Top 51 Senior customer service representative Jobs in Compton, Ca

Concierge Advocate
SCAN Health Plan —Long Beach, CA
- $22 - $24 an hour
- Full-time
- Background check
- HIPAA
- Research
- Wellness program
- Paid holidays
Quick Apply
3d
Senior Customer Service Representative
BLACKHAWK INDUSTRIAL OPERATING CO —Anaheim, CA
- $27 - $30 an hour
- Full-time
- Computer literacy
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
14d
Senior Customer Relations Lead
Collectors —Santa Ana, CA
- $30 an hour
- Email
- Google Workspace
- Computer literacy
- Mid-level
- Commuter assistance
- Paid holidays
Support Lead
Circadia Health —El Segundo, CA
- $60,000 - $80,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Rep Sr (Behavioral Health)
CalOptima —Orange, CA
- Weekends as needed
- Remote
- Background check
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- Paid time off
11d
Senior Service Professional
Cetera Financial Group —El Segundo, CA
- $27.40 - $34.61 an hour
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Sr. Account Management Associate (Remote)
Rula —Los Angeles, CA
- $131,000 - $152,000 a year
- Full-time
- Remote
- Mid-level
- Organizational skills
- 1 year
- Paid parental leave
- Health savings account
7d
Senior Customer Service Representative
Blower Dempsay Corporation DBA Pak West, Pacific Western Container (PWC), Pacific Flexible Solutions (Pac Flex), Pacific Conveyor Systems, Nexis, Diamond Marketing Group —Santa Ana, CA
- $31 - $41 an hour
- Full-time
- Customer service
- Office
- 3 years
Sr Customer Service Representative
Excelsior Nutrition Inc —Anaheim, CA
- $25 - $35 an hour
- Extended hours
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports
DP WORLD LOGISTICS USA, INC —Carson, CA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- US work authorization
Quick Apply
Senior Customer Service Representative
RB Global —Wilmington, CA
- $19 - $21 an hour
- Full-time
- Mid-level
- Office
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Service Rep.
WINONICS —Brea, CA
- $25 - $40 an hour
- Full-time
- Microsoft Outlook
- Continuous improvement
- Organizational skills
Quick Apply
2d
Senior Customer Service Representative
WINONICS —Brea, CA
- $25 - $40 an hour
- Full-time
- Microsoft Outlook
- Continuous improvement
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
3d
Senior Client Engagement Partner
Ticketure LLC —Los Angeles, CA
- $65,000 - $75,000 a year
- Full-time
- Remote
- Google Workspace
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Senior Customer Care Specialist, PCGS
Collectors —Santa Ana, CA
- $26 an hour
- Email
- Research
- US work authorization
- Ability to sit for extended periods
- Commuter assistance
- Paid holidays
Senior Customer Success Manager, Enterprise - West
Chainguard —Los Angeles, CA
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
Senior Director, Customer Health & Critical Accounts
MongoDB —Los Angeles, CA
- $203,000 - $398,000 a year
- Remote
- Presentation skills
- Continuous improvement
- Senior level
- Parental leave
14d
Senior Community Health Worker (Office)
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- Temporary
- Spanish
- Microsoft Excel
- Microsoft Outlook
Sr Client Engagement Specialist
Forest Lawn —Glendale, CA
- $27.65 - $32.65 an hour
- Weekends as needed
- Hybrid work
- Microsoft Word
- Spanish
- Computer literacy
9d
Senior Customer Success Manager
Global Payment Holding Company —Los Angeles, CA
- Full-time
- Bachelor's degree
- Senior level
Quick Apply

I want to receive the latest job alert for senior customer service representative in compton, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near compton, ca

Customer Success Manager jobs in Los Angeles, CA

Shift Leader jobs in El Segundo, CA

Community Health Worker jobs in Alhambra, CA

Senior Account Manager jobs in Los Angeles, CA

Customer Service Representative jobs in Orange, CA

Senior Customer Service Representative jobs in Santa Ana, CA

Concierge jobs in Long Beach, CA

Customer Success Manager jobs in Pasadena, CA

Call Center Customer Service Work From Home jobs in Mcallen, TX

Customer Success Manager jobs in Georgia

Customer Success Manager jobs in Miami, FL

Customer Success Manager jobs in Ashburn, VA

Customer Success Manager jobs in Des Moines, IA

Senior Customer Service Representative jobs in Orlando, FL

Correctional Food Service jobs in Arizona

Customer Success jobs in Milwaukee, WI

Senior Living jobs in Tulsa, OK

Senior Customer Service Representative jobs in Phoenix, AZ

Client Service Associate jobs in Philadelphia, PA

Senior Customer Service Representative jobs in Worcester, MA

Concierge Advocate

SCAN Health Plan -
Long Beach, CA

Quick Apply

Job Details

Full-time
$22 - $24 an hour
3 days ago

Benefits

Wellness program
Paid holidays
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Customer communication
Stakeholder relationship building

