Top 3930 Department supervisor Jobs in Concord, Ma

Lifeline Supervisor (MUST RESIDE IN MA)
Family Services of the Merrimack Valley —Lawrence, MA
- $26 an hour
- Part-time
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
Quick Apply
Director, DDS Residential Services
Jewish Family & Children's Service, Greater Boston —Waltham, MA
- $92,000 - $96,000 a year
- Full-time
- Hybrid work
- CPR Certification
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
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7d
Director of Administration
Beacon Communities LLC —Boston, MA
- $115,000 - $120,000 a year
- Full-time
- Hybrid work
- Research
- Office
- Residential
- Health savings account
- Paid holidays
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12d
Production Supervisor - Sterling MA - Rotating 12 hour shift 8pm-8am
Amcor —Sterling, MA
- $75,000 - $80,000 a year
- 12 hour shift
- English
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
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6d
Maintenance Supervisor
Masis Professional Group —Medford, MA
- $90,000 a year
- Computer literacy
- Mid-level
- Microsoft Office
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METER SUPERVISOR
Town of Concord —Concord, MA
- $40.19 - $48.03 an hour
- Full-time
- Customer service
- Pass drug screening
- Mid-level
Distribution Center - Assistant General Manager
Home Depot / THD —Tewksbury, MA
- $90,000 - $200,000 a year
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
Supervisor, Operational Services - Atrius Health
Optum —Concord, MA
- $60,200 - $107,400 a year
- Extended hours
- BLS Certification
- Pass drug screening
- HIPAA
Quick Apply
8d
Department Supervisor - Burlington Mall
H&M —Burlington, MA
- $21.70 - $27.67 an hour
- Full-time
- Mid-level
- Communication skills
- Commercial
- Commuter assistance
- Paid holidays
Quick Apply
8d
Administrative Supervisor
Boston Bone and Joint Institute —Waltham, MA
- $65,000 - $72,000 a year
- Full-time
- HIPAA
- Mid-level
- Administrative experience
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PT Hub Supervisor
UPS —Chelmsford, MA
- $26.25 - $42.65 an hour
- Part-time
- Customer service
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
12d
Supervisor, Production
Zoll Medical Corporation —Chelmsford, MA
- $85,000 - $100,000 a year
- Weekends as needed
- 6 years
- Mid-level
- High school diploma or GED
Supervisor, Contact Center MA (Hybrid Schedule)
Eversource Energy Service Company —Westwood, MA
- $103,200 - $114,670 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
2d
Optical Payload Production Supervisor
General Atomics —Acton, MA
- $89,180 - $155,825 a year
- Extended hours
- 11+ years
- Assembly
- Bachelor's degree
- Relocation assistance
Supervisor, Operational Services II - Atrius Health
Optum —Wellesley, MA
- $60,200 - $107,400 a year
- Full-time
- Word processing
- Computer literacy
- BLS Certification
Quick Apply
6d
Workplace Experience Supervisor - Boston, MA
CBRE —Boston, MA
- $72,000 - $77,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
14d
AQUATICS SUPERVISOR
Town of Concord —Concord, MA
- $34.82 - $41.62 an hour
- Full-time
- Pass drug screening
- Mid-level
- Team management
Front Desk Supervisor
Hyatt Regency Boston/Cambridge —Cambridge, MA
- $37.29 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Supervisor, Materials
Werfen —Bedford, MA
- $80,000 - $100,000 a year
- Online Application
- Microsoft Word
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Prior Authorization Supervisor
Dana-Farber Cancer Institute —Brookline, MA
- $96,500 - $109,100 a year
- Full-time
- Nursing
- RN License
- Writing skills

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Lifeline Supervisor (MUST RESIDE IN MA)

Family Services of the Merrimack Valley -
Lawrence, MA

Quick Apply

Job Details

Part-time
$26 an hour

Qualifications

Abuse and neglect policy adherence
Computer literacy
Coaching
Mentoring
Computer skills
Child abuse reporting laws
Mobile devices

Full Job Description

Description:

Position Description

Lifeline Supervisor

Job Title: Lifeline Supervisor

Department: Suicide & Crisis Lifeline

Reports to: Lifeline Direct Services Manager

Hours: Part-Time, Multiple Shift Available

Schedule A 20 hours)

Monday 10:45pm-2:45am (4 hrs)

Tuesday 10:45pm-2:45am (4 hrs)

Wednesday 10:45pm-2:45am (4 hrs)

Thursday 10:45pm-2:45am (4 hrs)

Friday 10:45pm-2:45am (4 hrs)

Schedule B (16 hours)

Saturday 6:45am-2:45pm (8 hrs)

Sunday 6:45am-2:45pm (8 hrs)

Schedule C (16 hours)

Saturday 2:45 - 6:45 am (4 hrs)

Saturday 10:45 pm - Sunday 6:45 am (8 hrs)

Sunday 10:45 pm - Monday 2:45 am (4 hrs)

A. Overview

The Lifeline Supervisors are responsible for smooth operations and effective services provided during scheduled shifts on Family Services of the Merrimack Valley’s (FSMV) 24/7 Suicide & Crisis Lifeline. Lifeline Supervisors are responsible for overseeing a team of Call Takers, monitoring Lifeline calls, facilitating response to imminent risk calls, ensuring the accurate collection of statistical and narrative data, and supporting the Lifeline Management Team in implementing policies, quality standards, and best practices.

