Top 4858 Customer specialist Jobs in Concord, Ma

Customer Care Retention Specialist
Insulet Corporation —Acton, MA
- $26.33 - $39.49 an hour
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Smartphone
- Health insurance
- Dental insurance
8d
Customer Technical Support Specialist
Copyright Clearance Center —Cambridge, MA
- $50,000 - $55,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Windows
Customer Account Specialist
Copyright Clearance Center —Cambridge, MA
- $50,000 - $55,000 a year
- Full-time
- Remote
- Writing skills
- English
- Mid-level
2d
Front Desk / Data Entry Specialist
Valor 3 Services, LLC —Hanscom AFB, MA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
11d
End User Support Specialist
Anika Therapeutics —Bedford, MA
- $66,000 - $90,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
- Health savings account
- Employee stock purchase plan
Quick Apply
Special Education Teacher - Reading
Walker, Inc. —Needham, MA
- From $65,200 an hour
- Full-time
- Classroom
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Telecommunications Specialist
HV Talent Group —Boston, MA
- $80,000 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
2d
Mobile Diesel Mechanic II
Cox Fleet —Nashua, NH
- Background check
- DOT physical examination
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Collection Specialist
F.H. Cann & Associates —North Andover, MA
- $16.00 - $17.50 an hour
- Full-time
- Background check
- Spanish
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
4d
Physical Therapist (Full-Time) | 1:1 Outpatient Orthopedics | Hudson, MA
Achieve Physical Therapy —Hudson, MA
- $80,000 - $110,000 a year
- Full-time
- Private practice
- Physical & Rehabilitation Medicine
- Mid-level
- Continuing education credits
- Loan repayment program
Quick Apply
10d
Physical Therapist (Outpatient/Neuro Focus)
Community Rehab Care, Inc. —Waltham, MA
- From $38 an hour
- Full-time
- Doctoral degree
- Physical & Rehabilitation Medicine
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Special Education Teacher (SPED)- $2,000 Sign on Bonus
Community Autism Services —Nashua, NH
- $60,000 - $85,000 a year
- Full-time
- Classroom
- Spanish
- Teaching Certification
- Health insurance
- Vision insurance
Quick Apply
Registered Dental Hygienist (RDH)
Brookline Progressive Dental Team —Brookline, MA
- $50 - $65 an hour
- Full-time
- CPR Certification
- Dental office
- BLS Certification
- Profit sharing
- Paid holidays
Quick Apply
4d
Occupational Therapist
Excel Orthopaedic Specialists —Woburn, MA
- $40 - $55 an hour
- Part-time
- HIPAA
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
Quick Apply
Clinical Research Nurse II, Cancer
Boston Medical Center —Boston, MA
- $89,500 - $130,000 a year
- Email
- Background check
- Nursing
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse School Setting in Brookline, MA
Soliant —Brookline, MA
- $31.63 - $51.63 an hour
- Full-time
- School experience
- CPR Certification
- RN License
Quick Apply
RN/LPN Pediatric and Adult Private Duty Nurse
Northeast Arc —Lowell, MA
- $41.50 - $61.68 an hour
- Part-time
- Adults
- Critical & Intensive Care
- Children
- Disability insurance
- Health insurance
Quick Apply
Job Coach/Direct Support Professional
Cotting School —Lexington, MA
- $25 - $27 an hour
- Part-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Home Weekly Class A CDL Truck Driver - Flatbed
Western Express —Marlborough, MA
- Up to $0.75 per mile
- Urgently hiring
- No experience needed
- CDL A
- Flatbed truck
- Health insurance
- Dental insurance
Quick Apply
Integration Specialist
WEI —Salem, NH
- $23 - $25 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply

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customer specialist jobs near concord, ma

Customer Care Retention Specialist

Insulet Corporation -
Acton, MA

Apply Now

Job Details

Full-time
$26.33 - $39.49 an hour
8 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Microsoft Excel
Word embeddings
Productivity software
Associate's degree

Full Job Description

Job Summary

As a Customer Care Retention Specialist, you will play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand. You will focus on retaining customers by providing outstanding service, addressing concerns, and ensuring they receive maximum value from our Omnipod products and services.



Overview:

Key responsibilities:

Possesses a deep understanding of Customer Care processes as well as Omnipod products to effectively communicate to customers

Initiate outbound calls and or emails as well as other communication methods to existing customers to check on their satisfaction, address any concerns, and ensure they are maximizing the benefits of our products and services

Establish and nurture strong, trust-based relationships with customers, listening to their needs and concerns with empathy and professionalism

Provide customers with information on Omnipod product updates, new features, and available resources to support diabetes management

Address customer concerns and issues promptly, working closely with relevant teams to find solutions and provide a seamless customer experience

Identify opportunities to upsell or cross-sell additional products or services that align with customers' needs and preferences

Collaborate with Customer Care leadership as well as Insulet franchise owners to develop and execute retention strategies that enhance customer loyalty

Follow detailed call scripts or guidelines while adapting to customer responses

Meet or exceed Customer Care KPI’s established

Maintain detailed records of customer interactions and outcomes within Salesforce activities and or campaigns, ensuring accurate tracking of customer feedback and concerns

Required Skills:

Associate degree, 4+ years of Customer Service-related support, Health Care environment, Pharmacy channel or other relevant experience

Excellent problem-solving abilities and a proactive mindset

Knowledge of diabetes management is a plus

Strong communication and interpersonal skills, with a focus on empathy and active listening to engage with sensitive healthcare topics/customer situations

Knowledge of diabetes management is a plus

Preferred Skills and Competencies:

Bachelor’s Degree preferred

Experience as a Quality Evaluator in a Contact Center preferred

Must be able to effectively deal with people at all levels inside and outside of the Company

Must be able to work independently while contributing to the goals of the team

Must be proficient with Microsoft Office (intermediate Word, basic Excel)

#LI-Remote

Additional Information:



Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $26.33 - $39.49

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

( Know Your Rights )

Apply Now

Refine Your Search

customer specialist jobs in concord, ma

Customer Care Retention Specialist

Customer Technical Support Specialist

Customer Account Specialist

Front Desk / Data Entry Specialist

End User Support Specialist

Special Education Teacher - Reading

Telecommunications Specialist

Mobile Diesel Mechanic II

Collection Specialist

Physical Therapist (Full-Time) | 1:1 Outpatient Orthopedics | Hudson, MA

Physical Therapist (Outpatient/Neuro Focus)

Special Education Teacher (SPED)- $2,000 Sign on Bonus

Registered Dental Hygienist (RDH)

Occupational Therapist

Clinical Research Nurse II, Cancer

Registered Nurse School Setting in Brookline, MA

RN/LPN Pediatric and Adult Private Duty Nurse

Job Coach/Direct Support Professional

Home Weekly Class A CDL Truck Driver - Flatbed

Integration Specialist

I want to receive the latest job alert for customer specialist in concord, ma

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