Top 86 Front desk manager Jobs in Concord, Nc

Hotel Front Desk Manager
Residence Inn Concord —Concord, NC
- $42,000 - $45,000 a year
- Weekends as needed
- Ability to walk for extended periods
- English
- Residential
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Bilingual Practice Manager (LPN) – Community Health Center (FQHC-LAL)
Amity Medical Group —Charlotte, NC
- $74,333 - $87,000 a year
- Full-time
- Background check
- Spanish
- Google Workspace
- Health insurance
- Dental insurance
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7d
Hotel Front Desk Associate
SpringHill Suites Concord —Concord, NC
- $16 - $17 an hour
- Part-time
- Microsoft Word
- Ability to walk for extended periods
- English
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Front Desk Agent
HomeTowne Studios & Suites by Red Roof —Concord, NC
- $13.50 - $14.00 an hour
- Part-time
- Basic math
- English
- Hotel
- Health insurance
- Dental insurance
Front Desk Receptionist - 26-27
Cabarrus County Schools —Harrisburg, NC
- Full-time
- 5 years
- Word processing
- Computer literacy
Call Center Representative
Cabarrus Rowan Community Health Centers —Concord, NC
- Full-time
- OSHA
- High school
- Computer literacy
Quick Apply
5d
Front Office Manager (Physical Therapy Clinic)
Nirvana Physical Therapy and Wellness LLC —Kannapolis, NC
- $20 - $21 an hour
- Full-time
- Background check
- Mid-level
- Administrative experience
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8d
Front Desk Reception
Charlotte Gastroenterology & Hepatology —Mooresville, NC
- 8 hour shift
- Computer literacy
- Ability to climb stairs
- High school diploma or GED
Patient Service/Front Desk Coordinator Part Time
MyEyeDr. —Albemarle, NC
- Part-time
- Administrative experience
- Computer skills
- Communication skills
Patient Representative (Front Desk)- Matthews
CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA —Matthews, NC
- Monday to Friday
- Clean driving record
- High school diploma or GED
- Clinic
Retail Front Desk Associate
Mulch Solutions LLC —Concord, NC
- $17 - $20 an hour
- Residential
- Computer skills
- Communication skills
Quick Apply
1d
Hotel Front Office Manager
Sage Hospitality —Charlotte, NC
- Full-time
- Computer literacy
- Writing skills
- English
- AD&D insurance
- Health insurance
14d
Patient Coordinator
MedQuest Associates LLC —Huntersville, NC
- Full-time
- Hospitality
- Computer literacy
- High school diploma or GED
Quick Apply
Office Manager
Smile Solutions Dentistry of Mooresville —Mooresville, NC
- $25 - $29 an hour
- Full-time
- Bilingual
- Google Workspace
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Front Desk Manager
Fairfield Inn Uptown Charlotte —Charlotte, NC
- $45,000 - $50,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Workplace Experience Coordinator - Charlotte, NC
CBRE —Charlotte, NC
- Full-time
- Mid-level
- Office
- 3 years
Front Desk Associate
Planet Fitness —Charlotte, NC
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
Hotel Front Desk Night Auditor
Doubletree by Hilton Charlotte City Center —Charlotte, NC
- Overnight shift
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Front Desk Agent
Primo Investments LLC —Charlotte, NC
- Mid-level
- Windows
- Hotel
Quick Apply
Front Desk Coordinator
Peachy —Charlotte, NC
- $18 an hour
- Part-time
- 18 years or older
- HIPAA
- US work authorization
- Employee discount
Quick Apply

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Hotel Front Desk Manager

Residence Inn Concord
Concord, NC

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Job Details

Full-time
$42,000 - $45,000 a year

Qualifications

Phone communication
English
Team management
Computer skills
Receptionist experience within hospitality industry
Client interaction via phone calls

Full Job Description

We offer Daily pay! Access up to 50% of your earned wages after every shift.

The Residence Inn by Marriott, located in Concord, NC, is hiring for a Front Desk Manager. This is a full-time position and the person hired will need flexibility to work any shift, weekdays and weekends.

POSITION SUMMARY

The Front Desk Manager is critical to the universal success of the operations team. Primary responsibilities include but are not limited to ensuring consistent results that contribute positively to the success of the hotel and the department. These results will be obtained by accomplishing performance objectives linked to established revenue expectations, business effectiveness and delivering exemplary customer service. This position sets the tone for the entire guest experience and impacts the hotel’s branding efforts.

SUMMARY OF RESPONSIBILITIES

Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service; and ensuring the overall guest experience meets the Brand Standards and SREE Hotel guidelines
Works with the hotel AGM and GM to achieve and exceed guest satisfaction scores in all areas of the enterprise. Address any training or performance deficiencies in this area immediately
Responsible for ensuring that the Front Desk is in compliance with all systems, control policies and procedures
Carry out managerial responsibilities in accordance with the SREE hotel’s policies, procedures and applicable laws; remain BSA/QA ready daily
Drive team performance within GSS and GXP– Meeting all required thresholds set by Marriott and SREE.
Act as a point of contact for guest feedback and complaints, striving to resolve issues in a timely and satisfactory manner.
Respond to all guest reviews through GuestVoice/Kipsu/SALT and ALL social media platforms within 72 hours.
Maximize room revenue and occupancy by reviewing daily financial reports. Analyze rate variance, monitor high balance guest and initiate appropriate action. Maintain continuous observation of the daily house count. Monitor available house inventory / selling status daily
Review Front desk electronic pass-downs and track guest feedback surveys daily in addition to maximizing usage of the guest response tracking system; respond online within 72 hours of the notification without exception
Ensure required reports are created and published in a timely manner; and of a quality that can be shared with senior management and corporate officers
Supervise the training of all Front Desk employees and motivate them to perform their jobs effectively
Checks cashiers in and out and verifies banks and deposits at the end of each shift. Enforces all cash-handling, check-cashing, and credit policies
Develop and maintain open lines of communication within the department and with other departments within the property
Schedule staff to reflect daily occupancy and make sure the schedule is concurrent with the arrival and departure pattern
Participate in disciplinary action, coaching and counseling sessions and related personnel issues
Updates group information. Maintain, monitors, and prepares group operational requirements based on the group’s BEO. Confirms and relays information to appropriate personnel

QUALIFICATIONS

Minimum of 4 years of Hotel Front Desk experience, including at least 2 years in a supervisory position
Previous Front Desk Manager/Operations Manager experience is preferred
Experience using hotel reservation system such as FOSSE or PEP is a plus
Bachelor’s degree (B.A.) from four-year college or university; or two-year college degree or two years related experience or equivalent combination of education and experience
Organization skills and attention to detail
Friendly and customer service oriented
Good interpersonal and problem-solving skills
Ability to work weekends is required
1st, 2nd, 3rd shift flexibility is required

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm attitude when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

DISCLAIMER

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

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Refine Your Search

front desk manager jobs in concord, nc

Hotel Front Desk Manager

Bilingual Practice Manager (LPN) – Community Health Center (FQHC-LAL)

Hotel Front Desk Associate

Front Desk Agent

Front Desk Receptionist - 26-27

Call Center Representative

Front Office Manager (Physical Therapy Clinic)

Front Desk Reception

Patient Service/Front Desk Coordinator Part Time

Patient Representative (Front Desk)- Matthews

Retail Front Desk Associate

Hotel Front Office Manager

Patient Coordinator

Office Manager

Front Desk Manager

Workplace Experience Coordinator - Charlotte, NC

Front Desk Associate

Hotel Front Desk Night Auditor

Front Desk Agent

Front Desk Coordinator

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