B. Duties and Responsibilities

Supervise a team of Call Takers, ensuring each member receives regular performance appraisals, is adhering to policies, protocols, quality standards, and best practices, and participates in ongoing training and professional development.
Conduct call monitoring on each shift for quality assurance and performance improvement.
Ensure safety assessment questions are asked on all interactions and imminent risk assessments are conducted as indicated.
Provide support and guidance to Lifeline staff, including assistance responding to moderate and high-risk calls, connecting callers to additional resources including emergency services as needed, de-escalating crisis situations, and debriefing with staff after difficult calls.
Assure smooth operations of the Lifeline during each shift, including proper functioning of technology, staffing, and call flow.
Conduct call monitoring to ensure Call Takers are providing quality support, compassionate care, maintaining safety standards, and adhering to policies and procedures.
Provide immediate feedback to Call Takers on performance, documenting concerns and strategizing with Lifeline Management Team to improve quality.
Conduct follow up calls as needed to individuals who have called the Lifeline to check for safety and provide additional support and resources.
Assist Lifeline staff in answering incoming calls as needed, providing emotional support, information and referrals to callers who may be in emotional crisis and contemplating self-harm or suicide.
Communicate frequently with other Lifeline staff (Lifeline Management Team) regarding operations, call taker performance, and overall quality.
Assist in training new Lifeline staff by providing mentoring and coaching.
Participate in weekly to monthly team meetings to discuss shared experiences as call takers, debrief on calls, receive professional development, and participate in a learning community.
Adhere to all Family Services policies, procedures, best practices, and those in accordance with our accreditation through the International Council for Helplines, National Suicide Prevention Lifeline, and the Department of Public Health.
Other responsibilities as assigned.

C. Qualifications

Minimum of a bachelor’s degree or equivalent experience in the field of behavioral health, suicide prevention, crisis response, emergency services or other related field.
One year’s experience in Supervisor position preferred (previous hotline supervisory experience, or project coordination experience may be substituted)
Proficient with technology, including computer and internet skills, smartphones and databases.
Excellent interpersonal skills including strong communication and ability to provide coaching, mentoring, feedback to colleagues, and collaborate with other service providers.
Maintain composure in high stress situations and respond calmly and appropriately in crisis situations.
Highly motivated, energetic, resilient and target driven to produce desired results.
Ability to work independently while exercising good judgment.
Ability to problem solve and troubleshoot in a fast-paced, evolving remote work environment
Desire to help others, display compassion, and maintain confidentiality required.
Understanding of the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements
Understanding of the contractual obligations of the Lifeline.

D. Level of Supervision / Reports to:

Reports to and is supervised by the Lifeline Direct Services Manager

E. Status:

Non-Exempt

Requirements:

Minimum of a bachelor’s degree or equivalent experience in the field of behavioral health, suicide prevention, crisis response, emergency services or other related field. · One year’s experience in Supervisor position preferred (previous hotline supervisory experience, or project coordination experience may be substituted) · Proficient with technology, including computer and internet skills, smartphones and databases. · Excellent interpersonal skills including strong communication and ability to provide coaching, mentoring, feedback to colleagues, and collaborate with other service providers. · Maintain composure in high stress situations and respond calmly and appropriately in crisis situations. · Highly motivated, energetic, resilient and target driven to produce desired results. · Ability to work independently while exercising good judgment. · Ability to problem solve and troubleshoot in a fast-paced, evolving remote work environment · Desire to help others, display compassion, and maintain confidentiality required. · Understanding of the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements · Understanding of the contractual obligations of the Lifeline.

ABOUT FAMILY SERVICES OF THE MERRIMACK VALLEY

Family Services is a non-profit, social service organization located in Lawrence, MA. The organization helps more than 7,000 people in the Merrimack Valley each year through 20+ programs focused on youth development, parent education and emotional health. All of its services are infused with a sense of hope and possibility and enable individuals to thrive in their family, community, workplace and school. For more information, please visit www.FSMV.org. FSMV is an equal opportunity employer.

COMPENSATION AND BENEFITS

This is a part time, non-exempt position with a pay range $23..50-$26.00 per hour, commensurate upon experience.
An opportunity to work with and learn from a team of dedicated, passionate individuals in a diverse environment that serve children, youth, and adults.

Job posting updated July 27, 2026, to incorporate additional shifts available.

Quick Apply

Refine Your Search

department supervisor jobs in concord, ma

Lifeline Supervisor (MUST RESIDE IN MA)

Director, DDS Residential Services

Director of Administration

Production Supervisor - Sterling MA - Rotating 12 hour shift 8pm-8am

Maintenance Supervisor

METER SUPERVISOR

Distribution Center - Assistant General Manager

Supervisor, Operational Services - Atrius Health

Department Supervisor - Burlington Mall

Administrative Supervisor

PT Hub Supervisor

Supervisor, Production

Supervisor, Contact Center MA (Hybrid Schedule)

Optical Payload Production Supervisor

Supervisor, Operational Services II - Atrius Health

Workplace Experience Supervisor - Boston, MA

AQUATICS SUPERVISOR

Front Desk Supervisor

Supervisor, Materials

Prior Authorization Supervisor

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