Top 134 Dispatcher Jobs in Concord, Ma

HVAC/R Dispatcher
Confidential —Braintree, MA
- $25 - $35 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Warehouse Dispatcher - 8pm start time
NEFCO Construction Supply LLC —Canton, MA
- $22 - $24 an hour
- Weekends as needed
- High school diploma or GED
- Warehouse
- 1 year
Quick Apply
Chair Car Dispatcher
Alternative Transportation Systems (ATS) —Wilmington, MA
- $47,000 - $65,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Dispatch Support Specialist – Telecom / Smart Hands
Broadwire Networks, LLC —Boston, MA
- $20 - $22 an hour
- Overtime
- Remote
- Background check
- In-person
- Entry level
- 401(k)
- Paid time off
Quick Apply
Global Security Operations Center Dispatcher
Northeast Security —Boston, MA
- $27.70 an hour
- Part-time
- Background check
- 18 years or older
- Microsoft Outlook
Quick Apply
3d
Dispatcher Multiple Locations
Vivo Transportation —Quincy, MA
- $50,000 - $60,000 a year
- Full-time
- Clean driving record
- Customer service
- Mid-level
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Command Center Dispatcher
Northeast Security —Boston, MA
- $27.70 an hour
- Part-time
- Background check
- 18 years or older
- Microsoft Outlook
Quick Apply
3d
Emergency Telecommunications Dispatcher I (ETD1)
City of Newton —Newton, MA
- $61,925 - $83,221 a year
- Overtime
- Background check
- Customer service
- Writing skills
- Paid holidays
- Disability insurance
Dispatcher - MWRTA
Keolis Transit America —Framingham, MA
- $32.52 an hour
- Background check
- CPR Certification
- Writing skills
Quick Apply
Dispatcher — Residential Home Services
Peakzi —Watertown, MA
- $30 an hour
- Weekends as needed
- Writing skills
- Office
- Residential
Quick Apply
Police Dispatcher
Northeastern University —Boston, MA
- $32.76 - $36.83 an hour
- Overtime
- Background check
- CPR Certification
- Computer literacy
- Health insurance
- Dental insurance
Emergency Medical Dispatcher (911 Call Taker)
Action Ambulance Service Inc —Wilmington, MA
- 12 hour shift
- Computer literacy
- High school diploma or GED
- Computer skills
- Opportunities for advancement
Quick Apply
Emergency Medical Dispatcher FT
Armstrong Ambulance —Arlington, MA
- $20.50 - $34.00 an hour
- Weekends as needed
- Trade school
- Entry level
- Under 1 year
- Paid holidays
- Disability insurance
Quick Apply
Dispatcher
MIT —Cambridge, MA
- Weekends as needed
- CPR Certification
- Computer literacy
- English
Dispatcher, Internal Ambulance Services
The Spaulding Rehabilitation Hospital Corporation —Somerville, MA
- $20.84 - $29.79 an hour
- 12 hour shift
- Writing skills
- High school diploma or GED
- Computer skills
- Opportunities for advancement
Quick Apply
E911 Dispatcher
Town of Wellesley —Wellesley, MA
- $26.24 - $28.80 an hour
- Overtime
- High school diploma or GED
- Typing
- Entry level
Quick Apply
Client Services Coordinator 3
Johnson Controls —Devens, MA
- $25 - $35 an hour
- Oracle
- Mid-level
- Associate's degree
- Paid training
- Wellness program
4d
FT Public Safety Dispatcher
Town of Hopkinton —Hopkinton, MA
- $25.24 - $34.86 an hour
- Weekends as needed
- Customer service
- Mid-level
- 3 years
Quick Apply
4d
Service Coordinator
Encore Fire Protection —Needham, MA
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Police Dispatcher
The Town of Shrewsbury —Shrewsbury, MA
- Full-time
- Mid-level
- Communication skills
- Health insurance
- Paid time off

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HVAC/R Dispatcher

Confidential
Braintree, MA

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Professional development assistance
Retirement plan