Full Job Description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

Concierge Advocate
Location: Mostly Onsite (Long Beach)

The job

A concierge advocate is responsible for providing personalized assistance and support to clients or customers, ensuring their needs are met and issues are resolved in a timely and satisfactory manner. They act as a liaison between clients and service providers, offering guidance, recommendations, and solutions to enhance customer experience. Concierge advocates may also handle reservations, bookings, and special requests, striving to exceed expectations and build long-term relationships with clients. Strong communication, problem-solving, and customer service skills are essential for success in this role.

You will

Front line contact center agent that is responsible for answering our members’ questions as they come in through inbound calls from our members or outbound calls they place. Part of a team that is responsible for managing and supporting a specific group of members.

Ensure that their members’ issues/questions/concerns are being addressed across the entire SCAN internal and external value chain with timely and effective resolution.

Drive SCAN’s Concierge customer service philosophy and are critical to ensure members get their healthcare administrative issues /questions resolved in a timely fashion.

Assist the team leads, the Concierge and Associate Concierge, in managing their membership as a book of business. Serves primarily on an in-bound call queue resolving member’s questions as they call SCAN. The remainder of their time will be associated with other tasks, including:

Following up on pending member issues
Performing research to resolve a member’s issue
Performing proactive outreach to members
Performing hand-offs amongst team members regarding resolving member issues
Coordinating issue resolution between internal and external stakeholders.

Support the Concierge in owning and maintaining the relationship with internal and external stakeholders. Including understanding process and content knowledge regarding those stakeholders as well as identifying issues and trends to provide feedback to stakeholders.

Document interactions with members to update member’s records and help track issue resolution.
Participate in team huddles to discuss common member issues / trends and the path to resolution.
Participate in member calling projects as assigned by management to support the overall SCAN goal of membership retention.
Follow all appropriate Federal and State regulatory requirements and guidelines applicable to SCAN Health Plan operations, as documented in company policies and procedures. Follow all HIPAA requirements.
Actively support the achievement of SCAN’s Vision and Goals.
Other duties as assigned.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Your Qualifications

2+ years Call Center, customer service, concierge or hospitality experience required
Experience in healthcare, insurance, or medical group preferred.
Demonstrated critical thinking and problem-solving skills to get to the heart of the member’s issue.
Ability to handle large call volume, while always providing excellent customer service. Demonstrated efficiency/effectiveness in an environment with a high call volume, handling complex calls/ issues.
Ability to listen, talk and type at the same time
Ability to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication. Demonstrated time management and priority setting skills.
Strong interpersonal and organizational skills.
Excellent written and verbal communication skills.
Ability to multitask and maintain calm demeanor at all times including during highly charged situations. Ability to work in an environment where continuous coaching and feedback is the standard practice. Ability to appropriately maintain confidentiality.
Ability to work a flexible schedule that may include second-shift (7am – 9pm).

What's in it for you?

Base Pay Range: $22.00-$24.00
Work Mode: Remote
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Quick Apply

Refine Your Search

senior customer service representative jobs in compton, ca

Concierge Advocate

Senior Customer Service Representative

Senior Customer Relations Lead

Support Lead

Customer Service Rep Sr (Behavioral Health)

Senior Service Professional

Sr. Account Management Associate (Remote)

Senior Customer Service Representative

Sr Customer Service Representative

Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports

Senior Customer Service Representative

Senior Customer Service Rep.

Senior Customer Service Representative

Senior Client Engagement Partner

Senior Customer Care Specialist, PCGS

Senior Customer Success Manager, Enterprise - West

Senior Director, Customer Health & Critical Accounts

Senior Community Health Worker (Office)

Sr Client Engagement Specialist

Senior Customer Success Manager

I want to receive the latest job alert for senior customer service representative in compton, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected