an independently owned and operated franchise —Los Angeles, CA
- $24 an hour
- Full-time
- 18 years or older
- Sales
- ServSafe
Quick Apply
Restaurant Manager
Jack in the Box, an independently owned and operated franchise —Los Angeles, CA
- $24 an hour
- Full-time
- 18 years or older
- Sales
- ServSafe
Quick Apply

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Guest Services Manager

Hotel Figueroa -
Los Angeles, CA

Apply Now

Job Details

Full-time
$70,304 - $75,000 a year
5 days ago

Qualifications

Computer operation
Confidential information handling
Word processing
Spreadsheets
Managing hospitality teams
Windows
Driver's License
Supervising experience
Team management
Data interpretation

Full Job Description

Compensation Type: Yearly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

One of the longest-standing hotels in Downtown L.A., Hotel Figueroa recently completed a stunning restoration by award-winning design agency Studio Collective. Hotel Figueroa’s fierce spirit is now matched with modern touches, all while respecting the property’s original footprint and Spanish Colonial design.

The hotel boasts 268 rooms and suites, five F&B outlets and a landscaped courtyard featuring its iconic coffin-shaped pool. Hotel Figueroa’s vibrant arts program includes rotating art exhibits showcasing the works of L.A.’s most compelling female artists — an homage to its founding in 1926 as the largest project to have been financed, owned and operated by women.

Overview:

The Guest Services Manager is responsible for ensuring the operation of the Guest Services department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities:

Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
Carry a cell phone at all times.
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
Develop employee morale and ensure training of Guest Services personnel.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
Attend daily and monthly Rooms Merchandizing meetings.
Participate in required M.O.D. program as scheduled.
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Ensure that no-show revenue is maximized through consistent and accurate billing.
Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
Ensure sign off of all Service Standards by Position for Guest Services staff.
Assist in preparation of revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Follow and enforce all Highgate Hotel credit policies.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
Establish and maintain key control system.
Ensure participation within department for monthly Highgate Hotel team meeting.
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
Monitor all V.I.P.'s, special guests and requests.

Qualifications:

At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Supervisory experience required.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must have a valid driver’s license from the applicable state.
Long hours sometimes required.
Light hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must be available to work overnight shifts.
Perform other duties as requested by management.

Apply Now

Refine Your Search

guest services manager jobs in commerce, ca

Guest Services Manager

General Manager - Restaurant - LA

Director of Sales

Assistant Manager

Assistant General Manager

Restaurant District Manager

Department Manager

Commissary General Manager

Restaurant Manager

Assistant Manager

Department Manager

Shift Manager

General Manager (GM)

Department Manager

Department Manager

Shift Manager

Shift Manager

Shift Manager

Restaurant Manager

Restaurant Manager

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