FACILITIES & OPERATIONS SUPPORT TECHNICIAN
OPERATIONS DEPARTMENT
REPORTS TO: Director of Operations
HOURS: Full Time
CLASSIFICATION: Non-Exempt
REQUISITION #: 1773
SUMMARY:
The position is a key member of the Operations Team, responsible for ensuring the upkeep, functionality, and reliability of organizational assets. Serving as the primary link between physical facility operations and internal systems, this role coordinates tasks across multiple domains, including vendor management, basic IT support, and fleet logistics. Additionally, this position provides hands-on facility support, such as moving office furniture, assembling workstations and filing cabinets, managing supply fulfillment, and assisting with vehicle servicing to ensure daily operations proceed seamlessly and efficiently.
Benefits and What We Offer:
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Opportunities for growth and professional development.
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Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
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Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
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403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.
The following reflects essential functions for this job but does not restrict other tasks which may be assigned:
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Conduct routine checks and inspections of facilities and equipment.
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Fulfill supply requests and maintain inventory of essential items.
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Vehicle maintenance coordination, including oil changes, inspections, and scheduled maintenance.
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Collect and organize vehicle usage logs and maintenance records.
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Support building maintenance and minor repairs as needed.
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Perform minor, everyday facility upkeep (e.g., patching drywall, hanging fixtures) while leaving skilled trades like electrical and plumbing to approved vendors.
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Troubleshoot basic IT and office equipment (routers, computers, printers, conference room tech). Submit, track, and escalate support tickets with IT vendors or system admins when higher-level help is needed.
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Conduct routine checks of facilities and equipment to ensure overall reliability and functionality.
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Perform light cleaning and organizational duties to maintain a sanitary, safe, and welcoming environment for staff and visitors.
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Travel between various Step Up sites (LA County/San Bernardino County) as needed Note: This position is eligible for mileage reimbursement for all inter-site travel
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Adhere to all health, safety, and operational policies to keep the facility secure and running smoothly.
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Conduct regular inspections of facilities and vehicles.
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Maintain cleanliness and organization of workspaces.
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Ensure proper handling and storage of equipment and supplies.
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Communicate safety protocols and maintenance updates to staff.
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Assist with vendor coordination for specialized repairs or services.
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Basic mechanical, plumbing, and electrical knowledge
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Ability to lift and move heavy objects safely
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Familiarity with IT equipment and basic troubleshooting
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Strong organizational and time management skills
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Clear communication and customer service orientation
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Problem-solving and decision-making abilities
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Attention to detail and safety awareness
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A Bachelor’s degree or professional certifications in related field is a plus
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3+ years of experience in facilities, operations, or a related maintenance role
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Excellent verbal and written communication skills
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Capable of identifying basic facilities (plumbing, electrical) and technical (IT) issues, ensuring timely escalation to the appropriate departments
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Ability to work independently with minimal supervision
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Good Driving Record with current with vehicle insurance
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Basic understanding of accounting and finance principles
SUPPLEMENTAL INFORMATION:
Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty.
Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 100+ pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.
Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.
HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.
WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.
VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.
RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.
COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.
Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.
Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.
STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER
