Top 17 Support & client services occupations Jobs in Concord, Ma

Career Counselor
City of Cambridge, MA —Cambridge, MA
- $72,999.57 - $98,543.30 a year
- Computer literacy
- Mid-level
- Office
Proposal Manager
The Hollister Group —Newton, MA
- $85,000 - $95,000 a year
- Full-time
- Marketing
- Mid-level
- Office
Quick Apply
Customer Quality Engineer
Materion Newton Inc. —Newton, MA
- $85,000 - $111,510 a year
- Full-time
- Engineering
- English
- Mid-level
Quick Apply
Business Service Representative - Merrimack Valley Career Center
Greater Lawrence Community Action Council —Lawrence, MA
- $27.17 - $38.68 an hour
- Weekends as needed
- Public speaking
- Mid-level
- Office
- On-the-job training
Quick Apply
IT Specialist (SysAdmin/Network) (IS-2210-11/12/13)
Smithsonian Astrophysical Observatory —Cambridge, MA
- $84,579 - $156,715 a year
- Full-time
- Background check
- Computer Science
- Mid-level
- Commuter assistance
- AD&D insurance
Health Technician (Dietetic)
US Veterans Health Administration —West Roxbury, MA
- $46,137 - $59,978 a year
- Part-time
- Background check
- Psychiatry
- High school
Social Worker( Outpatient Alcohol and Drug Treatment Program & Transitional Residence Program)
US Veterans Health Administration —Jamaica Plain, MA
- $74,625 - $117,382 a year
- Part-time
- Background check
- Master of Social Work
- Writing skills
- Paid parental leave
- Paid holidays
2d
Partner
New York Life —Waltham, MA
- $115,966 a year
- Online Application
- Mid-level
- Office
- Travel
- Loan repayment program
- Adoption assistance
Accelerated Path to Management Program
New York Life - John Judkins —Boston, MA
- $80,000 - $125,000 a year
- Full-time
- Spanish
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
RN-Nurse Manager 3 North (Med/Surg)
US Veterans Health Administration —West Roxbury, MA
- $114,717 - $211,116 a year
- Part-time
- Acute care
- Background check
- Nursing
- Paid holidays
- Dental insurance
3d
Registered Nurse
US Veterans Health Administration —Bedford, MA
- $90,303 - $178,159 a year
- Online Application
- Background check
- Nursing
- Doctoral degree
- Paid holidays
- Dental insurance
12h
Registered Nurse (Mental Heath)
US Veterans Health Administration —Bedford, MA
- $92,959 - $183,145 a year
- Part-time
- Background check
- Nursing
- Doctoral degree
- Paid holidays
- Loan repayment program
1d
Vice President, Data Management and Quantitative Analysis I
The Bank of New York Mellon Corporation —Boston, MA
- $165,000 - $185,000 a year
- Online Application
- 5 years
- Office
- SQL
Attorney-Advisor (General)
US Office of the Solicitor —Boston, MA
- $101,375 - $185,193 a year
- Online Application
- Background check
- Writing skills
- Pass drug screening
- Paid holidays
- Dental insurance
4d
CTI Carpentry Instructor Third Shift, Salem High School SY 2026-2027
Salem Public Schools —Salem, MA
- $60 an hour
- Part-time
- Classroom
- 7 years
- High school
9d
Clinical Psychologist at Lemuel Shattuck Hospital
Tufts Physician Organization —Jamaica Plain, MA
- $91,879.42 - $125,000.00 a year
- Full-time
- Bilingual
- Psychiatry
- HIPAA
Quick Apply
Occupational Therapist Home Care
Silver Touch HHC —Nashua, NH
- $50 - $52 an hour
- Part-time
- Experience working with individuals with developmental disabilities
- Bachelor of Science
- Mid-level
- 401(k)
- Flexible schedule
Quick Apply
2d

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Career Counselor

City of Cambridge, MA -
Cambridge, MA

Apply Now

Job Details

$72,999.57 - $98,543.30 a year

Qualifications

Computer literacy
Experience working with individuals from underserved communities

Full Job Description

Posting Date:

7/16/26

Department:

DHSP - Office of Workforce Development

Job Code:

M494 (ID 1779)

Salary Plan/Grade:

S375-116

Number of Hours Per Week:

37.5

Additional Work Hours Information:

Union Affiliation:

Non Union

# of openings:

Type of Employment:

Regular

Civil Service Type:

None

POSITION SUMMARY:

The Career Counselor provides individualized career counseling, employment support, and workforce development services to Cambridge residents ages 18 and older, with an emphasis on supporting low-income residents, people of color, and individuals facing barriers to employment. Working as part of a collaborative and community-centered employment services team within the Department of Human Service Programs, the position conducts intake and assessment activities; develops individualized employment and career action plans; provides resume, interview, and job application assistance; connects participants to training, education, and supportive service resources; and maintains accurate case documentation and program records. The Career Counselor supports residents across a broad range of occupations and industries and requires strong interpersonal skills, cultural responsiveness, patience, flexibility, and the ability to provide respectful, equitable, and participant-centered services.

ESSENTIAL JOB FUNCTIONS AND DUTIES:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Conduct employment intake assessments, orientations, and individualized career evaluations to identify clients’ employment needs, goals, barriers, and service needs.
Develop individualized action plans collaboratively with clients outlining current employment status, career goals, and the services and strategies needed to achieve them.
Provide guidance and support to clients in preparing resumes, cover letters, applications, and other job-search materials and in identifying, evaluating, and applying for employment opportunities aligned with their skills, interests, experience, and career goals.
Establish and maintain referral partnerships with adult education, workforce training, employment service providers, and community-based social service agencies, and connect clients to resources that support employment, economic stability, and career advancement.
Collaborate as part of an interdisciplinary employment services team, including the Adult Employment Director, Career Counseling Coordinator, Career Counselors, Job Developers, and other program staff and partners.
Maintain accurate and timely electronic and paper case records, documentation, periodic caseload reports, and related program records in accordance with program and funding requirements.
Design, manage, and improve ETO reports, reporting tools, electronic forms, data systems, and workflow tools to support adult employment programs, caseload management, data collection, program planning, and service delivery.
Identify and resolve data, reporting, electronic form, and system errors to improve the accuracy, accessibility, and relevance of program information.
Train staff on the use of ETO, electronic forms, reports, and related data systems to support consistent documentation, reporting, and caseload management.
Assist with program planning and design in collaboration with the Career Counseling Coordinator, Adult Employment Director, Director of the Office of Workforce Development, and other program staff.
Facilitate employment-related workshops, orientations, and group presentations as assigned.
Participate in community meetings, outreach activities, and events to promote program services and engage prospective clients and partners.
Perform related duties as required.

QUALIFICATIONS:

Education/Experience

Bachelor’s degree in counseling, human services, social work, psychology, education, workforce development, or a closely related field preferred.
Three (3) years of demonstrated professional experience in employment and training, career counseling, workforce development, social services, or a related human services field, including experience working with adults, low-income clients, and individuals from multicultural backgrounds to define and achieve employment goals.
An equivalent combination of education, training, and experience may be considered.

Knowledge, Skills, and Abilities:

Knowledge of current workforce needs, labor market trends, job-search tools, and employment strategies.
Knowledge of career counseling, workforce development, employment planning, and supportive service referral practices.
Strong verbal and written communication skills.
Ability to work independently and collaboratively as part of an employment services team.
Ability to build trusting, respectful, and supportive relationships with adult job seekers from diverse backgrounds.
Ability to support clients in identifying goals, addressing employment barriers, preparing job-search materials, and connecting to appropriate training, education, employment, and supportive service resources.
Computer literacy, including familiarity with case-management and performance-management database software such as ETO, is preferred.
Ability to work and interact effectively with individuals and groups across diverse identities, cultures, backgrounds, and ideologies.

SUPERVISION RECEIVED:

Works under the general direction of the Program Director, Level 2 (Adult Employment), exercising independent judgment and initiative in managing client caseloads, coordinating employment services, and prioritizing daily activities. Work is reviewed through regular meetings, case consultations, evaluation of outcomes, and program effectiveness.

SUPERVISION EXERCISED:

This position has no formal supervisory responsibilities but may provide functional guidance or peer support to interns, volunteers, or temporary staff as assigned.

WORK ENVIRONMENT:

Work is performed primarily in a standard office environment with regular use of computers, telephones, case-management systems, and other office equipment. The position involves frequent interaction with clients, community partners, service providers, and program staff, and may include client meetings, workshops, outreach activities, and partner agency coordination. The role may require occasional travel within the community to attend outreach events, meetings, workshops, or partner agency activities.

PHYSICAL DEMANDS:

Work is primarily sedentary and office-based, requiring prolonged periods of computer use and the ability to access, input, and retrieve information electronically. The position requires frequent communication in person and by telephone; close visual attention when reviewing case records, reports, client information, job-search materials, and program documentation; and the ability to maintain accurate electronic and paper records. Work may require occasional standing, walking, bending, reaching, and lifting or carrying files, materials, or supplies weighing up to 10 pounds.

REQUIRED DOCUMENTS:

Please upload the below documents to complete your application:

Resume
Cover Letter

The City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.

COMPENSATION PHILOSOPHY

The City of Cambridge is committed to providing fair, transparent, and competitive compensation to all employees. The salary range listed in this job posting reflects the full range for this position's pay grade (Steps 1–10). New employees joining the organization are hired within the hiring range, Steps 1 through 5, with placement at the midpoint reserved for the most qualified candidates. Starting placement is based on directly related education and experience relative to the minimum qualifications of the position, required licenses or certifications, internal equity with current employees, and relevant labor market factors. Employees progress through the 10 steps over time through the City's established step and pay progression policies.

This compensation philosophy applies to non‑union positions. For union positions, please refer to the applicable collective bargaining agreement.

Current City employees applying to another position should refer to the Compensation & Classification Manual for the policies governing promotions, lateral transfers, and other internal salary changes.

ABOUT THE CITY OF CAMBRIDGE

The City of Cambridge is a diverse and vibrant community that 120,000 residents of different ethnic, racial, religious, U.S. nationals and other backgrounds call home. We take pride in our City’s diversity and strive to create a workplace that is reflective of the community we serve - one in which all employees can thrive. The City is also deeply committed to creating an environment in which all our employees are treated equitably and feel included. In joining our team, you would work in a workplace environment that advances and values antiracism, diversity, equity, and inclusion (ADEI), and that is committed to embedding ADEI best practices and tenets in all aspects of our work. City of Cambridge residents are especially encouraged to apply to job openings.

EQUAL OPPORTUNITY / AFFIRMATIVE ACTION

The City of Cambridge is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, sex, religion, age, national origin, disability, or any other protected category. Women, minorities, veterans, members of the LGBTQ+ Community, and persons with disabilities are encouraged to apply. The City is committed to advancing a workforce culture of antiracism, diversity, equity, and inclusion. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request by contacting Human Resources at [email protected].

Apply Now

Refine Your Search

support & client services occupations jobs in concord, ma

Career Counselor

Proposal Manager

Customer Quality Engineer

Business Service Representative - Merrimack Valley Career Center

IT Specialist (SysAdmin/Network) (IS-2210-11/12/13)

Health Technician (Dietetic)

Social Worker( Outpatient Alcohol and Drug Treatment Program & Transitional Residence Program)

Partner

Accelerated Path to Management Program

RN-Nurse Manager 3 North (Med/Surg)

Registered Nurse

Registered Nurse (Mental Heath)

Vice President, Data Management and Quantitative Analysis I

Attorney-Advisor (General)

CTI Carpentry Instructor Third Shift, Salem High School SY 2026-2027

Clinical Psychologist at Lemuel Shattuck Hospital

Occupational Therapist Home Care

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