Top 3 Guest service agent Jobs in Commerce, Ga

Reservation Agent
Chateau Elan Winery and Resort —Braselton, GA
- Full-time
- English
- Ability to sit for extended periods
- Typing
- Disability insurance
- Health insurance
Quick Apply
9d
Hotel Night Auditor
Courtyard by Marriott —Gainesville, GA
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
2d
Front Desk Associate
Massage Envy —Flowery Branch, GA
- $12 - $20 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
6d

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Night Audit / Guest Services
Hampton Inn Athens —Athens, GA
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes…
$15 an hour
Quick Apply
5d
Hotel Night Auditor
Courtyard by Marriott —Gainesville, GA
Night auditor will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. Previous experience working as a front desk agent…
Quick Apply
2d

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Leasing Agent
Wagenbrenner Management Inc. —Columbus, OH
Leases apartment homes - greets prospective residents, determines their needs and preferences, professionally presents community and specific apartment homes…
$19 - $21 an hour
22h
Leasing Professional
T&R Properties —Columbus, OH
Check phone messages several times throughout each day and return calls promptly. Complete the guest card and confirm accuracy upon completion.
$18 - $22 an hour
Quick Apply
7d

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guest service agent jobs near commerce, ga

Reservation Agent

Chateau Elan Winery and Resort -
Braselton, GA

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Job Details

Full-time
9 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Employee discount
Life insurance
Pet insurance

Qualifications

Customer communication
Employee relationship building
Stakeholder relationship building

Full Job Description

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Assist guests during the reservation process.

Essential Duties and Responsibilities

Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. •Promote HEI Hotels and Resorts and brand-specific marketing programs. Assign reservations based on guest preferences and availability.
Read, retrieve, communicate, and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
Know, understand, and communicate applicable deposit and guarantee policies as requested.
Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Qualifications and Skills

Can communicate well with guests.
Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
Ability to access, read and accurately input information using a moderately complex computer system.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Ability to sit for extended periods of time. Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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guest service agent jobs in commerce, ga

Reservation Agent

Hotel Night Auditor

Front Desk Associate

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