Qualifications

High school diploma or GED
Air conditioning

Full Job Description

**CANDIDATE MUST HAVE HVAC/R DISPATCH OR HVAC/R OFFICE/FIELD EXPERIENCE. CONSTRUCTION INDUSTRY DISPATCH EXPERIENCE WILL ALSO BE CONSIDERED**

The Dispatcher coordinates the schedules, assignments, and communications for Service Technicians to ensure timely, efficient, and high-quality service delivery. The Dispatcher serves as the primary point of contact for customers, technicians, and management, balancing daily workload, prioritizing urgent calls, and maintaining accurate records of service activities. This role requires excellent customer service skills, attention to detail, multi-tasking ability, and knowledge of HVAC/R systems and service operations.

Qualifications:

High school diploma or equivalent
Associate degree or HVACR/business coursework preferred
2–5 years in HVACR (or related trade) dispatching, coordination, or service administration
Familiarity with commercial HVACR service operations strongly preferred
Experience with field service/dispatch software (e.g., XOI)
Proficiency with Microsoft Office applications (Word, Excel, Outlook)
Basic understanding of commercial HVACR terminology and service workflows
Strong organizational and multitasking skills; able to manage competing priorities
Excellent verbal and written communication skills for interaction with customers, technicians, and management
Self-motivated, dependable, reliable, and punctual
Knowledge of HVAC/R service operations, preventative maintenance schedules, and workflow optimization principles
Ability to review and interpret work orders, technical notes, and reports to ensure proper technician assignments
Customer-focused, professional, and proactive
Ability to commit to overtime and flexible schedules when needed
Strong problem-solving skills to handle emergency service requests, rescheduling conflicts, and resource constraints
Attention to detail and ability to maintain accurate records in the software system
Ability to generate and interpret reports for management to monitor service and performance, technician productivity, and customer satisfaction metrics

Duties & Responsibilities:

Schedule and dispatch technicians based on skillset, priority, and availability
Adjust schedules throughout the day for delays, call-ins, emergencies, or customer changes
Optimize routes and workloads to support response times and productivity
Coordinate building access requirements and send appointment confirmations
Create, update, and close work orders in the service management platform
Ensure job documentation is complete, including technician notes, photos, materials, and time entries
Track open jobs, return visits, warranty calls, and pending parts or follow-up needs
Assist with service agreement coordination when needed
Receive and process incoming service requests via phone, email, or customer portals
Provide customers with updates, confirmations, and follow-up communication after service completion
Address basic concerns and escalate complex issues to the Service Manager
Maintain a professional, customer-focused communication standard
Provide technicians with job details, history, site instructions, and required documentation
Track technician status and progress throughout the workday
Assist with purchasing requests, parts coordination, and scheduling return visits
Ensure accurate filter and belt lists are documented in each work order based on the maintenance agreement
Support technician compliance with documentation and timekeeping
Maintain accurate job statuses and records within dispatch and CRM platforms
Support billing by verifying completed work, materials used, and recorded labor hours
Assist with warranty tracking, return visits, and inventory coordination
Assist with daily and weekly reports on service activity, open jobs, aging work orders

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

dispatcher jobs in concord, ma

HVAC/R Dispatcher

Warehouse Dispatcher - 8pm start time

Chair Car Dispatcher

Dispatch Support Specialist – Telecom / Smart Hands

Global Security Operations Center Dispatcher

Dispatcher Multiple Locations

Command Center Dispatcher

Emergency Telecommunications Dispatcher I (ETD1)

Dispatcher - MWRTA

Dispatcher — Residential Home Services

Police Dispatcher

Emergency Medical Dispatcher (911 Call Taker)

Emergency Medical Dispatcher FT

Dispatcher

Dispatcher, Internal Ambulance Services

E911 Dispatcher

Client Services Coordinator 3

FT Public Safety Dispatcher

Service Coordinator

Police Dispatcher

I want to receive the latest job alert for dispatcher in concord, ma

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